New Subaru Cracked Windshield Lawsuit Settlement Involves 1.4M Vehicles, What Customers Need To Know

I just had my second windshield crack in my 2020 outback. I replaced the first windshield when a small rock chip caused a crack across the driver side of the windshield. At the time the service person said if you get a chip in the defroster portion of the windshield it will crack across the windshield. I had a $1000 deductible and had to pay the approximately $1200 for the repair with eye sight callibration because Subaru would not negotiate a lower rate with my insurance company and the insurance company would not pay more than $780 or something like that. So then after hearing the service person say how these cracks will happen I finally got extra coverage for windshield replacement. However, my rates will go up per my insurance rep from reporting these claims. This week I sustained another crack from what appears to be a small rock chip in the defroster area of the windshield. I called subaru to ask if I could talk to someone about this problem because I know there have been lawsuits on earlier models. I did not know at the time that 2020 models also had a lawsuit. So I spoke with subaru customer advocate who will tell me what they can do for me once the subaru service person has diagnosed my vehicle which is happening at the same time as the repair this coming Monday. So I guess I will take pictures in case I need to pursue something but the windshield needs replaced for safety. I think the windshields are defective and I would like to be reimbursed the cost of the first windshield and the cost of this second replacement. I had a 2005 outback for 15 years and I know I had a rock chip or two on the windhield here and there and never had a crack from any of those. I don't even hear the rocks that cause the chips in this 2020. All of a sudden there is just a very long crack appearing and it gets bigger and bigger. I would think I would hear the rock that caused a crack in the windshield. Otherwise what will happen if there was an accident and something really big hit my windshield. That would be catastrophic.

2022 Ascent. Windshield cracked. Contacted dealership and customer advocacy they both claim to know nothing of this settlement. Please let me know if and when this settlement is finalized. Thank you.

I own a 2022 Outback Touring edition. I purchased it new from my local dealer.
Today when I drove out of my garage and onto the road, there was a high-pitched sound and my windshield cracked for about 8" on the passenger side. Nothing hit my windshield and there were no other cars on the road. I will be calling my dealer in the morning to find out what to do next.

I have replaced my windshield three times now and like many others, am just now reading about lawsuits against Subaru for faulty windshields on certain years. I have found several complaints for 2019 Outbacks for windshield cracking multiple times, but the suit information started at year 2020. Why was 2019 not included? What can I do to get compensation for this issue? It is getting extremely expensive and sounds like a common occurrence. Certainly makes me think twice about purchasing another Subaru.

I have a 2017 Forester with a cracked windshield. It started with a small crack on the passenger side and soon exspanded to the middle of the windshield.
I don't know what caused it.

Two times my 2021 Subaru Forester has suffered spontaneous windshield cracks...the first when the car was a year old and the second just recently. No impact injury to the windshield. I had to call Subaru Customer Service to get them to pay half the cost of the first windshield replacement and will go back to them now with this article in hand.

My 2021 Subaru Outback developed a crack. When I parked it, there was no crack. The next morning there was a small crack on the windshield edge. Every day it grows and now covers half the windshield in a wave shape. There is no impact point. It must be defective glass or something.

My 2020 Ascent received a minor chip from a large dump truck carrying cinders while driving in Florida last January. It was very minor and I believed that the placement of the chip was not interfering with any sightline in the windshield. Very recently, the local daytime temperatures have been very high and I happened to park my Ascent outdoors at an airport during a week traveling. Upon my return, I discovered my winshield had cracked almost half the way across the width of the shield. I contacted a local Subaru Dealer and was told that there was no recall on 2020 Subaru Ascent windshields, and that the total repair would be in excess of $1,300. to replace it. What should I do to obtain a partial or full repair by Subaru??

20222 Outback, we have owned since new with no accidents. Going on windshield number 5. All 5 from stress cracks and not impact damage, Safelite has warrantied 1 and will be warrantying number 2 shortly. All OEM Subaru Glass. Car will be sold once windshield number 5 is installed.

