Tesla Told Me to Stop Complaining About My Cybertruck Door; It Flung Open On the Highway Next to My 1-Year-Old Daughter

An Oakland, California, Cybertruck owner (Viral) who goes by the username Vrl1467 on the Cybertruck Owners Club forum says that his Cybertruck doors failed on the highway, exposing his 1-year-old daughter to danger.

Even more upsettingly, Viral says he brought up the issue with his Cybertruck doors during a previous Tesla service visit; however, Tesla turned him back, claiming it was just a cosmetic issue and that he should stop complaining.

Here is how the Cybertruck owner explained what happened in his own words…

“Our Cybertruck doors never closed completely, leaving an exposed crack. An engineer at Tesla said this was a cosmetic issue and to stop complaining. Last night, while on the onramp to a freeway, the door swung open out of the blue, sending the door flying wide open. My 1-year-old daughter was in the car seat right next to it, and luckily, she wasn't injured. If that door hit anything, this could have caused major damage, injury, or fatality.”

You can imagine how scary it is to see your door fling open on the highway. I don’t think Viral was exaggerating when he said this could’ve caused major damage or injury.

The situation is especially harrowing because the failed door was directly next to where his 1-year-old daughter was sitting. We’re happy to hear his daughter was not harmed in any way.

Continuing his post, Viral writes, “And what's worse? The latch on my driver's side door is ALSO failing, meaning this is a systemic issue, not an isolated one.”

Below his post, Viral shared several pictures of his Cybertruck, showing the door latches at varying degrees of failure.

One latch has completely detached from the stainless steel exoskeleton and hangs downward, held on by a single screw.

In another picture, you can see a second latch that has not yet completely detached. However, it is visibly loose and will most likely fail in time.

Properly screwed door latch is one of the easiest things to get right when it comes to complicated pieces of machinery such as electric vehicles.

It stands to reason that if Tesla can design and mass-produce the Cybertruck’s battery pack, the EV maker isn't out of its depth regarding properly bolted-on door latches.

However, by making these easy mistakes, Tesla leaves itself open to criticism. In Viral’s case, no one was hurt; however, you can see how easily this issue could’ve caused a crash.

What’s more appalling here is that Viral had raised the issue with Tesla Service technicians and was turned down without proper assessment.

A lot of people give Tesla a pass for production quality issues, including uneven panel gaps, paint blemishes, and so on. We understand this sentiment since in most cases Tesla has the technological fundamentals right.

However, big or small, if owners have to take their brand-new Tesla to the Service center often, it leaves a bad taste in their mouth and will ultimately hurt the EV maker.

Let me know your thoughts in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image: Screenshot from MKBHD’s YouTube video

For more information, check out: Tesla Reveals It’s Working On “General Remedy” For Cybertruck Water Leak Issue

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.