Back in I think 98 they…
Back in I think 98 they bought a new Jeep Grand Cherokee 5.9 limited and got the "coating package" added to it, when they took it to the dealership to have it done it took a bit but then when we got it and got it home I noticed scratches on the paint and glass. They took it back and had them fix it, they sent my parents home with a rental and worked on it overnight. Well I went with them to pick it up and we walked around and found even more wrong with it and brought it up to the service advisor we were dealing with. So back in it went and they had to paint one of the doors due to the damage caused. Next day we got a call as they told us that after it was worked on the service manager and advisor walked around and found a gouge in the paint from the detailers again and this time it was the metal part of a paint brush that the detailers used to brush off stuff that caused the gouge, so again repainted. When we finally got back up there they had finally correctly fixed everything. On top of that when we came up that second time we went to the olive garden nearby after the fiasco to get dinner, while we were eating my mom found a sticker on her plate that said use by Tuesday and it was Tuesday, when the manager was walking around checking on people he came by our table and my mom pointed it out, let's just say we were comped for our meals and found out that all but a couple things are microwaved at olive garden and that someone forgot to take off the sticker after nuking a frozen entree.