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I Looked At the 2025 Subaru Crosstrek and Walked Away Because of the Touchscreen, I’m Test-Driving a Car, Not A Laptop

Should you buy a 2025 Subaru Crosstrek? Liz, who recently took a test drive in the new Crosstrek, was impressed with the car but was disappointed in the interior. See what she says about the new high-tech touchscreen and why she walked away. 

The 2025 Subaru Crosstrek is a great small SUV, but it's not for everyone. 

Liz (@fitnessadventureswithliz) is trading in her high-mileage Toyota Corolla and looking for a new SUV. She wants a reliable vehicle that she can take her dog Rosie on camping trips and will carry all the cargo and camping gear they take with them.  

In her TikTok video she says,  

"I'm trading in my 2009 Toyota Corolla that has 268,000 miles because it won't last another six months. I checked out the Toyota Corolla Cross first and liked it. Now it's Subaru day, and I'm test-driving the 2025 Subaru Crosstrek."

Before I share Liz's story, imagine living in Canada, where it's cold and snowy, and having a four-wheel-drive vehicle is not a luxury; it's a necessity. You love to take road trips during the summer and go camping with your bulldog, Rosie. 

You have a reliable 2009 Toyota Corolla with high miles and are now looking for an SUV. Your friends have told you about the Subaru Crosstrek and that you should check it out. It sounds like the perfect small SUV that fits your active lifestyle. 

The next-generation Crosstrek is high on your shopping list. 

If you've read my Subaru reports, you know that the Subaru Crosstrek is the ideal subcompact SUV to take off-pavement for hiking, mountain biking, snowboarding in the winter, and camping trips in the summer. 

Liz lives in Canada making the Crosstrek an ideal winter vehicle with its Symmetrical all-wheel-drive for driving in the snow and ice. So, it's no surprise that Subaru Crosstrek is high on her shopping list. However, the test drive did not go as expected. Here is Liz's revealing story.

She says,

"I really liked how the Subaru Crosstrek drove on my test drive, but the only thing I didn't like, and don't come at me because it's a personal preference, I don't like the size of the touchscreen."

"I am test-driving a car, not a laptop."

"I know I haven't bought a new car in fifteen years, and a lot of the technology has changed in vehicles. However, the big screen was too distracting for me. I couldn't do it. Besides that, I love the Crosstrek, which was nice to drive."  

"I also took out the Subaru Outback, and they are both amazing cars. Hands down, they are one of the most amazing test drives I've had so far. The sales guy was terrific, but I was honest with him and told him I didn't like the touchscreen." 

What Are Others Saying About the Subaru Crosstrek?

Reddit users are talking about the large 11.6-inch Crosstrek touchscreen.  

Ichiban-Noodles says, "It's "mildly annoying" is the best way to describe it. Honestly, it's not that bad, and you get used to it fairly quickly. It's not lightning-fast, but it still works fine. Mine hasn't had any issues yet after 3 months of ownership."

Chiaseedmess - It's the same big screen Subaru uses in all its other refreshed models. It works fine. Not fast, but it does the job. The controls are odd, and it's annoying overall. I hate the trend of iPad controls in cars, as do most people, but overall it won't cause any real problems.

The 11.6-inch touchscreen in the new Subaru Crosstrek can be distracting while driving due to its size, laggy response, and the need to take eyes off the road to make adjustments, but some find it functional and prefer it over physical buttons. 

Here's a more detailed look at the pros and cons:

Potential Distractions:

  • Large Screen: The large screen can be visually distracting, drawing the driver's attention away from the road. 
  • Laggy Response: Some users report that the touchscreen is slow and unresponsive, making it difficult to make quick adjustments while driving. 
  • The Need to Take Eyes Off the Road: Adjusting settings, especially those that aren't voice-activated, can require drivers to take their eyes off the road, potentially leading to accidents. 
  • Visual Clutter: Some find the screen visually busy with too much information, making it harder to find what they need quickly. 
  • Touchscreen Controls: Some drivers prefer physical buttons for climate control, volume, and other functions, as they are easier to use without taking their eyes off the road. 

