I have a 2010 Prius IV in
I have a 2010 Prius IV in blizzard pearl white. Paint started falling off in sheets in December. Went to a body shop that told me it’s paint failure. Dealer seemed clueless at first so I called Toyota USA. Nothing. A few weeks later 2/15 I sent an online complaint & same day spoke to customer service that took a report. At their request I took car to Toyota dealer for inspection, that day! Dealer confirmed report was sent to Toyota USA immediately. I did not hear a thing for 6 weeks so I called 3/31. They claimed to have called but didn’t say when (smart phone & an Apple Watch) record says no they didn’t. They offered $750 in a voucher usable only with dealer to cover An estimate of $1,113. I know have more than 2 sqft of bare metal on my Prius. This is my 5th & last Toyota. I bought it new, serviced it always at the dealer & washed/waxed it at a pro car wash about every 2 weeks. I live in San Diego were its rarely above 75 degrees or below 45 degrees. as bad as the paint issue is the service has been insultingly robotic, erratic, unprofessionally slow & unaccountable. How far this former leader in customer service has fallen,