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Kim (not verified)    June 12, 2023 - 5:19AM

My 2019, Subaru Outback's battery died on me. I bought it with 10k miles and bought the Gold package. I was planning a trip and the month before my battery died. That same week I had called Subaru since I received the notice about the battery lawsuit and was told I was shit out of luck with getting a new battery. I purchased a new one myself and installed it. It ran fine. We went on our trip to WA and on our way out my new battery died. I called my Gold service and our tow guy jumped the battery and we took it to Auburn Subaru. It was on Friday that we were leaving and they wouldn't get to my car until that following Monday. We were stranded and had to get a rental car for the weekend and book a hotel for 3 days. Tow guy advised with all the battery issues he sees with Subarus to get the car checked. Told him I had a new battery a d he said it isn't a battery as much as the electronics and cells issues connected to the battery. He advised to not drive back to Boise until my car gets looked at. Subaru denied my stranding expenses claim of over $2500 for being stranded in Washington. Now I have to appeal it again. I swear if they don't fix this I will start my own class action lawsuit. I am also having severe electrical issues which is getting looked at this week. I love my Subaru but after this experience I don't think I will buy, or recommend anyone getting a Subaru. My back trunk doesn't work, the safety features haven't been working, camera issues constantly, maps and online software seems to not work most of the time. Honestly if they don't appeal I will consider sterling a clas action suit. All that money and the proof that I was stranded and they refused to pay me my expenses back. $2500 is a lot of money to me. It sucks that we were stranded but we made the best of it. I had hoped that Subaru would.mske this right for those who have been stranded and they have not. I am so pissed off over this. They wouldn't willingly replace my battery knowing there was an issue and I had to buy one myself.

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