Tesla Management Says the Torn-up Fabric on the Cybertruck Dash Exposing an Ugly Yellow Foam is “Normal Fitment,” Adds, “If One Was Replaced Dash Will Look the Same”

A Cybertruck owner who took his truck in for service due to a torn-up dashboard with visible yellow foam says Tesla told him this is “normal fitment.” Telsa management added, “If one was replaced, it would look the same.”

Marc Mendes is a Cybertruck owner from Los Angeles, California, and he says the upholstery covering his Cyberturkc’s dashboard is tearing up and exposing an ugly yellow foam underneath.

Considering all the things that could go wrong, this is certainly not that big of a deal. However, what was surprising is Tesla’s response when Marc took his Cybertruck to service for this issue.

Tesla says not only is the exposed yellow foam normal fitment but that all other Cybertrucks have this defect, and according to Tesla management, if the EV maker replaced his dash “it will look the same.”

Marc shared his predicament on Facebook and on the Cybertruck Owners Club forum.

Here is what he wrote…

“I have a Foundation Series Cybertruck Cyberbeast and yellow foam under the front windshield visible on both corners.

Per Tesla Van Nuys, California service center, "Repair notes: No replacement needed. Confirmed with other Cybertrucks on site that this is normal fitment. As well as confirmed with management if a new one was replaced, the dash will look the same." 

Do others see this foam and have a fix? Possibly black fabric over, but will this block window defroster? Thank you for your help.”

Below his post, Marc included several pictures of his Cybertruck dashboard, showing yellow foam sticking out between the dashboard and the windshield.

The defect is visible on both the right and left corners of the Cybertruck dash and stick out like a sore thumb because they are directly in the drivers' and passengers' eyesight.

As already said, an ill-fitting dashboard and some exposed yellow foam are not the end of the world; however, what was surprising was Tesla’s response.

Despite Marc bringing in his Cybertruck for service due to this complaint, the service technicians turned him back without a solution.

Not only that, according to the service note the Tesla technicians left, they brought this issue up Tesla’s corporate ladder, and management responded by saying, “If a new one was replaced, the dash would look the same.”

I’m not sure about you, but if I paid $120,000 for a vehicle, I would expect yellow foam not to be sticking out from the dashboard, and if it is, I would expect the company to fix the issue promptly.

As for Tesla Service turning back Marc, they claim they have “confirmed with other Cybertrucks on site that this is normal fitment.” Unfortunately, despite how frustrating this sounds, the service technicians might be right.

After Marc raised the issue on multiple online platforms, other Cybertruck owners shared that their Cybertrucks also have exposed yellow foam sticking out between where the dashboard meets the windshield.

For example, another Cybertruck owner from Naples, Florida, Wayne, writes, “Haha. I thought it was leaves from one of my trees! So I opened the frank, and they were gone. It must be certain lighting. But I also do see it.”

At this point, given the issue is small yellow foam sticking out from the dashboard, some forum members advised Marc to just shave off the foam using a razor, or add black tape over it, or push the foam back underneath by sewing the dashboard upholstery back together.

First, as I’ve already said, if a person pays $120,000 for a vehicle and is given a defective product, I think it’s up to the company to solve the problem, not the owner.

Second and more importantly, given the Cybertruck’s dash design, sewing the torn upholstery is far more difficult than it might seem.

The Cybertruck has one of the longest dashboards, with a very narrow-angle between the dashboard and the windshield. In this circumstance, even if the fix is simple, it will still require the dashboard to be disassembled, and it’s better that Tesla technicians do that than the owner.

Overall, it’s surprising to see Tesla still dealing with these fit-and-finish issues years after Elon Musk promised to improve quality control so that if you find a problem with one of the company’s vehicles, the ruler you are using to measure the defect is more likely at fault than the car.

So far, that doesn’t appear to be the case. However, please let us know what you think. Also, if the torn-up dashboard upholstery is a widespread issue, do you think Tesla should recall the vehicle? Let me know your thoughts in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image: Courtesy of Tesla, inc.

For more information, check out: Tesla Cybertruck A/C Stops Working in the Middle of Canadian Cold – To Stop Himself From Freezing, The Cybertruck Owner Had to Drive on the Highway With Insulated Coat On

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.