If this person and story are…
If this person and story are actually even real, it sounds like she lacks the basic understanding of the world that one should have in order to be piloting a multi-ton piece of steel on public roadways. If she was so stupid as to not google anything about buying an EV before buying one that she was this surprised AND THEN STILL didnt bother to google anything after she started to experience difficulties, (her issues are simple to understand with 5 minutes on google) I honestly don't know what is going to help her in this world other than always running to daddy with anything "hard" in life. Currently, I am fed TF up with Elon Musk's antics, however the tesla I bought 6 months ago is still far and away the best car I have ever owned. I leaning toward this article being completely fabricated.