I Brought My Toyota Highlander Into the Dealer For the 10th Time To Get My Moonroof Leak Fixed, They Made Me Pay $2,500 and It’s Still Not Fixed

My 2019 Camry's moonroof would not close. Took to dealership, they supposedly repaired it of which after that it did not work smoothly . Returned and they basically did nothing. Several months later it would not close again. Took back and they said since it was past 1 yr I was responsible to a tune of $4,000. Contacted Toyota, they want me to pay half, which I refuse. In attorneys hands now.

Good morning there is a drain. Open the rooftop stick your fingers in if you have water the drain is plugged by

I have 60 years of life experience and 33 years of dealership experience. I also happen to own a 2018 Toyota Highlander Platinum. Six years of perfect service and no leaks. I think she must have bought this car used and it has been wrecked and improperly repaired or we are not hearing the complete story. Customers do leave out details and stretch the truth. I'm sure the dealership would love to fix her problem and make her a satisfied customer.

Go on line Toyota. Com. Put your VIN in. Check for recall. Not sure what year your's is. We did a bunch under the recall. Get them girl. Oh if it does get ever cent you paid them. If the dealer want give it back Toyota will. Then Toyota bills the dealer. If it doesn't have a recall call Toyota. You will get results.

That sounds about right after all car repair shops are licensed to teal.

We bought a Toyota RAV4 in 20 and in 2024 we noticed a leak in the sun roof after going through the car wash and since we were just deciding to trade up for another Toyota anyway and our Toyota had only twenty nine thousand miles we thought instead of dealing with the hassle that our neighbor went through we traded for another Toyota! But she is absolutely right, and it's not only the Highlander there are problems with other Toyotas with sun/moon roofs that I with they would own up to

Worthwhile Checking out video on Car Care Nut channel on You Tube underlying issue root cause. Best of luck

See Car Care Nut, he did a youtube video on replacing the seal.

What year Toyota Highlander is this story referencing?
This information would be helpful. I drive a 2009 with 191,800 miles and no leaks. I will, at some point, buy a newer Highlander, not today because I’m reaching for 250,000 miles😊

Call Toyota headquarters. The dealership management is limited. Get your money back if you used a charge or debit card. I told them the problem still wasn't fixed, they (bank, visa, etc) checked the dispute and I received my money back in 30 - 60 days. Don't let
too much time slip by. Call Toyota headquarters and start a case file. Call over and over until they get this resolved. Good luck.

I’m a Toyota technician and depending on the year of highlander and Tacoma it is a known issue which should be handled quite easily .

Check ‘car care nut’ channel on YouTube, he talks about how to repair these correctly. He is a Toyota master technician. Dealer always does it the quick way to save time and it is not the correct procedure per TIS manual.

The drain hoses need to be cleaned every so often. Good information on u-TUBE FROM THE Car CARE NUT. He is a Toyota tech and does not like sun roofs

Check out the Car Care Nut you tube channel. He just fixed something like this. It is pretty extensive. June 15 2024.

I am an autoglass technician, and the first mistake she made was taking it to a dealership. Dealerships really don't know anything about glass. Now to know what the problem is, if it opens, the most likely problem is the drainage, sunroof don't actually have a proper seal around them, instead water will drip into the sides, and follow some drainage channels to holes usually in the front corner, which lead down to drain over the wheels. If those are clogged, water will build up and overflow into the car. If it doesn't open then it is likely glued in with urethane and you should have someone remove the window, then replace it with new glue.

I have watched a video on “Car Care nut” channel about the leaking sunroof on highlander. This guys is a mechanic who specializes in Toyota, he showed how it can be fixed. Maybe try reaching out to him for opinion or take your car to other mechanics and ask their opinion. It is also important to ask the dealer what they exactly fix or ask them to show the process.

Toyota 4 runner owner here and when we go through the car wash my husband states he feels water droplets coming from the moonroof.
I felt it once. I usually keep the cover closed, our grandchildren wanted to watch through the window.

I also have a leak moon roof. My car had been water stained. I always thought it was my fault, but I started noticing that hat it wouldn't closed completely. I have a rav 4. I had it for 10 years, and I started noticing the morning n roof leak when I started taking it to automatic car washes.

