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Dealerships, just like any other business have personnel changes. This can effect the proficiency level of the service department. One year they can have multiple techs that are really good with A/C, transmissions, and engine diagnostics. Then for some reason, the good A/C tech and engine diagnostics tech both move on. Now the dealership is advertising for more techs. They aren't telling customers they're currently lacking in those areas.

I remember looking at used cars at a local dealership. Their polishing and buffing guy at the time was not well trained and most of the vehicles on the lot looked horrible in the sun.