We purchased a xt outback…
We purchased a xt outback turbo in June 2023. When we took delivery, we noticed the leather seats were badly creased. We brought this matter up with the dealership, they said they noted it, took photos and said to check at the first service as to their condition. We complained, and we were fobbed off. Some months later, there was a major oil leak in a rocker cover gasket and the transmission was noisy. They fixed the oil leak under warranty but said the noisy transmission was "normal " and refused the claim. They also said the seats were normal wear a tear, and that they would not replace them. After some negotiations, it was agreed someone from subaru australia would come and inspect our car as the inspections done by the technicians were not believed by
Subaru Australia. The group manager agreed with us that both were "not right" they have had our car on and of four weeks. We do have a loan vehicle but have found the overall treatment to us by subaru australia very poor. They dismissed our waranty claim with no due diligence and disagreed with the dealership's findings of fault with a car 12 months old and 20k ks on the clock. We have been a subaru family for years and have never encountered such apathy in protecting customer satisfaction. Do better subaru australia. Did we get a lemon?