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A brand new Cybertruck owner who goes by the username Canyoncarver says he is considering taking legal action against Tesla after his brand new truck immediately experienced issues and had to return to Tesla service.
Canyoncarver explains his Cybertruck has now spent more than a week back at Tesla, whereas he has only been able to drive it for a few minutes.
The frustrated Cybertruck owner shared his experience on the Cybertruck Owners Club forum under the title, “How long will it take Tesla to repair a brand new Cybertruck before seeking a legal remedy?”
Here is what he wrote…
“Immediately upon driving away with my new Cybertruck, I noticed a noise that required a service visit.
It has been in the shop for a week now.
What are my options? Just grin and bear it, even if it takes Tesla a week or longer to address it. Get a "brand new" vehicle back that potentially has other problems introduced by being partially disassembled in the shop for troubleshooting.
Every single Tesla I've purchased has had some kind of service issue that required immediate repair, but this one takes the cake.”
It’s certainly frustrating to have a brand-new vehicle go straight into service. Forum members rightfully advised Canyoncarver to try and use his state’s lemon law to force Tesla to give him a refund.
At this point, the Cybertruck owner clearly no longer wants the vehicle; however, he says his state’s lemon law is weak.
In response to a person who suggested using lemon law provisions, Canyoncarver writes…
“I think that having a brand new vehicle disassembled and being unavailable to drive for approaching a week (and likely over a week before repair) potentially exceeds what would be considered normal and certainly is a lot more inconvenient than a nail in a tire.
However, lemon law usually has very tight constraints that give dealers and manufacturers tremendous wiggle room... I believe in most states, they have to fail at repairing the same problem on three separate occasions.
Unfortunately, my state does not have a cooling-off period for auto purchases or I would have told Tesla to simply take the vehicle back. It was immediately apparent when leaving the delivery center that there was an issue... an issue that they ignored in order to deliver the product to an unsuspecting customer (and, in this case, a shareholder).
It has very much soured me on the Tesla brand. Not sure I can handle another one of these experiences.”
As a person invested in the company, Canyoncarver is as pro-Tesla as they come; however, it appears that the EV maker is having trouble satisfying even the most ardent of supporters.
Having said that, looking at the comments, some fellow Cybertruck owners still appear to be taking Tesla’s side. One Cybertruck owner suggested that the whole issue is not that big of a deal and that Canyoncarver should relax if Tesla gave him a loaner until his brand-new Cybertruck is fixed.
In response, Canyoncarvor writes…
“I did not have a loaner until I raised several complaints with them about it after I had been without a car for days.
They disassembled a good portion of the front of the vehicle, trying to find the noise, and now believe they have diagnosed it as something in the powertrain.
After other experiences with Tesla techs disassembling and reassembling my cars and introducing new problems in the process (new squeaks, incorrectly fitting parts, etc) I am very dubious of what the final outcome is going to be.
So, no, I don't think I will be relaxing.”
Clearly, Canyoncarver is frustrated, but other Cybertruck owners say that all vehicles have issues. Vin from Princeton, New Jersey, lists all automakers who ship defective products and suggests that Canyoncarver maybe should ride a bicycle if he doesn’t want to experience any vehicle-related problems.
Vin writes…
"Well, don't ever buy a Land Rover, or Mercedes, or Porsche (except a 911), or Audi, or Toyota (wheels fall off), or GM, or Ford, or Volkswagen… How's the bicycle holding up?"
According to Vin, if you don’t want to deal with the Cybertruck’s problems, the only option is to ride a bicycle. That’s certainly an interesting perspective to take.
Please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Lamar MK YouTube channel
For more information, check out: Tesla Cancled My Cybertruck Delivery Hours Before Pickup Because I Sold a Foundation Series Cybertruck Outside Tesla’s Permission Back in April
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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