Leaky sunroofs are not common. Our 2012 Focus routinely requires the drains to be cleaned. For us the Ford dealer was cheap and effective. I suggest this young lady find a shop elsewhere who can help her, the first time. Good luck!

The Hyundai panoramic sunroof have similar problems and no one will make it right and warranty it....I got a quote from a sunroof shop for $2900.00 to repair it..They charged $750.00 just to close it up so it wouldn't leak , then pulled the fuse out so I wouldn't accidentally open it up again....

They ALL leak. IT'S a Toyota thing. Surprised you didn't know that already?Just carry a big towel with you...

Hi! You may want to watch on YouTube. The Car Care Nut. He has a video on the Highlander with a detailed reason on where they leak and a opinion on why. To fix it properly is a huge job an need the time! Good luck!

If you don’t ever plan on actually using the moonroof, then you can buy a tube of clear silicone sealant at an auto parts store. Then get your husband to very carefully fill the edges of the glass with the sealant. It should prevent any water from getting into the car.

I have a 2017 Highlander. Bought it from the dealer. Knock on wood, but my moonroof has never leaked.

Report this to Better Business Bureau under the Lemon Law. Vehicle has been in the shop multiple times for same complaint. Has similar experience with a Ford Fusion. I received a new vehicle from Ford after posting complaint to BBB.

Bought a brand new 2018 Highlander - issue with roof rack - dealer tried to blow me off - called Toyota - slow responding - made a YouTube video and posted it - almost immediate response and repair and service credit for my "trouble" car dealers suck - not fun buying a car anymore.

So even tho I don't have a toyota. I had the same issue with my 2012 cadillac cts. Sometimes they drain in the sunroof tract. Gets clogged up. Causing the inside leak. You need a body shop to blow compress air in the drain run off to clean out the lines. And do a water test with a hose.

I always pay with a credit card. I had a car into a local dealer to fix/repaint rear quarter panel. Had to pay before they would bring out the car. Quarter panel repair looked great

Problem- hood had two spots where the primer was showing. I said what happened. Oh, we powerwashed it and it happens sometimes. Must not be the original paint, power washing wouldn't do that. I said it could do that if the worker did not do it right -the Grand Canyon was caused by water. I said bring me the power washer, and I'll try it on your car, or, better yet, your leg, and we'll see what 3000 psi can do up too close.

Talked to three layers of mgt , plus Chevy corporate, who said they agreed with me. They said they called the dealer, but they also said dealers are all independent and that corporate didn't control them.

I took it to another shop. Paint was 12 years old, but original, car had been garaged, not ever repaired.

The new shop repainted hood. I paid, and filed a complaint on dealer with BBB, gave scathing review on Google, and disputed charges with credit card company.

I presented everything I had to the credit card company. Took a month or two, but the credit card company (Mastercard) removed the dealer charge from my account.

I told everyone I could about how great the credit card company and the second shop(Caliber Collision) were, and that I wouldn't trust the dealer to paint my fence.

It's not just Toyota that has leaking moonroof. My sister bought a 2011 Jeep Compass brand new with a moonroof. Every time it rains, or when the snow melts and just taking it through the car wash the moonroof leaks. She has taken it to the dealership to have them fix it numerous times and It's still not fixed. It's ridiculous and surprised that the radio and CD player still works. I've seen stories online from people with similar problems that the water has fried the radio and or CD player.

Solution #1: NEVER buy a Toyota. They used to be a good brand, but now seem to have built in engineered problems.
NEVER NEVER buy a Toyota with a sun or moon roof!
The drains on my seven year old Avalon got blocked, water "flowed down the pillars" and into the car, and the dealership said the sunroof leaked, and strongly suggested i HAVE THE WHOLE THING REPLACED for $3,800. They also wanted me to replace the hybrid battery for $11,888, because they'd seen a hamster they said was a mouse. They had pictures. If you get pictures, save them. Oh, and they offered me $2,500 for the car.
So, badly built, badly engineered, corrupt dealerships. Get waterproof tape and tape the hell out of the sunroof.