This basically inherent to a…
This basically inherent to a company that claims being a software and tech company and not so much a car company.
Tesla has been applauded by (I think it was a former VW CEO) that they managed to build a huge global succesful car company in such a short time. Which is a a remarkable feat.
But you need continuity, every car you make must be at least reliable to some degree. And yes there are are other brands that have occasional trouble with recalls but they have a huge line up with a lot of different models. And at least in Europe problems are dealt with without the need of lawsuits every other week.
Tesla has a handful of models it shouldn't be too much of a problem to make them at least reliable to such a degree that you can at least use them. A new model can have a few minor kinks that can be worked out in the weeks or even months after delivery, as long as you can use the car normally.
These sort of things are in my view simply unacceptable, and it greatly reduces the trust I would have that the next car I would receive from them wouldn't "brick" in two weeks time.
Tesla had the benefit of the doubt, it was a new company and they were pioneering (is that English? :) ) with EV technology, but not so much anymore and they simply can't hide behind that anymore.
So if they want to be a long-term car manufacturer they need to get things sorted, and they need to do it quickly before Tesla becomes a synonym for a Melon.