Subaru’s 1.4M Vehicle Cracked Windshield Lawsuit Preliminary Settlement Details

Work for Torque News, follow on Twitter, Youtube and Facebook.

The Subaru cracked windshield lawsuit takes a significant step toward resolution. Here are the crucial preliminary settlement details that all Subaru owners and lessees should be aware of.

Is the Subaru cracked windshield lawsuit finally settled?

A New Jersey judge granted preliminary approval to a class action settlement in the Subaru cracked windshield lawsuit that would benefit 1.4 million Subaru owners and lessees.

A report from Top Class Actions says, "On October 3, U.S. Magistrate Judge Matthew J. Skahill filed an order preliminarily green-lighting the settlement, which comes after four years of litigation, 13 depositions and tens of thousands of pages of discovery documents and subpoenas."

The class action against Subaru of America started in 2019 when Subaru owners said their windshields were cracking for no apparent reason. Subaru moved to dismiss the case in 2020, the judge ruled in favor of the plaintiffs, and the lawsuit moved forward. 

Reportedly, multiple windshield class action lawsuits had been filed separately and were then compiled into one lawsuit because of their comparable claims.

The report says the settlement would end class action claims that the windshields in some Subaru vehicles crack during normal use.

The settlement includes the following models:

  • 2020-2022 Subaru Outback
  • 2019-2022 Subaru Forester
  • 2019-2022 Subaru Ascent
  • 2020-2022 Subaru Legacy

CarComplaints says, "Subaru denies the windshields are defective and denies all allegations in the class action lawsuit. But having spent five years in court already, Subaru says it decided to settle to end the ongoing and expensive litigation."

The preliminary settlement agreement.

1. Subaru agreed to an extended warranty of eight years or 100,000 miles and a one-time windshield replacement as part of a class action settlement submitted for preliminary approval in the U.S. District Court for the District of New Jersey.

2. The agreement says, "The Subaru cracked windshield extended warranty is limited to a one-time replacement of the windshield. Once replacement occurs, this will end the extended warranty as it expires once the windshield has been replaced."

3. The settlement also calls for reimbursement of documented prior windshield replacements with proof of a qualifying windshield crack. Subaru customers will only be reimbursed if damage was caused by residual windshield stress, not any other cause.

4. The cracked windshield settlement says there is a process Forester, Outback, Ascent, and Legacy owners must go through to "prove that their loss was caused by the alleged defect as opposed to impact damage that would have caused a cracked windshield regardless of any alleged defect."

5. The settlement agreement says, "The new windshield will be manufactured with a revised process that substantially reduces the likelihood of a crack/damage occurring to a windshield from a minor impact and residual stress."

A report from CarComplaints says, according to the windshield lawsuit settlement, there are two groups of Subaru customers:

1." Those who can produce proof that they incurred a qualifying repair cost prior to the close of the claims period and contemporaneous photographs confirming the damage (Tier 1). 

2. "For those who can produce proof of costs prior to the notice date but do not have contemporaneous photographs of the damage (Tier 2)."

Those who can satisfy the requirements of Tier 1 claims are eligible to recover at least 125% of their costs. And those who fall under Tier 2 will recover up to 100% of their expenses, "subject to a conditional $2 million limit, upon completion of a photo questionnaire designed to verify their claim."

The windshield lawsuit settlement says the sum of Tier 2 claims is not expected to exceed $2 million, but in the event it does, each claim will be reduced according to the number of qualifying claims that were filed.

"Absent clear evidence of fraud, no successful Tier 2 claimant will receive less than 25% of their approved claim."

It's important to note that the windshield settlement terms and conditions exist. Nothing is official and complete until the federal judge grants final approval to the settlement agreement.

The final fairness hearing of the Subaru cracked and chipped windshield lawsuit is scheduled for April 21, 2025. Stay tuned to my reports for final approval on the Subaru defective windshield lawsuit.

