I have not personally had…
I have not personally had this happen to me, but I did sale automobiles for a new car dealership that didn't submit the trade in payoff in a timely fashion. We had a pretty high volume dealership doing normally 200 to 250 deals a month. The deal got misplaced and my customer got a call from his bank when they didn't recieve his payment. We eventually ran the deal down took care of the payout and added a letter explaining what happened.