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Purchased a certified used 2021 Outback premium from a NH dealer in May. I’m the kind of shopper who goes in knowing which car(s) they have on the lot that suit me. All I need to do is get to a good price. I balked at their stupid Dealer Charge of $600 (!) which they insisted they couldn’t remove. So I got that added to the trade in ( a rather tired 2012 Hyundai with a skippy transmission and grinding noise when turning to the right so fine).

I was given the standard vehicle orientation when I picked up the car. I was promised a phone call in one week to address any questions. They didn’t follow through and I never heard from them. No prob so far any questions I had were addressed by Subaru videos on YT.

Now I’m in VT and have interacted twice with the dealership up here. Not for sales, but scheduled service and they were great. It’s nice that the service rep walks you to your car when you are done. And I got a complementary car wash which Hyundai didn’t do.

I can say I liked Subaru’s sales process better than Hyundai’s, even tho they missed the promised follow-up.