I Bought a 2020 Chevrolet Silverado Pickup From Carvana, Here’s My Experience For Those Who Are Skeptical

Is it safe to buy a car or truck from Carvana?

Many car buyers are tired of the traditional car buying process, and alternatives like Carvana may be a good solution. They can make the car buying process easy and then deliver your vehicle to your house, making it a painless transaction. 

Here is one buyer's experience with Carvana when he purchased a 2020 Chevrolet Silverado pickup from Carvana. I found his clip on his TikTok account (@tweaknheavy9). 

He says in the short clip, 

"Here is my Carvana buying experience for those that are skeptical. They are wonderful people, and they explained everything about the process to me. I had no problems the first week but purchased the warranty just in case." 

"The delivery was smooth, and the vehicle arrived in the condition as described on the website."

"The truck arrived waxed and polished, and my new white Silverado was a good experience. It's super clean, and it was a great purchase!"

Here is What Buyers Need to Know About Carvana

You may have heard of recent reports of Carvana's financial problems. Buyers should know that Carvana is still in business as an online used car retailer.

Although it faced bankruptcy concerns in 2022 and 2023, it has since restructured its operations and debt, with its stock price rebounding in 2024. 

Here's a more detailed look at Carvana's current situation:

• Online Used Car Retailer: Carvana is a platform where customers can buy and sell used cars. 
• Bankruptcy Concerns: In 2022 and 2023, Carvana faced significant financial challenges and concerns about potential bankruptcy. 
• Restructuring and Debt Reduction: To address these concerns, Carvana implemented cost-cutting measures, streamlined its operations, and secured a debt reduction deal with creditors. 
• Stock Price Rebound: Following the restructuring efforts, Carvana's stock price experienced a significant increase in 2024, suggesting investors believe the company's worst days are behind it. 
• Continued Operations: Despite the past challenges, Carvana continues to operate its online platform and vehicle vending machines, offering used cars for sale and providing financing options. 

A story from CNBC reports that CEO and Chairman Ernie Garcia III says, "We have every intention of continuing to make progress and don't expect to return to a situation like that," the younger Garcia told CNBC about the company's dire circumstances. "I think the pressure of the last two years caused us to really focus on the most important things."

What Are Other Buyers Saying About Carvana?

Reddit user Leading_Sky_5537 says, "I have purchased two vehicles from Carvana, and the only issue we've had is they're not detailed very well on the inside. The buying process was smooth and easy, with no problems or concerns. We always opt for the extra warranty on all our vehicles because you never know what you're getting into with a used vehicle."

kingmoe1982. Says, "It's very easy, but don't finance with them if you can; no matter your credit score, you'll for sure be paying more than 12% in interest."

BoringIndependent524 says, "I just bought my 2nd car from Carvana. The first is a beautiful, low-mile vehicle, and Carvana pointed out the small minor defects before purchase. It was local, so no shipping fees. I pick up the second next week."

"From what I can tell, the Carvana shipping charge of $1,000 is equal to or cheaper than dealer charges. I hate having to comb through dealer contracts and looking for junk fees. The only issue with Carvana is they don't always sell under blue book value. But when they do, it's totally worth it."

Other Users on Reddit, 

Carvana buyers express a mix of positive and negative experiences, with some praising the convenience and transparent process, while others caution about potential issues with delivery, customer service, and vehicle condition. 

Recommendations and Advice:

• Thorough Research: Before buying from Carvana, users are advised to thoroughly research the vehicle's history, including Carfax reports and any potential issues. 
• Independent Inspection: Consider getting the vehicle inspected by a trusted mechanic shortly after delivery, especially if you have concerns about its condition. 
• Review the Details: Carefully review all details about the vehicle, including any imperfections, before purchasing. 
• Consider Refinancing: If you choose to finance with Carvana, consider refinancing with a bank or credit union for better interest rates. 
• Be Aware of the 7-Day Return Policy: Understand the limitations of the 7-day return policy and plan accordingly. 
• Take Pictures and Videos: Document the vehicle's condition upon delivery to help with any potential issues. 

Conclusion: 

Even though many buyers have had a good experience like this 2020 Chevrolet Silverado buyer, make sure you do your due diligence. And follow the recommended steps and advice listed in this report. 

How About You?

Have you had a positive or negative car or truck-buying experience with Carvana? If so, click the red Add New Comment link below and let us know. Your experience could help other potential buyers make an informed decision.

Check out my Chevrolet Silverado story: My 2020 Chevy Silverado Torque Converter Was Replaced At 49K Miles Due To a Severe Shudder, Now, at 70K Miles, the Shudder Has Returned

I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news and providing expert analysis on Subaru, which you'll find here, ensuring that you, as a reader, are always well-informed and up-to-date. Follow me on my X SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.

Photo credit: Denis Flierl via TikTok