I just had my second…
I just had my second windshield crack in my 2020 outback. I replaced the first windshield when a small rock chip caused a crack across the driver side of the windshield. At the time the service person said if you get a chip in the defroster portion of the windshield it will crack across the windshield. I had a $1000 deductible and had to pay the approximately $1200 for the repair with eye sight callibration because Subaru would not negotiate a lower rate with my insurance company and the insurance company would not pay more than $780 or something like that. So then after hearing the service person say how these cracks will happen I finally got extra coverage for windshield replacement. However, my rates will go up per my insurance rep from reporting these claims. This week I sustained another crack from what appears to be a small rock chip in the defroster area of the windshield. I called subaru to ask if I could talk to someone about this problem because I know there have been lawsuits on earlier models. I did not know at the time that 2020 models also had a lawsuit. So I spoke with subaru customer advocate who will tell me what they can do for me once the subaru service person has diagnosed my vehicle which is happening at the same time as the repair this coming Monday. So I guess I will take pictures in case I need to pursue something but the windshield needs replaced for safety. I think the windshields are defective and I would like to be reimbursed the cost of the first windshield and the cost of this second replacement. I had a 2005 outback for 15 years and I know I had a rock chip or two on the windhield here and there and never had a crack from any of those. I don't even hear the rocks that cause the chips in this 2020. All of a sudden there is just a very long crack appearing and it gets bigger and bigger. I would think I would hear the rock that caused a crack in the windshield. Otherwise what will happen if there was an accident and something really big hit my windshield. That would be catastrophic.