Toyota Updates Its Huge Fuel Pump Recall - Here's The Fix For Your Vehicle

This is in line with our 15 years of experience with our Toyota dealer. They over estimate time in case they run into unforeseen problems and if they don’t have any problems the vehicle is done “early.” They would rather call you and say “hooray it is done early” than “sorry, we need to keep the vehicle for a few more hours”...

****UPDATE**** Got the 4Runner back at 5pm. Don't know how long they actually worked on it but they had it 8 1/2 hrs. No way this takes 8 hrs. They make a big deal about making an appt and it being more determinant versus drive-in. I expect better from Toyota in quality and reliability as well as service. At this point, they're no better than any other manufacturer but they are proud of their 4Runners and told me when I signed that they never give discounts on 4Runners because of the demand. The 2019 4Runner has only 10,000 miles on it in 2 years.

*UPDATE* After 3 weeks of driving. My truck finally runs like a truck. Before it only ran well with Chevron 89 or 91 gas. Now that gas prices has skyrocketed, it runs well on Costco gas now too. I've lost 2 to 3 mpg while driving heavy footed but when driving 65 on the highway I managed to average 25-26 mpg. I've averaged 28 mpg at one time. I've noticed after reading some of the comments, I am one of the few who is happy with the fuel pump replacement.

We just had the fuel pump recall performed on our 2019 Highlander . Cox Toyota in Burlington NC did the worked and asked that there be less than 1/4 tank of fuel in the vehicle when dropped off . I was a Certified Master Tech for more than 30 years so I understood the request for a low fuel level was justified . We left the vehicle with just under a 1/4 tank . We picked up the vehicle at the dealer after the repairs were completed and my wife said that the low fuel light is on . Sure enough they had removed what fuel was in the tank and put none back in . I usually keep a fuel can in my truck so I just put what was in it into her tank to get her home. Well this just happens to be happening when the fuel pipeline is shut down and no fuel is to be found at gas stations . After more than 35 years dealership experience I have never left a customer without fuel . I have managed shops and work as a tech in shops and have never left a customer without fuel after a fuel pump replacement, particularly if it was a warrant or recall replacement . This is a CSI index killer .Customer Satisfaction Indexing is a top priority at any dealership or repair center . Why in the hell would you leave you customer possibly stranded in your own parking lot and in front of the Service lane ??? I sure it didn't even bother them to see me pouring fuel into my wife's vehicle after they worked on it and took her fuel . When I worked at GM dealerships if a fuel pump recall was performed we had a special labor of code to add to the claim for fuel cost recovery. In other words the manufacturer would reimburse the dealer for fuel that needed to be replaced in the customer's vehicle . Evidently Toyota has no such op code or the dealer uses it but doesn't put the fuel in the customer's vehicle . Rant over . I will call the Service director as soon as they open today .

I have a 2019 camry 2.4 eng. ,changed fuel pump on recall with 18,000 miles fuel pump works, but it cut my millage 5-7 miles agal, also my power buttons (power on console) ,don't work,or light up like before fuel pump was replaced my org. worked ok power buttons wish i not taken it back ,i need it fixed right

2019 Highlander. Took for the recall and dropped off on a Monday morning, they called with it ready by 3pm same day. Got into vehicle it smelled like it was doused in gasoline. Completely toxic. Rolled down all windows and air on full blast. Called when I got a mile down the road and told customer service that I was terrified it was leaking, couldn’t breathe, eyes burning from fumes. He stated, “oh yeah that’s normal, smell will fade after 24-48 hours. We’ve got to remove the back seat to do the replacement.” Didn’t offer cabin filter replacement, interior ionization, or to bring back to check for leak same day. Took vehicle back Tuesday they did tests for leaks none found. Got back in vehicle Tuesday afternoon, less awful smell but still completely toxic, burning nose, eyes. Everything rolled down aired out in garage. All week long we’ve left in in garage aired out. We thought the dealership spilled gas but we’ve decided we’ve got to call and request new cabin filters and ionization. They’ve ruined my new car smell. Completely disgusted not only that they’d say, oh yeah that’s normal as well as the ionization or cabin filter replacement isn’t in their script after this recall. In hindsight, I should have never driven off the lot with that intense gasoline smell and I should have demanded the representative come sit in the car when he said oh that’s normal and I should have immediately replaced the cabin air filters and ionization. Claim is still open. The smell is slowly fading but why, why should we even have to endure a gasoline drenched smell of a car when we paid 45k for it, smelled new going in and smells like gas when you leave the dealership. Definitely need a better process for the customer upon pickup. It’s toxic. Do not leave with the smell. Do not let them close out the claim. Im actually pretty nervous to drive it because do I have a faint leak they didn’t catch or do I just have a smell that will eventually fade? Planning to take back to dealership and have the cabin filters replaced and ionization performed. Praying for resolution and my new car smell to return.

2019 Highlander. Took for the recall and dropped off on a Monday morning, they called with it ready by 3pm same day. Got into vehicle it smelled like it was doused in gasoline. Completely toxic. Rolled down all windows and air on full blast. Called when I got a mile down the road and told customer service that I was terrified it was leaking, couldn’t breathe, eyes burning from fumes. He stated, “oh yeah that’s normal, smell will fade after 24-48 hours. We’ve got to remove the back seat to do the replacement.” Didn’t offer cabin filter replacement, interior ionization, or to bring back to check for leak same day. Took vehicle back Tuesday they did tests for leaks none found. Got back in vehicle Tuesday afternoon, less awful smell but still completely toxic, burning nose, eyes. Everything rolled down aired out in garage. All week long we’ve left in in garage aired out. We thought the dealership spilled gas but we’ve decided we’ve got to call and request new cabin filters and ionization. They’ve ruined my new car smell. Completely disgusted not only that they’d say, oh yeah that’s normal as well as the ionization or cabin filter replacement isn’t in their script after this recall. In hindsight, I should have never driven off the lot with that intense gasoline smell and I should have demanded the representative come sit in the car when he said oh that’s normal and I should have immediately replaced the cabin air filters and ionization. Claim is still open. The smell is slowly fading but why, why should we even have to endure a gasoline drenched smell of a car when we paid 45k for it, smelled new going in and smells like gas when you leave the dealership. Definitely need a better process for the customer upon pickup. It’s toxic. Do not leave with the smell. Do not let them close out the claim. Im actually pretty nervous to drive it because do I have a faint leak they didn’t catch or do I just have a smell that will eventually fade? Planning to take back to dealership and have the cabin filters replaced and ionization performed. Praying for resolution and my new car smell to return.

I have a 2019 camry xse 18000 miles had fuel pump replaced cut my gas millage 5 to 7 miles per ga. , also my power buttons on console doesn't light up or show normal on dash with the recall fuel pump replaced ?