Do you drive a Subaru Forester, Outback, Ascent, or Legacy model and experienced windshield cracking? If so, click the red Add New Comment link below and let us know.

I am Denis Flierl, a Senior Torque News Writer since 2012. I’ve invested over 13 years in the automotive industry in a consulting role, working with every major car brand. I am an experienced Rocky Mountain Automotive Press member. You'll find my expert Subaru analysis here. Follow me on my X SubaruReportAll Subaru, WRXSTI, @DenisFlierlFacebook, and Instagram.

Photo credit: Subaru

Submitted by John Poulin (not verified) on October 12, 2024 - 8:00PM

Permalink

We have a 2020 Subaru Forester that we don't know how it got cracked. We assumed something hit the windshield and cracked /chipped it. But we don't remember it happening. What do we do. We have not had it fixed yet.

Submitted by Crystal Robinson (not verified) on October 12, 2024 - 9:42PM

Permalink

I have a 2020 Subaru Forester and I have had to replace the windshield twice. Just driving and next thing I know the lower part of my windshield is cracking. The second time it was after it had been replaced it happened again. I have proof of all the replacements. It's very frustrating.

Submitted by Geoff Wilkie (not verified) on October 12, 2024 - 10:15PM

Permalink

My 2018 Subaru Forester's windshield cracked this July while parked for 3 days under a tree with no evidence of anything causing it. The crack seemed to start in the middle of the lower edge and was growing to the middle of the passenger's view. Temperatures were very moderate and ground was flat. I have photos and windshield replacement receipts.

Submitted by Henry J Snell (not verified) on October 12, 2024 - 10:49PM

Permalink

2020 Outback limited, four windshields.
One actually cracked because of a rock, the other three no reason at all.
Traded the car last month for a 2025 Outback touring XT.

Submitted by John soule (not verified) on October 12, 2024 - 11:25PM

Permalink

Windshield cracked on our2020 forester we replaced it thru state farm and safelite in February 2021

Submitted by Ryan Stutzman (not verified) on October 13, 2024 - 12:21AM

Permalink

I own a 2022 Legacy and just had the windshield replaced in the last few months. I had no know issue causing it, just came out of work one day to a cracked windshield.

Submitted by DK Hale (not verified) on October 13, 2024 - 7:47AM

Permalink

My windshield cracked on my 2019 Ascent in 2021. Had it some what repaired because within a few days the crack reappeared. It’s not gotten any worse but replacing was / is the last option.

Submitted by Ruth Cline (not verified) on October 13, 2024 - 9:55AM

Permalink

2021 outback with cracked windshield ....cracking occurred in spring 2024 when vehicle we relocated to Albuquerque NM and no longer garaged. No impact associated with the cracking.

Submitted by Matt (not verified) on October 13, 2024 - 10:02AM

Permalink

We bought our 2022 Outback in August of 2021. We had to replace the windshield in February of 2022, and then again in April 😬 but our insurance paid for it both times. Other than this and off-and-on issues with using Android Auto, this car has been flawless for over 63k miles.

Submitted by Thresia (not verified) on October 13, 2024 - 10:05AM

Permalink

I purchased a 2021 Subaru Forester. Got a chip in the windshield thanks to a rock. Was sitting in my car at a rest stop, motor not running, and watched as the windshield crack spread from side to side. How do I get in on this lawsuit?

Submitted by Al Buenaventura (not verified) on October 13, 2024 - 11:04AM

Permalink

I own a 2021 Subaru Ascent Touring and I noticed a chip at the center of the windshield about the size of a penny. I called my insurance (Wawanessa) which covers free of charge for repair as long as the windshield does not require replacement. The repair the shop (Safelite AutoGlass) used a resin fill method. There is still a blemish and a slight noticeable hairline crack (1/4 inch) within the repair.
I'm wondering if the lawsuit settlement will cover this existing repair by replacing the windshield.
Thank you for the information.

