My Spectacular Tesla Service Experience – Tesla Fixed My Cybertruck's Failing Front Drive Unit Inverter, Including Full Diagnostics and Subframe Disassembly in One Day

A few days ago, we reported about a Cybertruck owner who faced a rather surprising issue with his truck.

The person who goes by the X handle “The Cybertruck Guy” shared that he was told by Tesla service personnel to immediately stop driving his vehicle due to a fear, in part, that his Cybertruck might electrocute him.

You can read the details of what exactly happened in our previous article. However, long story short, his battery was discharging to the chassis, and an electric current was detected where it shouldn’t have been.

A brand-new vehicle experiencing such failure is not ideal; however, it appears that Tesla has at least remedied the issue spectacularly quickly.

The Cybertruck Guy experienced the failure this past Thursday, and here is how he breaks down everything that took place since then…

“Tesla Service, I will never doubt you again. My Cybertruck broke down this past Thursday. Tesla got me in that night and worked all evening Thursday and all day Friday to diagnose and repair it. 

Today, Monday, LABOR DAY, Tesla gave me a call and told me my truck was ready for pickup. ONE BUSINESS DAY AFTER A BREAKDOWN. I’m shocked. Simply incredible.

So here’s what happened: My front drive unit’s inverter was beginning to fail (that’s the box that turns DC power from the battery into AC power for the motor to use). It was failing in a way that caused a violation of the high voltage isolation (aka the 800v of power was outside of its safe areas, which is a safety risk); thus, the truck’s computer threw an HV Isolation error, and Tesla Roadside reps requested a tow. The truck was shutting down some systems as a precaution at the time.

Part replacements of this caliber usually take a few weeks to resolve, and I’ve got a cross-country road trip coming up this week. I asked them to do everything in their power to get my truck road-trip worthy in time, and they DELIVERED.

Not only did they deliver, Tesla repaired it THE NEXT DAY and returned my truck the following business day (a holiday!!)

And this isn’t just a “pop the hood and swap a wire”-type of repair. This is a *complete* disassembly of the front subframe and suspension. Again— the next day.”

Finally, The Cybertruck Guy closed his post by expressing gratitude to the Grand Rapids Tesla Service team and adding kisses and hugs to drive home the point.

For what it’s worth, here’s the tech’s notes.

Mitch is the real OG pic.twitter.com/NtVLPPQnbN
— The Cybertruck Guy (@cybrtrkguy) September 3, 2024

Below his post, The Cybertruck Guy also added a picture of his Cybertruck at Tesla Service, showing the vehicle’s front subframe, which had been completely disassembled.

The Cybertruck owner also added a second picture showing the Tesla Technician’s service note and receipt he got for the repair.

Tesla repaired his vehicle completely under warranty, which means he wasn’t charged a single dollar for the service or towing. In the meantime, while his truck was being worked on, Tesla also provided him with a loner Model Y.

All in all, The Cybertruck Guy appears to be extremely happy with the level of care he received from Tesla Service. 

The Cybertruck Guy’s experience is unusually good in the overall world of automotive repair, let alone in the infamous Tesla Service.

So what happened here?

Is Tesla Service actually good, and were we all incorrect? Unfortunately, that doesn’t appear to be the case.

Over the past several months, we have covered countless Tesla service horror stories affecting all Tesla vehicles; however, the issues are particularly egregious regarding the Cybertruck.

We have shared a story of one Cybertruck owner who was told by Tesla that repairing a minor fender bender would take 3 months and cost $13,304.

We have also shared a story about a Cybertruck owner who took his vehicle to Tesla Service. Tesla returned his truck on multiple visits, claiming that the issue was fixed, leading him to get stranded on the road on four different occasions.

We have also seen other Cybertruck owners who had to wait months and pay thousands of dollars for minor repairs.

So why was The Cybertruck Guy’s experience different? Although this individual does not have a massive online presence, his X account nonetheless occasionally interacts with Tesla CEO Elon Musk.

It appears that this relationship has played a huge part in helping him expedite the Service process.

If you are a Tesla employee tasked with repairing his truck, you know that the Cybertruck content creator will share his Tesla service story online, and there is a chance that the story will reach Elon Musk. This means you are likely to go above and beyond to ensure your shop is in good favor with the CEO.

It’s good that at least someone is getting good Service experience at Tesla; however, not everyone has a direct line to Elon Musk where they could share their experience, and it will be in the company’s interest to make sure that every customer leaves with the same satisfaction as The Cybertruck Guy.

Let me know what you think about The Cybertruck Guy’s service experience. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image: Screenshot from WhistlinDiesel’s YouTube video

For more information, check out: Tesla Reveals It’s Working On “General Remedy” For Cybertruck Water Leak Issue

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.