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Marissa (not verified)    February 21, 2025 - 7:56PM

I recently purchased a used 2021 Toyota Highlander. I bought it from Beach Cities Toyota in Westminster, Ca. I stupidly agreed to purchase the KARR Alarm System. I was told I was getting the system at “dealer price” which was $1295. When signing paperwork, the finance manager says “sign here, this is for the alarm system” so, I signed trusting it was for the price I was told. Low and behold, there was an additional $1995 more. The alarm system has a “2 year” contract (I really don’t know). I spoke to both the salesman and the finance manager and neither one could explain why the additional fee of $1995 was not disclosed. So disappointing that these people are slime bags and only nice and courteous when they are finalizing a sale. Shame on them for not being honest and transparent with their customers.

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