Potential Benefits:

  • Convenience: The touchscreen allows access to navigation, media, and vehicle settings from one central hub. 
  • Hands-Free Calling and Voice Command: These features can help minimize distractions and keep your focus on the road. 
  • Smartphone Integration: Seamless integration with Apple CarPlay and Android Auto allows access to contacts, messages, and apps. 
  • Navigation: Real-time navigation and traffic updates can help drivers reach their destinations efficiently. 
  • Over-the-Air Updates: Touchscreens allow car companies to offer over-the-air (OTA) software updates that can install new features and fix system issues. 
  • Some users find the portrait layout easier to navigate than a landscape layout.

Overall: The next-generation 2025 Subaru Crosstrek touchscreen is a mixed bag. While it offers convenience and connectivity, it can also be a source of distraction, especially for those who prefer physical buttons. 

Conclusion: 

The 2025 Subaru Crosstrek is a great small SUV for those with active lifestyles. If you live in a cold climate, its all-wheel-drive system is the best. However, it's not for everyone. Some small buyers say the 11.6-inch touchscreen display is too big for the Crosstrek's compact interior.   

Liz concludes, "It's just me being me. I'm not afraid to walk away if I don't like a vehicle."

How About You?

Do you own a new-generation Subaru Crosstrek? We want to hear about your experience with the touchscreen technology. Click the red 'Add New Comment' link below and share your thoughts. Your insights could be invaluable to potential buyers.

Check out my Subaru Crosstrek story: The National Park Service Told Me I Had to Get My New Subaru Crosstrek Off Their Trail

I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news and providing expert analysis on Subaru, which you'll find here, ensuring that you, as a reader, are always well-informed and up-to-date. Follow me on my X SubaruReportAll Subaru, WRXSTI, @DenisFlierlFacebook, and Instagram.

Photo credit: Denis Flierl via Liz

Comments

Tori Shumate (not verified)    April 4, 2025 - 12:58PM

We bought a 2020 subaru outback at for the towing capacity. Like the performance and agree that the screen is an issue. It is a distraction. I tell the sales & service folks this every time I go o the dealer. Also the nav system is tom tom and terrible. I thought this went away a long time ago. We have a 2014 outback and the nav system is much better. Not sure what that system is. On the 2914 We like the view of street names as we are approaching an intersection. We like the highway exit and lane identification on the screen

Ken Roper (not verified)    April 4, 2025 - 3:23PM

I’m not a fan of the big screens but not for the reasons most give — I’m wondering how much it will cost to replace when it eventually fails. All items electronic will fail at some point. Of course, as you look at comparable models of SUVs you will find that they, too, have adopted the huge screens, some extending across the width of the dash. I still prefer analog gauges and physical controls. That being said, we are driving our second Subaru Forester Touring and have had zero problems with either. The 25 Forester is a real pleasure to drive and I could tell immediately how they improved multiple features of the SUV. It is quieter, very responsive steering, has heated and cooled seats, has a kick to open hatch (we have the Touring model). Will I buy another? Probably. But I am also eyeing the Mazda as a second vehicle to replace my 11-year old VW Jetta. I like the fact that the Mazda models I am interest in have traditional automatic transmissions.

Wendy (not verified)    April 4, 2025 - 5:09PM

Hi. I own a 2024 Outback, it has the same touchscreen. Yes, I HATE THE TOUCHSCREEN. I think it is ridiculous and would have much preferred buttons, but this is the new way. Love my Outback Limited but i would happily do without the computer look.

Karen Williams (not verified)    April 4, 2025 - 6:59PM

I just purchased My 2025 Subaru CrossTrek Limited Edition for Christmas. I am
In love and especially with the touchscreen!!! I think it is well set up and
everything so user friendly. It has it all and then some. I love that it is so large. It was one of the main reasons I fell in love with the car .?There isn’t any problem using it whatsoever and I am 73 years old. Thank You Subaru for the happiness you have given me !!! I live my Suvie Girl !

