I've had my R1S for a year…
I've had my R1S for a year and a half and this has always been my experience. Rivian comes to the rescue calm, cool, and always effectively. They recently (probably d/t a fault ID'd with the 12 volt batteries that work constantly at varying amounts of voltage) scheduled an appointment with me and at no cost to me (the first times on them and in the future they will contact me and the cost will be mine) came to my home in 26 degree weather and changed out the 12 volt battery. It had not yet caused charging problems. They NEVER leave me stuck anywhere for any reason, and they are always friendly, concerned, apologetic for the inconvenience, and most of all....EFFECTIVE! They are THE BEST!!!