Add new comment

I went to my dealer again last week. The service manager said he did not have my estimate from the body shop. He had previously told me over the phone that he had it twice and had submitted it to Toyota. What he said next knocked me for a loop: he said “I have to be honest with you. It takes hours to submit this to Toyota and we don’t make a dime off of recalls so I only get to them every couple of months. I have seven that have been sitting on my desk for months but my system for submitting them has been down for over three weeks.”

So it is apparent to me that Toyota has created an extremely burdensome system for service managers to interact with and the service managers themselves have no incentive to help customers get this fixed. Meanwhile we are stuck with vehicles whose resale value is crippled and we can’t even get out from under the burden of owning these turkeys.