Skeezix (not verified)    April 5, 2025 - 5:45AM

We got a Forester just in time to avoid the knobless upgrade of the new version. The big screens are too much. If they don't revert, our next purchase will break our string of 8 consecutive Subarus.

Jena (not verified)    April 5, 2025 - 12:46PM

Just bought a 2025 Legacy Touring XT, first brand new car ever, the touchscreen concern I have is when it goes out, you don't even have climate controls. Otherwise, the use while driving is fine. I do spend a minute getting ready to drive as opposed to hopping in the car and doing it while I drive. Once I'm used to it, it'll be rote, like anything else. Just like getting a new cell phone. The car itself is great!

Debbie (not verified)    April 5, 2025 - 6:01PM

I have a 2024 Subaru Crosstrek Wilderness. I absolutely love it! I quickly got used to the large screen and most of the actions you may need can be done on the manual buttons. The Subaru dealer and website are very helpful in understanding anything you may need help with.

PC Johnson (not verified)    April 5, 2025 - 8:22PM

I bought a Subaru Forester last year. It is my first Subaru and I’m still getting use to it. For the most part I’m enjoying it. However, I am extremely disappointed and frustrated with the on board Navigation system that I paid for. It is very unreliable and not at all efficient. Directions are given in distances (meters) and right/left east/west locations to next turns etc vs street names, routes # , exit numbers. Information is provided in small inset screens forcing you to take eyes off of the road to get complete directions. The system is confusing, slow and distracting. The same overall concerns with the Cross Trek screen that have been mentioned.
I’ve discussed the problems with my dealer. They acknowledge my concerns and indicate they have had other complaints. The only solution offered is to use Android Auto or Apple Play . Not a satisfactory solution when Subaru charges extra for the Navigation system. The Subaru Nav system is TomTom based. A Garmin base would be better in my opinion.

Norman (not verified)    April 6, 2025 - 10:23AM

I have a 2021 Crosstrek sport. I will not trade it in for a newer version because of the touchscreen. My Crosstrek is perfect with easy to use HVAC controls. The only touchscreen is for the radio/ apple CarPlay. It’s the perfect blend of touchscreen and physical buttons.

Notatiktokr1701 (not verified)    April 6, 2025 - 11:40AM

Adapt or Die! Been following Denis' blogs and Videos even before we bought our '23 Ascent and if those who refuse to embrace the Latest and Greatest will have to buy Used since Subaru as well as all the other Automakers must provide this New Technology to Survive in this ever changing Market! I'm old (60+) but love our Ascent with the Big Screen that is nicely integrated into the Dash, not Obnoxiously plastered in the middle like Teslas, Ford Mach e and the like. Yes, it worries me of possible Issues in the future (purchased Extended Warranty to sleep @ Night) but it is so much more Advanced than our Sister's 2019 Toyota Highlander that she's looking to Upgrade...preferably before the Tariffs!

Adylen Pistocco (not verified)    April 6, 2025 - 3:20PM

how is the Crosstrek considered an SUV, It's literally a lifted Impreza with cladding based on the same chassis.

K (not verified)    April 6, 2025 - 4:20PM

I purchased the 2025 forrester wilderness. As it has a little smaller display and real knobs. I don't like the larger displays on many new cars. I find them annoying in the dark, especially triggering to astigmatism making it harder to adjust at night. So far I like it, still learning all the controls as this is my first subaru.

Mr. Falcon (not verified)    April 6, 2025 - 10:10PM

I mean to each their own ,but I love the big screen its perfect for GPS. I drive a 24 wrx, 38 yr old man 2 kids wife 👌🏽. It actually keeps my attention on the road I just glance down and see where I'm going.

JD (not verified)    April 8, 2025 - 4:27AM

Like it or not. Every car is a lap top today. Wether it's in your face or hidden somewhere else. You can't hide from the complex operation going on.

JC (not verified)    April 8, 2025 - 11:30AM

I like how Subaru has integrated the screen flush into the dash. It is not tacky looking compared to other dashboards that seem to have a tablet glued on as design afterthought. Who wants an ugly tablet jutting out of the car like that?