I bought a new 2022 Forrester. 3 months ago I was sitting in my car with the A/C on and a slow single crack from the bottom corner up to the top of the windsheild appeared .

I was unaware of this lawsuit till today. I've had 3 windshield replacements since 2019 for my 2019 subaru forester. Each cost 1200.00 plus due to the realignment of the eyesight safety system. Although I love my forester, this has been a pain and such a costly problem.

I have a 2019 Subaru Outback. My first cracked windshield occurred in May 2020. I had it replaced. They did not use a windshield from Subaru and then it would not recalibrate. So they had to order a windshield from Subaru.
My second cracked windshield was in 2022. I had that one replaced too.
I currently have a chip in my windshield which I need to have replaced. I go to Safelite and my insurance covers it, except for my $50 deductible. So, I will have had to replace three windshields. I did not know about this problem.
Before my Outback, I had a 2001 Mazda and sold in 2019. I never had a cracked windshield.

This is still happening with 2024. My son has a 2024 crosstrek bought on October 2023 and has now had 2 cracked windshields and I have a 2024 outback wilderness bought in June 2024 and already have had one.

We have a 2021 Outback with 27,700miles. Our windshield just cracked for the third time. This last one it wasn't cracked when my husband parked the car and the next morning there is a crack across the whole windshield. We couldn't believe it! Subaru has to do something!

I own and drive a 2019 Subaru Legacy and a windscreen crack appeared on the driver’s side (right side) in the lower part of the windscreen.

It conforms to exactly where the litigants in the law suit against Subaru said they experienced their windscreen cracks.

What is a reprehensive annoyance is the way in which Subaru Canada completely denied any knowledge or professional response and empathy to my enquires.

Subaru’s technical team in the first law suit in court has acknowledged the issue.

I'm on my 4th windshield.
Within the last few months, I've had 2 cracks in the windshield. Had them plugged. Trying not to replace another windshield.
I have a 2019 Subaru Acent Touring.

2023 Subaru Ascent - I'm on my third windshield. The first one was replaced by Subaru due to a large rock hitting it resulting in an unrepairable crack. The second windshield that had to be replaced was due to the seal between the two glasses of the windshield separating creating what looked like mini cracks over the whole windshield. It was only apparent at night when it's raining and when cars approached with their lights on. Luckily I had a video to prove the defect. Luckily since it was under warranty from the first replacement the Subaru dealer replaced at no charge. But now, less than 8 months later, it is happening again. I plan to get another video and have them replace it.

Has anyone else ever had the seal break in their windshield before? The dealer seems to know the problem as soon as they saw the video. This is frustrating. I also have a few small nicks in the window. I feel the manufacturer windshield are prone to nicks/chips and cracks. Is it poor quality and cheap materials? Very frustrating and time consuming to have them replaced even if I haven't had to pay out of pocket so far.

Hi, My ‘22 Outback windshield was replaced 6 months ago. Today, it cracked again…
Last time Subaru replaced it for free. Said it was a stress crack. This time, I literally hit some sand in the road. My husband was with me. I told him I hoped it didn’t crack my windshield. He commented, “No way.” It cracked. It’s Sunday, tomorrow begins the fight with Subaru. It cracked in exactly the same place!

Hi, My ‘22 Outback windshield was replaced 6 months ago. Today, it cracked again…
Last time Subaru replaced it for free. Said it was a stress crack. This time, I literally hit some sand in the road. My husband was with me. I told him I hoped it didn’t crack my windshield. He commented, “No way.” It cracked. It’s Sunday, tomorrow begins the fight with Subaru. It cracked in exactly the same place!

Our 2022 Subaru Outback Premium was sitting in the garage fine one day but after driving 2-miles to and from another location (in town max 30MPH), we noticed the windshield had a 10-inch crack that appears to have started from the base of the windshield close to the center and is moving up and across the windshield.

My 2020 Subaru Ascent windshield cracked while backing out and turning the wheel. It cracked at the base of the driver side windshield. I feel like I chose the wrong car because I'm seeing nothing but issues and complaints about the Ascent. I purchased it for a safety reason living in MT and driving around my family in inclement weather.