This has been a common…
This has been a common problem for many years. My 2014 started doing it multiple times a month that only had 50k miles a few years ago and continued and dealt with it. I traded it in for a 2020 last year w/54k miles & radio has rebooted twice on me which isn’t bad at all. Toyotas suck for radio’s. I pay for reliability. They will probably either reinstall the OS or swap radio under warranty. Take videos. If not repaired after 3x it’s a lemon and can get full value for truck I think