This is very concerning. I…
This is very concerning. I Owe a 2022 toyota thundra. On Friday 11.8.24 I suddenly lost engine power while driving on a main street at a pretty good speed. My 4 yr old daughter was sitting in the back seat. I immediately called the dealer who strangely enough had called me just the week prior. Options 1.sell the truck back. Option 2. Trade the truck in and get a new one. Option 3. Wait on the new engine which could take months.
I was concerned for the safety of my kids and for myself. Feeling hopeful I thought I could trade the truck and get a new one.
The dealership only offered 35k for my truck which I bought 2 years ago for 60k. They then offered me a pre-owned truck also at 60k.
My question is this. If the dealership sold me a lemon why am I then stuck with the price tag? This was no fault of mine but toyota's mistake. I have been to the dealership countless times with this truck for various recalls and programming updates, I even had to replace the break pad and disc in less that 2 years.
As someone who drove the thundra for 10 years I believe toyota should do right by their customers and not ask them to foot the bill. That is certainly not customer service.