My Cybertruck Died in the Cold & Tesla Tech Staff Say, “They’ve Never Seen Anything Like This,” Now, My Case Has Been “Escalated to the Engineering Team,” but I got a Loaner Vehicle, so Thank You, Tesla!

Norm is a Cybertruck owner from Virginia and says the Tesla service team was baffled after examining his dead Cybertruck.

Unable to figure out the issue, Tesla has passed the case to the engineering team at the headquarters.

After four days, Norm still doesn’t know what went wrong. However, he says he’s grateful to Tesla because the company gave him a loaner vehicle until the engineers can figure out what’s wrong with his dead truck.

The partially frustrated Cybertruck owner shared his story on the Cybertruck Owners Club forum.

Here is what he wrote…

“I'm not sure if anyone has had this happen. Last Tuesday, when it was Cold (15 Degrees), I went to open the door but couldn't. The Cybertruck was dead.

A clear indicator that there was a serious problem was that I didn't see the screen sentry mode activate, and there was nothing.

After numerous attempts, no luck. I called Tesla, and they tried to access the vehicle remotely, but again no luck.”

Most people would be frustrated by a $100,000 dead Cybertruck whose doors cannot be opened; however, Norm says he’s impressed by how quickly Tesla was able to send a tow truck to his home.

Norm continues to write…

“I placed a service call (props to Tesla service; they arrived within an hour). The Cybertruck was not moveable. Literally, there was no power in the vehicle.

The tech was finally able to locate/remove a cover on the driver-side front bumper to access power cables and open the frunk.

After opening the frunk, he removed a service panel below the windshield, which allowed him to access the main power cables.

He connected jumper cables so we could power the vehicle enough to place the Cybertruck in tow mode. The tech had to leave the external power source connected as he loaded the Cybertruck onto the tow truck bed.”

So far, things are not looking good; however, Norm says his Cybertruck struggles are just beginning because the Tesla technicians could not figure out the issue with his dead Cybertruck.

The service staff said, “They’ve never seen anything like this,” and passed the puzzle on to Tesla’s engineering team, which is located at the headquarters.

Again, this would be frustrating for most people; however, Norm says he’s thankful because Tesla gave him a loaner vehicle until the company’s engineers figure out what’s wrong with his dead Cybertruck.

Norm continues to write…

“Day 2 Tesla update: I went to the service center and received a loaner (Thank you, Tesla!). The service staff team has never seen this problem before, so they escalated my case to engineering.

Day 4 Tesla update: There has been no meaningful Tesla service update. The Tesla app indicates a completion date of next Friday, which I hope is the case.

More to follow...”

This is definitely concerning, and for those wondering how Norm’s Cybertruck ended up in this situation, he gives all the details about his truck, including when he bought it, how much he has driven it, the specification, the state of charge when it died, and so on.

Norm writes…

“History; Cybertruck - Foundation Series, Delivery - June, Miles - 14K. Previously Cybertruck issues - None, Garaged - No, Charge - 80%, Ability to connect to an external power source - no.”

This is definitely not ideal; however, on the bright side, Norm was able to drive his Cybertruck at least 14,000 miles before it experienced a major issue.

Other Cybertruck owners have had to deal with major failures immediately after taking delivery. One Cybertruck owner even says his truck needed a high voltage battery pack replacement even before Tesla could officially deliver it to him.

Looking at the comments, fellow Cybertruck owners were interested to find out what kind of loaner vehicle Tesla gave Norm.

A fellow Cybertruck owner from Pennsylvania writes…

“Did they give you a Cybertruck loaner? There are so many in inventory they should start letting us have those, not old Model 3s or whatever.”

In response, Norm says he got a Tesla Model S loaner car.

Besides that, most Cybertruck owners understood Norm’s plight, and most tried to help out by sharing similar issues they had faced with their Cybertruck.

Pawel, a Cybertruck owner from Long Island, New York, writes…

“I had the same thing happen to me months ago. There's nothing you can do. It’s a faulty 48-volt battery. Good luck getting it on the tow truck, as you’ll need the power to put and maintain it in neutral.

It took me an hour to jump-start it with my Ram truck. I had to constantly connect both vehicles until the Cybertruck was on the tow truck.

This is probably the biggest Cybertruck failure. Let me know if you need to get inside. You can pop the frunk by pulling out the two tiny wires from the driver-side bumper. Jumpstart that to open the frunk.

Then, connect those jumper cables to the jumper inside the frunk, just under the windshield. You can find it by removing the plastic cover.

Once you jumpstart it and keep it powered on, you can now enter the vehicle. Make sure your key/phone is nearby.”

A fellow Cybertruck owner, Bob, also shares that he has gone through a similar situation.

Bob writes…

“The same exact thing happened to me: PCS (Power Conversion system) replacement, looks like a computer motherboard issue, last week, 1/11/25.

It took 11 days to get back.”

Overall, it looks like Cybertruck owners are starting to become experts in all issues with the truck. Please let me know what you think in the comments. Share your ideas by clicking the “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image: Screenshot from Techie Dani on X

For more information, check out: A Tesla Cybertruck Owner Forced Tesla to Buy Back His Defective Truck at 30 Cents/Mile. He Adds, “I Can Use the Money to Buy an Even More Expensive Cybertruck”

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.