A soon-to-be Cybertruck owner, Nathan, says his Cybertruck got bricked even before Tesla could deliver it to him. Nathan shared his story on the Cybertruck Owners Club forum.
Here is what he wrote…
“Today was the day I should have gotten a non-foundation Cybertruck Cyberbeast. However, an hour before I was to take delivery, the Tesla showroom called me and said they had some technical issues with the truck, and they wouldn’t release it to me.”
This is an unfortunate level of inconvenience for anyone about to hand over $100,000 of his hard-earned money to a company.
So, what caused Tesla to cancel the delivery one hour ahead of when it was scheduled? Apparently, the Cybertruck got bricked as Tesla was making final preparations ahead of delivery.
So far, we’ve seen Cybertrucks that died a few days into ownership and even others that encountered medium problems ahead of delivery; however, a bricked Cybertruck with zero customer-driven miles must be a new record for Tesla.
Continuing his post, Nathan writes…
“The prep team could not get the truck to turn on as they were preparing it for delivery. The Tesla employee told me that technicians were working on it and said that it needed a new battery. A new battery from a truck that had 0 miles on it. Has this ever happened to anyone else?”
Nathan raises a very good question, and unfortunately, he likely holds the record for the fastest Cybertruck breakdown since Tesla started deliveries last November.
Finally, Nathan concludes his post by sharing a screenshot of his conversation with a Tesla sales representative.
Here is the message Tesla sent Nathan informing him of the issue…
“Hi Nathan, I just called and left a voicemail. Unfortunately, as the prep team was working on your car this morning, they discovered some alerts on the screen. After further review from our technicians they have advised we unmatch you from this VIN. We apologize for the inconvenience but would like to ensure we are giving you a car up to Tesla’s standards. We will work on the back to find you another VIN ASAP. Meanwhile, we will proceed with cancelling this appointment and removing this VIN from your account. Please feel free to reach out here if you have any questions.”
So far, Nathan's situation looks terrible; however, fellow Cybertruck owners on the forum see it as positive, with some forum members even praising Tesla for its response.
A person who goes by the username Gaspimp responds to Nathan’s post, writing, “It sounds like Tesla handled it very professionally. You don’t want a brand-new car that needs invasive repairs. Hopefully, they’ll get you a new one soon!”
Another Cybertruck owner from Los Angeles, Jack27, writes, “Thank your lucky stars it didn’t fail after delivery, and you would have to deal with all that. Telsa’s message to you actually makes me feel good about the company.”
A Cybertruck owner, Carsly from Princeton, New Jersey, writes, “Better pre-delivery than post!”
Overall, the sentiment among fellow Cybertruck owners is that not only is Nathan’s plight not a bad thing, but that Tesla should be lauded for how it handled the situation.
This is something I'm having trouble understanding. However, please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Courtesy of Tesla, inc.
For more information, check out: Tesla Cybertruck Becomes Extensively Corroded After Exposed to Magnet
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
Comments
Wow a other torque news non…
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Wow a other torque news non biased tesla bashing article. Smh
Hey Tinsae — why do you find…
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Hey Tinsae — why do you find it hard to understand? No company providing a product or service bats a thousand. Tesla obviously performed on their QC and let the customer know their product didn't pass muster. I would, of course, be disappointed to not take delivery as scheduled but I would also be grateful that they didn't play any games with me and deliver a lemon. Life happens. Now, if their products were failing left and right maybe you would have an issue to raise but I don't think that is the case.
I'm just trying to read the…
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I'm just trying to read the comments. Can I not do that without writing one?
Tesla should compensate the…
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Tesla should compensate the buyer either monetarily or with a free upgrade for his inconvenience.
Thought my new bronco fail …
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Thought my new bronco fail at 150 miles was bad. This was worse....or was it? My bronco was in the shop 6 times in 4 months. Had to send an engineer from ford to fix it
I'd rather get the news…
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I'd rather get the news before delivery and have a little relief that it was checked before hand. My ioniq died 2 weeks after delivery and I has to threaten a lawsuit before I would get a new one 2 months later. The dealer has plenty on the lot . But they said Hyundai would only fix the one I bought. Who wants major repairs on a new car and then only warrantied the repair for less time than my original warranty from Hyundai. Good on tesla I should have bought an S anyway.
A new battery in a Tesla…
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A new battery in a Tesla could mean a simple low voltage one just like any car.
This is likely the case since the post describes the problem as it wouldn't turn on. The main battery isn't necessary to turn on. I mean battery is necessary to actually drive the car though.
Just another trolling superficial piece.
That means ZERO quality…
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That means ZERO quality control of minimum - battery pack!! Worse poor quality control overall on a $100k THANG??
C'mon man!!
They had to tell him he wasn…
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They had to tell him he wasn't going to drive the truck away
Though I am not an EV person…
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Though I am not an EV person, I agree that Tesla did handle the situation very professionally.
This is just one of the "dangers" of new technology. There are always growing pains as they work out all the bugs.