Maria Garstecki (not verified)    April 8, 2025 - 10:36PM

I got crosstrek last year and I agree that screen is big, but...I use to and I'm proud of my forth Subaru

Tony (not verified)    April 9, 2025 - 1:57AM

Who told you that your Toyota Corolla is on it's last legs? Toyota engines last for years. I've heard one report that the Toyota 2.2L engine lasts for up to around 600,000 km. Now that happy had done good research in funding that out. Now that's only one engine. My 2.2 C is 24 years old. Fair enough, I've only done 130,000 km, but I have great respect for Toyota and expect your Corolla should give you at least 400,000 km. It was a very popular vehicle.
As for Subaru, try out the Forrester. AWD. As for the computer screens, you'll get used to it in a week, and with set and forget, you will only ever fiddle with it if you so choose. It has a great engine too. The slightly bigger Overlander may also come with a turbo for extra grunt at about the same cost as a Forrester, even a good low milage second hand vehicle. You and your dog could easily get the back seats taken out, a plywood floor dropped in, and set it up as a little camper van. Plenty folk have done this, easily.
Subaru or Toyota Rav4, equally good runabouts. Cheers.

Joe Kaspar (not verified)    April 10, 2025 - 3:49AM

I bought my 2025 Subaru Forester on 11/30/24. It has a 11.6 inch Touchscreen. I love mine, with heated front seats, heated side mirror, I got the Premium Model.It has 6 feet of cargo space with the seats down, large Sunroof, and rear door auto open. 150 thousand miles warranty on Motor, power train, and axle, from Schaller Subaru of Berlin, Connecticut.

Phil (not verified)    April 10, 2025 - 12:31PM

I own a 2003 Forester, 2017 Impreza, and 2023 Crosstrek, all bought new, all manual transmission. Drove a loaded Outback rental, 2024, 800 miles in N. Calif., SF to Redding, E along Trinity River, then back to Bay Area and around. Drove ok, except for the "nanny" control trying to keep me in the center of the lane instead of the "correct" line for corners. The touch screen was extremely annoying, size and distracting. I now won't buy another Subaru.
One more point. I use a stand-alone Garmin GPS, with side-loaded maps. I found out that without a cell signal (AZ desert, OR nat forest), the cellphone or internal map stops giving directions. You can see the map and your position, but the system couldn't tell you which direction to turn at forks or intersections. YOU have to zoom out and figure it out yourself. Obviously, traffic reports are not needed out there.

Deana (not verified)    April 11, 2025 - 3:30PM

I own a 21 subaru outback. I dislike the distraction the large screen causes. Having assisted steering & eyesight does not mean the distraction can be longer. It could potentially cause mistrust in a feature other vehicles don't have. The AI help by verbal commands is helpful but in a vehicle less is more, when it comes to safety. I personally appreciate minimal buttons and dials. It's too easy these days to make irreparable mistakes. Sometimes removing the distraction can help save lives, making Subaru even more safe than ever.

Deana (not verified)    April 11, 2025 - 3:34PM

I own a 21 subaru outback. I dislike the distraction the large screen causes. Having assisted steering & eyesight does not mean the distraction can be longer. It could potentially cause mistrust in a feature other vehicles don't have. The AI help by verbal commands is helpful but in a vehicle less is more, when it comes to safety. I personally appreciate minimal buttons and dials. It's too easy these days to make irreparable mistakes. Sometimes removing the distraction can help save lives, making Subaru even more safe than ever.

Sami (not verified)    April 11, 2025 - 6:13PM

Each to their own I say. I've owned a crosstrek for a year, and i like it very much. Would I prefer some more physical controls for climate? Eh maybe, but humans are adaptable. If you can get the S trim with Harmon Kardon sound system, i think the package is solid value.

Connie (not verified)    April 11, 2025 - 7:34PM

Just bought a 2025 Crosstrek and I love the big screen I’ve been researching this suv for months so I was already familiar with it Basically I love it

Tim (not verified)    April 12, 2025 - 3:58PM

I think it's crazy to pass on a car you said was great based on the touch screen size. To each there own but you're missing an opportunity to own a great small SUV.