Submitted by Rhonda Kersey (not verified) on October 13, 2024 - 11:12AM

Permalink

I have a 2017 Legacy that has a mysterious chip. I noticed it one morning as i was leavingfor work. It wasn't there the day before. I know that my Legacy is older than the ones in the lawsuit; however, I am wondering if this may go back further.
Thank you.

Submitted by Len Steijer (not verified) on October 13, 2024 - 12:09PM

Permalink

I got up one morning and had a large crack in my front windshield. paid $500 deductible and had it replaced. Will wait and see how this turns out.

Submitted by Jeffrey Kemper (not verified) on October 13, 2024 - 12:18PM

Permalink

My 22 Outback Wilderness Edition had the window crack the night I got it home from the dealership ☹️

Submitted by Donna Bagley (not verified) on October 13, 2024 - 1:32PM

Permalink

I have a 2020 Subaru Forester that I had to replace the windshield. I just attributed the crack to a pebble hitting the windshield. I had Safelight replace it and I had to pay for it. It cracked all the way across the windshield. Thanks. Donna

Submitted by Cory J (not verified) on October 13, 2024 - 1:44PM

Permalink

It's crazy that there is a lawsuit for this but not the Harmon Kardon headunits that are delaminating and becoming distractions. My '19 had that happen and was quoted $2k from the dealership. Went to an aftermarket audio installer, paid $1300 for an aftermarket and have all of the factory creature comforts working like backup camera, gauge cluster center screen, steering wheel controls, and Android Auto.

Submitted by Ruben Guerrero. (not verified) on October 13, 2024 - 1:51PM

Permalink

My 2024 Legacy, windshield too thin? Hit by a small rock and it cracked! At 2000 miles. Need to be a lot stronger.

Submitted by Timothy J Horbol (not verified) on October 13, 2024 - 3:13PM

Permalink

I have had three replacements of windshields on my 2021 Outback. They were all in the same location on the right side of the vehicle. I do not have photos just the receipts.

Tim Horbol

Submitted by Janice Glosson (not verified) on October 13, 2024 - 3:36PM

Permalink

I had a windshield crack in my 2018 Forester. Parked it. Went inside to a 10 minute dr appt and came out to a cracked windshield. Receptionist had a clear view of my car and said no one had been near it.

Submitted by James Gearhart (not verified) on October 13, 2024 - 4:35PM

Permalink

Have 2012 forester windshield cracked across bottom, replaced it twice.

Submitted by Elizabeth Ring… (not verified) on October 13, 2024 - 5:29PM

Permalink

I have replaced the windshield on my 2020 Outback 3 times. 2 times at Subaru dealer and last time with aftermarket glass hoping it would last longer

Submitted by Igor Druker (not verified) on October 13, 2024 - 7:25PM

Permalink

Hi,

Does this class suit apply to owners of Subaru vehicles who are residents of Canada? If so, I had a complete replacement of cracked windshield in 2021 at a Subaru dealership.

Please let me know.
Thanks and regards,
Igor

Submitted by Randy Forrest (not verified) on October 13, 2024 - 7:36PM

Permalink

We replaced our windshield 3 times since we have our 1019 Subaru Forrester sport.
They cracked to easy i think cheap materials (ckass)

Submitted by Jane comergord (not verified) on October 13, 2024 - 8:20PM

Permalink

My four month old 2024 subaru forester got a chipped windshield after three months if owning it.

Submitted by Henry Torres (not verified) on October 13, 2024 - 9:00PM

Permalink

I just noticed a small chip on the windshield of my 2021 Subaru Forester. I cannot recall the windshield being hit.

Submitted by Rob (not verified) on October 13, 2024 - 11:02PM

Permalink

22 Outback here. My windshield has cracked 2 times already, and I was really starting to wonder what was going on. I'm very happy to have stumbled upon this article!

Submitted by James Heisler (not verified) on October 14, 2024 - 7:23AM

Permalink

Was setting at stop light in 2022 and windshield cracked front lower left corner to right lower corner. On our 2020 Outback. Took the vehicle to Yark Subaru and they replaced it free.