New Subaru Starlink Lawsuit Update And What You Need To Know Now

I have a 2019 Subaru WRX (Gray Series). Starting at the end of summer 2023, little splotches appeared behind the screen. Then they slowly grew. The unit at first would work fine when you first started the car, then after a while the touchscreen would not be responsive in certain zones. Then it would have phantom button pushes and call someone or try texting someone randomly. It now is randomly changing functions constantly and seems to be almost completely inoperable. I just filed a complaint with Subaru and am starting the process to try to get them to replace it.

I purchased a 2024 Crosstrek with the understanding it had a functioning Starlink system. That system failed at 2,000 original miles. The car has been in and out of the dealer's repair shop and it cannot be fixed. So the local dealer offered me $11,000 less than I paid to buy back the defective vehicle! 5/15/2024

I have a 2018 Subaru outback and the screen infotainment center whatever you want to call it has a bunch of bubbles under the screen and it causes the radio to change randomly, maps are messed up and it will even make random calls while I am driving. Just started doing it a week ago. Buttons on screan don’t work it’s got a mind of its own! Is Subaru covering the cost to fix this?

I leased my 2019 Legacy in 2018, I purchased it, after the lease ended.It has only 19,000 miles on it. We don't use the radio a lot because it distracts my husband. That being said, a few months ago the Starlink radio started acting like there was a "ghost" in the machine. Would randomly switch channels. Turn itself on. Made weird beeping noises. of course my warranty was expired and the service department told me to contact Subaru Got nowhere with that. I have to leave the radio turned off, all the time.

My 2020 Outback has been having the blackout issues. Dealership did a software update a couple years ago that seemed to fix it for awhile or long enough for warranty to expire. Last few days it blacks out several times within an hour commute and now won't pair with my phone. So frustrated and concerned about safety since so many features depend on the software.

‘22 Outback
Head unit comes and goes without rhyme or reason
Dealership says big Subaru is aware, will NOT replace, just keep coming in for “updates” for free UNTIL YOUR WARRANTY IS OUTDATED!!!
Is there justice for NEW car customers?

2019 Subaru Outback
having the same issue, The starlink has bubbled screen, Doesn't respond, switches itself on and off, won't connect to the phone, If it does it'll disconnect and the reconnect, Icons dance across the screen.....
we have 120,000 miles on the Car and Subaru are only offering $800 towards the repair cost, because we are over the 100,000 miles....
even the local dealer said if we were under 100,000 mile they would just do it!!!!

2019 Outback has all of a sudden started locking up. It’s intermittent but often. Had the dealer do software update. It froze on the way home! Happens when phone is connected by cable and using car play. And also when I’m not connected at all. Dealer is doing free diagnostic check tomorrow.

I have a 2019 Outback Touring. There are several pea sized blemishes Behind the front screen that have increased in number. Those seem to be responsible for several faults including the unit making random phone calls, switching back and forth between functions and screens, causing settings to change etc. You can see the screens switching and functions being accessed without any touch to the screen or buttons. Most of the time there is no ability to control the functions by physical touch and the unit is completely non usable.

My screen does not work and I am past the 3 year warranty. How do other people join this class action lawsuit or is there also one in the state of WV. It is horrible not being able to use my screen.

I have recently done the Starlink update on my 2020 Subaru Outback and the infotainment is not working ever since, and since all the convenience(ac, audio, etc) and safety(Lane assist, cruise, braking, Rear collision etc.) are controlled via infotainment, my car is basically not in a drivable condition.

Subaru's response to this is "At some point in time, every autombile will encounter a condition which require minor and sometime major repair" and they can not be of any assistance.

My 2019 Subaru Outback radio has bubbles under the screen and is acting crazy……should be a recall!!!!

I own a 2019 Subaruoutbck 2.5L. I replaced a car battery in Feb 2024. That battery died just 7 months later in Sept 2024. Did some online research and found all these threads about StarLink and Infotainment panel. Since summer the infotainment system has glitched. At first was odd, started mildly, sometimes only sound was affected. Now it glitches everyday: radio sound is gone, constant scanning of stations, randomly dials phone numbers, changes menu display. I worry about safety. If I'm relying on GPS to travel, the system is useless to me or anyone else driving. Other internet threads are full of similar stories : unresponsive radios, glitching, condensation bubbles appearing. It's not just the Starlink DCM. It has to be the the whole panel and infotainment system. Subaru needs to to own this problem and fix it for all Subaru owners.

My 2018 Subaru legacy has a defective touch screen. It has been replaced once for same thing when it was still under warranty. The dealership told me I was outside of the warranty now and would have to pay $1400 to replace it. It is “delamination”. What a headache! This will be the 2nd time this has been replaced for same reason!

We own a 2019 Subaru Outback. About six months ago the radio started with “ghost touch”. It is very distracting and we are unable to listen to the radio. The blue tooth for my phone also doesn’t work. The top half of our touch screen has spots of condensation underneath that we can’t get rid of. We contacted subaru and they acted like they were unaware of the problem. We are interested in joining a class action suit if possible. Thank you, Rebecca Pahlman 724-594-6641

In Jan. 2019 I purchased a new Outback equipped with the Starlink system. I put approximately 5000 miles a year on it and never had a problem until this year. I can no longer program the map, my radio is constantly in a scan mode and won't hold any station. At times it will scan into other modes such as maintenance scheduling program. A few times the backup camera didn't work. At times it will just completely freeze up and do nothing. I refuse to pay what the dealer wants to replace it. I've been driving Subaru's since the 90's and nothing else. This will be my last one unless Subaru does the right thing and replaces the defective system.

I’ve actually been in two wrecks since I bought my 2019 Subaru Outback . One wreck in particular, my mother was in the vehicle with me. I wasn’t able to repair the vehicle and I drive it around wrecked. My insurance is incredibly high now. I bought this car as a single mom going through a high conflict custody case. This has been really hard and I can’t afford to fix it. Email me please.