Hopefully they will find him a new truck soon
I agree with the others…
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I agree with the others. There would be a lot fewer headaches in the world if more companies made sure their products were 100% perfect before handing them over to a customer. I have quite a few things that were not quite right when I got them (including a truck I've never been able to get the dealer or mfr to fix), and it's very aggravating. I would rather have waited or bought something else.
I've always recommend as a…
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I've always recommend as a mechanic, that if you wish to drive an electric vehicle lease it and you will not be responsible for that hellaciously expensive battery among other potentially expensive components
You struggling with how…
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So? What should the guy do? The company, Tesla is trying and wants to put out a good product. Products can be fraught with problems. Tesla does NOT intentionally make a poor product just to get press. It's a combination of parts that come from different suppliers as well as from Tesla into vehicles that didn't exist what, 12 years ago? The employees at THIS location are finding him a replacement rather than patching the brick up. Not bad at all.
My guess is you hate Trump…
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My guess is you hate Trump and your feelings have drifted over to Mr.Musk and his companies for supporting Trump. I was expecting some horror story. The handled it perfectly like nothing we have ever seen before.....
Only in Musk world would…
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Only in Musk world would anyone consider paying 100grand for a POS. And consider themselves "lucky".
These guys are as dumb as the truck is ugly
You deserve ir for having…
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You deserve ir for having horrible taste to begin with
I test drove a brand new…
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I test drove a brand new Maserati Levante that broke down during our test drive. I told the salesman that even though the second one we tried drove great, I couldn't in good conscience buy a car that broke down during the test drive. I'd have to be an idiot to buy it. The salesman understood completely. I figured anyone else would have the same amount of common sense. But alas. Also, why are they lauding Tesla for how the handled it? What other choice did they have? The car wouldn't even move.
you dodged a bullet now keep…
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you dodged a bullet now keep your money and buy something that is realistic as these cyber trucks were nowhere near ready to be released
What a childish title to…
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What a childish title to this ridiculous article!
Do you really think in the history of automobiles that there has never been an ICE vehicle that has had issues great enough that it was not able to be delivered to a customer or get a parking lot of a dealership?
All Teslas are cheaply made…
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All Teslas are cheaply made garbage. When will you people wake up?
First they look terrible. …
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First they look terrible. Second they fall apart too easy 3rd they die before they get delivered. By a Rivian. Much better vehicle. Tesla's are junk
I'll tell you why. it's a…
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I'll tell you why. it's a good thing and very professional, since you're having a hard time understanding.
Out here us regular citizens I used to being lied to by Ford, GM, Chrysler, Jeep and any other of the manufacturers that have allowed recalls and other defects in their vehicles to affect us and our lives. Instead of taking the time, money and efforts to fix known issues.
Remember when Ford had the defective tires that killed people? So it's a breath of fresh air for a company to take the accountability and responsibility that they should have and own it to the max. Tesla didn't leave this customer sitting out in the middle of nowhere in the middle of the night with a dead battery now. did they now you understand? Frankly, I don't know what was so hard for you to understand.
We all make mistakes. it's those that own them that are the real one's.
🔥⚡💯⚡🔥
first of all, I can see from…
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first of all, I can see from the comments here that the level of understanding and knowledge in regards to Tesla products is just non-existent. The Tesla Cybertruck Cyberbeast is not a lot vehicle, it is a special order/special model and that is why the message stated what it was in regards to the VIN. Those with other types of manufactured trucks over the years you've had many more problems so don't say you wouldn't put up with it because you have your whole life. Teslas aren't ugly, they're just different. probably same as the people that buy them and that's what you don't like and have bias and prejudices against.
It's most likely you that needs to look in the mirror and not them bullies are easy to identify.
Dear Nathan, we regret to…
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Dear Nathan, we regret to inform you that as we were prepping your new Ford Ranger we discovered the engine had fallen out somewhere between the factory and the showroom. Don't worry though, we're not going to charge you for it and will attempt to find you one with an actual engine installed. Cheers, your local Ford team.
This basically inherent to a…
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This basically inherent to a company that claims being a software and tech company and not so much a car company.
Tesla has been applauded by (I think it was a former VW CEO) that they managed to build a huge global succesful car company in such a short time. Which is a a remarkable feat.
But you need continuity, every car you make must be at least reliable to some degree. And yes there are are other brands that have occasional trouble with recalls but they have a huge line up with a lot of different models. And at least in Europe problems are dealt with without the need of lawsuits every other week.
Tesla has a handful of models it shouldn't be too much of a problem to make them at least reliable to such a degree that you can at least use them. A new model can have a few minor kinks that can be worked out in the weeks or even months after delivery, as long as you can use the car normally.
These sort of things are in my view simply unacceptable, and it greatly reduces the trust I would have that the next car I would receive from them wouldn't "brick" in two weeks time.
Tesla had the benefit of the doubt, it was a new company and they were pioneering (is that English? :) ) with EV technology, but not so much anymore and they simply can't hide behind that anymore.
So if they want to be a long-term car manufacturer they need to get things sorted, and they need to do it quickly before Tesla becomes a synonym for a Melon.
Pagination