Subaru gets blanked from 2015 J.D. Power Vehicle Dependability Study

No way that dealer is less expensive than private shop. If this was true, the private shops wouldn't exist. Who would take their cars to a private shop if genuine dealer were less expensive? Common sense is all one needs to know that your claim is incorrect.

They HAVE denied it. I have been dealing with Subaru of America for the last 14 months after the oil problem first started 3 months after I purchased a brand new 2.5 Outback. I have been ran around and around and around and between the dealership and corporate, there are no straight stories. Dealership "oil consumption test done" Pistons/cylinders are faulty. Corporate "Dealership did 3 tests, right?" Me, "Nope, just did one." Corporate "There's not any record of any tests ever being done" This was after they told me that 3 tests were done.
I WAS a loyal Subaru customer (the current POS is my THIRD Subaru over a number of years. It truly makes me sad that after all of this, I have lost all faith in Subaru, and I really loved my Subies (especially my '08).

They know it's their engineering screw-up (cylinders were not bored correctly) and just like Ford and their exploding Pinto, it will cost too much to recall and replace, so they only will deal with replacing the small blocks in the cars whose owners threaten to file another CA lawsuit.

Next steps for me since SoA refuses to address this issue? I'll let my attorney inform them of the THIRD lawsuit they will be involved in.

I had an oil change in our 2013 Crosstrek in May, by the beginning of Augusta the oil light came on. I have owned several Subarus and this has never happened. I used full synthetic before Subaru standardized on it and I never burned oil sufficiently that I had an oil light come on between oil changes. I was on a trip at the time, so I stopped immediately, verified the oil was low and added sufficient oil to bring it halfway between full and low marks. I didn't want to overfill.

I was just about to schedule an oil change about 10 days later and the oil light came on again, meaning it lost a half quart in 10 days.

When I reported the problem to my dealer, they looked at me with disbelief, saying that's weird. After having them check for some leak they said everything looked good and that burning a quart of oil per 1200 miles is within spec. I said, since when! I have had clunkers that blew oil smoke out the exhaust pipe that burned at that rate, no way for a 2013 Crosstrek that has been serviced by the dealer, every time!

They agreed to do an oil consumption test. I take the car home and something was just bothering about the problem. I thought they may have failed to actually change my oil in May, or didn't put in sufficient oil. I mean, why else would it be so low. So I went and checked the oil level and to my shock it was over full. It oil was beyond the full mark significantly, about the width of my index finger or about a 1/2 inch. I took it right back to the dealer and they confirmed it was overfull.

I then checked the oil before I left the second time. So how does a dealer overfill oil in any vehicle, even more troubling, even if accidents happen, you wouldn't think it could happen on a vehicle that is being staged for an oil consumption report. I mean that is beyond incompetence or worse, an attempt to defraud a Subaru customer.

So per my dealer, I now have to go through three 1200 mile oil consumption tests, before any request for work can be even submitted. I have no doubt that the 1/2 quart of oil burned in about 10 days means our Crosstrek will need what Subaru calls a short block replacement, but it looks like I will have to jump through bureaucratic hoops while they attempt to avoid/delay fixing what they know is broke.

And while we are on the Subject of poor engineering design, the air conditioning compressor they used in the 2013 Crosstrek is an obnoxious torque slamming device. I have never had a car where the compressor cycles every 30-40 seconds at 65 mph, and in each case their is a loud click, a momentary loss of speed, and a vibration in the gas pedal. I spoke to the dealer and they said that Subaru knows about the issue and has changed out the compressor mechanism. Lot of good that does me, unless there is a recall!

Yeah, I am not happy, and I love Subaru!

I had an oil change in our 2013 Crosstrek in May, by the beginning of Augusta the oil light came on. I have owned several Subarus and this has never happened. I used full synthetic before Subaru standardized on it and I never burned oil sufficiently that I had an oil light come on between oil changes. I was on a trip at the time, so I stopped immediately, verified the oil was low and added sufficient oil to bring it halfway between full and low marks. I didn't want to overfill.

I was just about to schedule an oil change about 10 days later and the oil light came on again, meaning it lost a half quart in 10 days.

When I reported the problem to my dealer, they looked at me with disbelief, saying that's weird. After having them check for some leak they said everything looked good and that burning a quart of oil per 1200 miles is within spec. I said, since when! I have had clunkers that blew oil smoke out the exhaust pipe that burned at that rate, no way for a 2013 Crosstrek that has been serviced by the dealer, every time!

They agreed to do an oil consumption test. I take the car home and something was just bothering about the problem. I thought they may have failed to actually change my oil in May, or didn't put in sufficient oil. I mean, why else would it be so low. So I went and checked the oil level and to my shock it was over full. It oil was beyond the full mark significantly, about the width of my index finger or about a 1/2 inch. I took it right back to the dealer and they confirmed it was overfull.

I then checked the oil before I left the second time. So how does a dealer overfill oil in any vehicle, even more troubling, even if accidents happen, you wouldn't think it could happen on a vehicle that is being staged for an oil consumption report. I mean that is beyond incompetence or worse, an attempt to defraud a Subaru customer.

