Owners of 2014 Chevrolet Silverados want the FTC to force a recall for their air conditioning problems

I too am one of the hundreds of people waiting on a condenser for my 2015 Chevy Tahoe. I can't believe I'm make payments on a vehicle that has been sitting on the lot in the 115+ Arizona weather. I had to pay for it to be towed being that when the condenser and compressor went bad the freon was so hot it burned out the surrounding belts. It is unbelievable that a problem of this magnitude nation wide is being covered up. My Tahoe has been parked at the dealer for 6 weeks and today my service advisor told me there are 19 vehicles ahead of mine. Calling GM was useless and no answer or ETA from the dealer. I'm considering on contacting a Lemon Law Attorney. Something must be done!

I called the FTC at the number you listed. It was very easy. Took 5 minutes. They also referred me to the Michigan consumer protection agency wherr their corporate office is. That number is 877-765-8388. I don't want to buy a Ford but I was a year out from a new truck anyway and won't buy another Chevy if this is their idea of customer service. A month in 100 degree weather in a new 50k truck...ridiculous. Already had a Tahoe with the same issue and traded that in for a Ford explorer sport.

Spoke with GM, still no ETA on condenser. Also, said that there is now an open recall on the steering assist. Said, steering RECALL not a hazard, since when isn't having steering NOT a HAZARD. When they figure out how to fix it they will let us know, I have a 2014 Silverado LT.

I have a 2015 Suburban and have been waiting for over two months for mine :~(

This problem is also true for the Cadillac Escalade as well. I'm on week 8 of waiting for this part! GM and Cadillac are doing nothing. It's shocking.

I have a 2014 Chevy Silverado LT. AC went out end of April. After recharging and leaking out again, took it in for service and paid to have the diagnosis of faulty compressor. Took it to Chevy dealer who made us pay again for another diagnostic service to be told the same thing. Part has been on order since June 5th. Still no part, still no AC. Only answers from many calls to customer care is that the condenser is on national back order.

I had the same problem with the same truck and year. Called GM and harassed the hell out of them for 2-3 weeks to pay for the repair since I was out of warranty. Eventually they agreed to pay for 90% of the repair. Found a local dealer in Southern CA with a pipeline to getting the new condensers. Please report GM to the NHTSA and Michigan Consumer Protection Agency to force them to recall the condensers. SO many people having our same problem. I used a free app on my phone to record all the conversations with them. Their call center # in the Philippines is 866-790-5600. Request a live agent in America.

2015 Escalade platinum and the condenser went out. Been 2 months. Nothing yet. While the vehicle waits for a fix unfortunately the warranty clock keeps winding down. The waiting game is getting old. I've owned vehicles before and dumped them after a big issue. It's hard to dump something that doesn't have AC. Thanks GM. Always wanted an escalade. Now I regret not buying a rover. At least I know I'll have issues.

I have been waiting 9 weeks and counting for a condenser on my 2015 Tahoe. I believe it will be delivered as soon as daytime temps reach 60.

I'm still waiting for my 2015 Tahoe. I need a condenser and more being that in AZ 120° weather the Freon burned and melted the surrounding parts. So not only is there NO ETA (if I had a dollar for every time I've been told that) my Tahoe continues to sit at the dealer for now 11 weeks a 5 days. My Chevy dealer is more than willing to trade it in for me, but I'll never buy GM again. After sitting all this time unable to be driven I'll probably need new tires and a battery too. This is the first and last time I'll try to do good by buying American made. We should find a way to copy this entire forum to the Media, GM, FTC, BBB, and anyone else that's turning a blind eye.

I bought a 2017 Chevrolet Silverado about 5 weeks ago. The AC did not work from the moment I bought the truck. It has been sitting at the dealership for 4 weeks now waiting on an AC condenser. With no end in sight. I have talked to Chevrolet and GM, they both said they are aware of the situation. I asked if they would give me another vehicle of similar likeness but they said no. They said your vehicle will be fixed under warranty. I have never owned a Chevrolet. My father is a big Chevrolet guy. The company has terrible customer service. I have had a brand new truck that I can't even drive. My first payment is due in 7 days. Ridiculous

Well you could take the route of this being an EPA violation because Chevrolet now knows that this is an issue. They continue to use a part that is known to be faulty and causes the release of refrigerant into the environment. Get the EPA involved!!

2015 Silverado cracked condenser at 52k miles. Add me to the list. Fourth gm vehicle and will be my last.

Bought my 2014 Silverado while it was still under warranty with 22,000 miles. A/C condenser cracked at 58,000 miles. Cost of fixing it is $1300, no help from dealer. They said “it is out of their hands”. Guess I’ll be driving around in the Florida heat. Very poor customer service.

2014 Silverado, Same issues. Went out back in 2017 shortly after 63,000 miles and won't fix it. Will be upside down on loss if we trade without fixing. Currently, having it repaired out of pocket then we will never purchase a Chevy again. Entire unit burnt up and locked. $600 payments for garbage every month!

I have a 2014 Silverado, bought it late 2016 with 27k miles. Condenser went out with 41k about 2 weeks ago. The dealer wants $1,100 to fix and offered a 10% discount because GM won't pay a dime towards the fix of this known issue. The dealer indicated that GM actually extended the warranty on certain models but of course mine isn't one of them. GM's response was the vehicle has too many miles beyond the bumper to bumper warranty for them to provide any "Payment Assistance". I think the term payment assistance ticked me off the most... I don't need help paying for the repair I want GM to stand behind their product and do the right thing. There is no way that a vehicle with 40k miles should be having an issue with the condenser. GM will not be receiving any of my money in the future.

I have a 2011 GMC SLT crew cab. Same problem . Dealer acts like this is the only truck it has happened to. Mine went over 2 years ago. Not paying thousands to fix it when I see a lot of post about it in forums. Been with GM over 2t years. Maybe time to change.

Bought my 2014 Silverado new. AC went out at 30K miles, and again at 45K miles. Dealer says it will cost almost $900 to repair. This is my 5th, and last GM truck.

2014 Sierra SLT
1/2017 - AC cooling line and bracket broken & replaced
5/2018 - condenser leak and A/C blowing hot air. Just got a new condenser and it has what appears to be a foil, self-adhesive patch on the top right corner

Bought my 2014 Silverado Texas Edition in July of 2015 with 17K miles on it. No issues until December 17 when the A/C went out with 58k miles on it. I refuse to fix this out of pocket. Same run around from every dealer. $1100 to fix. Now I hear that GM is paying for Escalades, Yukons, Tahoes with these issues, but not the Silverado. WTF??

Bought my 2015 with 38k from Phoenix last fall. I love in bullhead so don't need ac In winter but in summer it hits 120. I notice ac not working first time u tried to use it in late February. I've paid to have it filled only to be empty next day and then told cracked compressor. I live on disability and first new vehicle I bought myself in over 10 years. Now I'm going to have to come up with over 1000 to fix truck. Ridiculous and no recalls when it's clearly a manufacture defect.

I have A 2014 Silverado. Dealt with the cracked line 2 Summers ago. Now today no a/c again. Checked out the condessor and sure enough it's leaking from the weld. It's a faulty component. Next truck will be a Dodge or a Ford.

Just bought a new 2018 Silverado 1500 and the A/C has never worked. Condenser on order for a month so far and they just advised they have 20 on back order. No ETA. Will probably be winter by the time I turn the A/C back on. Worst thing is, we traded in our 10 year old van due to A/C failure in its last days hoping to have A/C for the summer.

2014 Silverado...whole system replacement $2,400.00