The young woman clearly…
The young woman clearly doesn't know how to find and manage a service arrangement. My Toyota Camry is only serviced at a single dealer. And I also have an OEM extended warranty, and they also do any of that work. I have an excellent relationship with my service advisor and get very competitive prices for services. I've only owned six cars, and always used select dealers for the work I didn't do myself. So the sing-song of bad service is for those who don't check the dealer's reputation, know to avoid certain days of the week - and manage the relationship. It ain't like ordering at McDonalds.