So per my dealer, I now have to go through three 1200 mile oil consumption tests, before any request for work can be even submitted. I have no doubt that the 1/2 quart of oil burned in about 10 days means our Crosstrek will need what Subaru calls a short block replacement, but it looks like I will have to jump through bureaucratic hoops while they attempt to avoid/delay fixing what they know is broke.

And while we are on the Subject of poor engineering design, the air conditioning compressor they used in the 2013 Crosstrek is an obnoxious torque slamming device. I have never had a car where the compressor cycles every 30-40 seconds at 65 mph, and in each case their is a loud click, a momentary loss of speed, and a vibration in the gas pedal. I spoke to the dealer and they said that Subaru knows about the issue and has changed out the compressor mechanism. Lot of good that does me, unless there is a recall!

Yeah, I am not happy, and I love Subaru!

Case by Case Basis is right. I have an 8 year old Outback wagon, 8 months ago it had a head gasket repair the dealer service told me to "watch." I put 2000 miles a month on my car. I am in repair every 6 weeks. In December I missed my 6 week check up and early January it blew the engine. Subaru refuses to even consider it was a defect becasue of the miles on the vehicle, not withstanding that thir service did all the work. A friend with 2013 Forester got an engine replacement (still under warranty) for oil consumption problem even tho she never had an oil change done. They want me to buy another one...I don't think so. As others have said here you cannot watch it every minute and use it. So it is worthless, after putting tons of money into it. I may have to try and trade it in with $6000 owed on the new engine and the repair work. After a new engine was put in, new belts, and 1000 mile oil change It is still making the same odd noise under the hood that it did leading up to the day it died.

I have a 2013 Subaru Forester that I bought as a salvage title because I had so much confidence in Subaru as I also own a 2010 Forester. BIG MISTAKE!!!! This summer while driving a cancer patient back and forth to the May clinic in Rochester, my oil light came on, I replaced this 3 times and got jerked around by the dealers who told me to "ignore my oil pressure light". Guess who's engine is burning oil? How much fun is it to have to keep checking the oil by opening up a bug covered hood and have a boiling hot engine that you have to get a hot pad to pull out the oil stick, then go get all the oil stuff and pour that in while it's hot and humid outside with a nauseous cancer patient sitting in the car? I have 45K on this care when it started this crap. My summer was sooooo fun dealing with this. And it's doubtful I'll get a new engine because of the salvage title. It cost me $119 for the oil consumption test. The car has hail damage, nothing to do with the engine, no accidents. Am I upset, Hell, yes. This company has known about this problem for 5 years. There are a lot of LOYAL Subaru owners that are walking away from this brand. I will be one of them after I take over $10K loss.

The regimented test is being tampered with by the dealers. I have a 2010 Subaru and a 2013 Subaru with the bad oil control pistons. There's been a class action lawsuit. There's an extended warranty. There's a bunch of nasty Subaru of America Customer Service reps that don't wanna deal with it. The first oil test was overfilled by a half quart, then filled again at the end of the test. The same thing happened at another dealer. I've written the president of Subaru in Japan. I have spent hours and hours and hours and hours and hours of my time talking to every person I can think of. The lies, the nastiness, the uncaring, and the BS is beyond imagining. It's good all these loyal Subie people are still thinking Subaru is wonderful. Sure, I love my Subarus. I do not love anything about my situation, the way I have been treated, the checking of oil, the condescending attitude, the extra 8 quarts of oil I have to add to my engine between oil changes, the changing of my oil light sensor 2x because Subaru is still trying to pretend they have a great product. People have lost thousands of dollars, they have lost confidence, and I am in that category. Frankly, I'm not sure how Subaru is getting away with this. I intend to post every video of every time I have to open a hot, bug covered hood, and add oil to my Subaru. I can't tell you how much fun this is. Every 600 miles I need a quart, but the dealers can't find anything wrong. It's absolutely disgusting. I doubt you'd be as loyal if you had the wonderful oily time I'm having. Read on... Do you think all these people on here are lying? They aren't. My 2010... sure no problems, which is why I bought the 2013. I love the car, but the engine is defective, and Subaru won't fix it. Isn't that the most expensive part of the car? This started in 2011 with the new engine and it sounds as if it's continuing. I don't expect new cars to have bad engines in them, much less a bunch of lying dealers. I have been in several states, they are all involved. The consumer is not the only one getting shafted by Subaru...

You just hit the nail on the head.
I can tell you know about this subject. I took my car in for a consumption test, they filled it with over six quarts of oil. Now my sensor doesnt' come on till its even lower than before, too...
Dirty, crooked subaru dealers!

I own a 2013 Outback with the FB25 engine that was built in the latter half of 2012. Have nearly 54K miles on it. Have changed the oil my self every 4K miles using the mid-level Amsoil 5W20. So far oil consumption has been about 0,5 pints per 3500 miles. was told by the dealer that the Subaru branded synthetic was garbage and that they were using Toyota branded synthetic that worked better. Go figure.

Crosstour is great haven't had one problem yet and I drive it a lot.