A Cybertruck owner from Idaho says his Cybertruck requires a full battery pack replacement even before Tesla could deliver it to him. A bricked Cybertruck with zero customer-driven miles is a new record for the EV maker.
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A soon-to-be Cybertruck owner, Nathan, says his Cybertruck got bricked even before Tesla could deliver it to him. Nathan shared his story on the Cybertruck Owners Club forum.
Here is what he wrote…
“Today was the day I should have gotten a non-foundation Cybertruck Cyberbeast. However, an hour before I was to take delivery, the Tesla showroom called me and said they had some technical issues with the truck, and they wouldn’t release it to me.”
This is an unfortunate level of inconvenience for anyone about to hand over $100,000 of his hard-earned money to a company.
So, what caused Tesla to cancel the delivery one hour ahead of when it was scheduled? Apparently, the Cybertruck got bricked as Tesla was making final preparations ahead of delivery.
So far, we’ve seen Cybertrucks that died a few days into ownership and even others that encountered medium problems ahead of delivery; however, a bricked Cybertruck with zero customer-driven miles must be a new record for Tesla.
Continuing his post, Nathan writes…
“The prep team could not get the truck to turn on as they were preparing it for delivery. The Tesla employee told me that technicians were working on it and said that it needed a new battery. A new battery from a truck that had 0 miles on it. Has this ever happened to anyone else?”
Nathan raises a very good question, and unfortunately, he likely holds the record for the fastest Cybertruck breakdown since Tesla started deliveries last November.
Finally, Nathan concludes his post by sharing a screenshot of his conversation with a Tesla sales representative.
Here is the message Tesla sent Nathan informing him of the issue…
“Hi Nathan, I just called and left a voicemail. Unfortunately, as the prep team was working on your car this morning, they discovered some alerts on the screen. After further review from our technicians they have advised we unmatch you from this VIN. We apologize for the inconvenience but would like to ensure we are giving you a car up to Tesla’s standards. We will work on the back to find you another VIN ASAP. Meanwhile, we will proceed with cancelling this appointment and removing this VIN from your account. Please feel free to reach out here if you have any questions.”
So far, Nathan's situation looks terrible; however, fellow Cybertruck owners on the forum see it as positive, with some forum members even praising Tesla for its response.
A person who goes by the username Gaspimp responds to Nathan’s post, writing, “It sounds like Tesla handled it very professionally. You don’t want a brand-new car that needs invasive repairs. Hopefully, they’ll get you a new one soon!”
Another Cybertruck owner from Los Angeles, Jack27, writes, “Thank your lucky stars it didn’t fail after delivery, and you would have to deal with all that. Telsa’s message to you actually makes me feel good about the company.”
A Cybertruck owner, Carsly from Princeton, New Jersey, writes, “Better pre-delivery than post!”
Overall, the sentiment among fellow Cybertruck owners is that not only is Nathan’s plight not a bad thing, but that Tesla should be lauded for how it handled the situation.
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Image: Courtesy of Tesla, inc.
For more information, check out: Tesla Cybertruck Becomes Extensively Corroded After Exposed to Magnet
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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