There's A New Subaru Starlink Lawsuit And What You Need To Know Now

I've had problems with my 2019 Outback Infoentertainment system for years. Apple Carplay doesn't always connect. The WAZE app has disappeared. The radio comes on by itself.
Sometimes, when I use the Apple Carplay navigation, the radio won't work. If I turn off the navigation, I can turn on the radio, but can't go back to the navigation. Sometimes, if the radio does work, it changes to a different frequency. Sometimes the radio comes on by itself. I go to my dealer regularly for scheduled service, but don't get any answers. Just got a letter concerning the DCM. I've also had some battery issues. When I called the dealer, I asked if a defective DCM could affect the functioning of the Infoentertainment system. He said it could. I have an appointment next week. Curious to see what happens.

I just purchased a new 2024 Forrester and am experiencing problems with my multimedia system. I first noticed it yesterday (not even 1000 miles on the car). It randomly started calling unfamiliar phone numbers, not from my contact list. The locations were in NJ and NY. I live in NC. It also would say "canceling" whenever I asked it to tune a channel.

My 2019 Legacy just started to have this happen. Bringing it into a nearby dealership, but they said it was out of warranty for this. I'm 4 years 10 months and only 25k miles. Last lawsuit said 5 years were given. They clearly did not fix anything.

I'm gonna call Subaru of America but really want to join the lawsuit if possible. I'm assuming they won't fix it, and even if they do, give me a new defective unit.

My 2021 Legacy Screen keeps rebooting and I can't control anything on the screen (A/C, Radio, Nav, Safety Features, and everything else on the screen). Please help! My vehicle is out of warranty. My screen was acting up when I first got the vehicle, it would turn off and on or play the radio on full blast out of nowhere. I took it to a dealer about it and they ran a test on it and said nothing was wrong with it (while in warranty) and now it doesn't work at all with it being out of warranty. What a Scam!

2019 Subaru Crosstrek

My multimedia system has been having problems for months. It started out as just the display every so often resetting itself. It now resets itself over and over again to the point where it never fully turns on. The audio in my car has now stopped working. The backup camera still works 100% of the time, so I know it’s not an actual screen issue. It seems to happen whenever my car has been on, so after the engine gets hot. Subaru dealership did a software update and said if it doesn’t fix it that they’ll need to replace the entire thing.

I purchased 2024 Subaru Forester in January, 2024. It doesn’t even have 3,000 miles yet and the StarLink/EyeSight System is already starting to have problems. I’m really concerned now by what I’m reading in several places.

I have a 2019 Subaru Outback that has bubbles inside the touch screen. It started in 2022 or 2023 and has gotten worse.

I have a 2019 Subaru Outback That has been having random problems with the navigation system, X mode and eyesight not working properly or unresposive. The Navigations screen might freeze and/or flashing on and off.

My 2019 Subaru Outback Starlink multimedia system is annoying as heck and cannot be used due to the ghost touching. I am so frustrated and disappointed about this. It makes it very hard to drive and extremely distracting. Not to mention that I cannot even use the radio or car play. Which was one of the features I required in a vehicle. I was going to hand down this vehicle to my new driving teenage daughter, but now I do not trust it to keep her safe. SHAME on you Subaru.

2019 Outback
Bubbles under the screen, constantly changing source, messes with settings and options, does not react to touch/unable to use the touch screen

2022 Impreza with recurring Starlink issues, only about 26,000 miles on it, but nearing 36-month warranty cutoff . Screen goes black, radio stations changing randomly, screen freezes, volume doesn't come on sometimes on a CD song until I forward to the next song, extremely loud static-ey sound from psgr side speaker one time (even though I never have volume up nearly that high). Have had it in twice and was given the software update "fix". Had no idea that it was such a prevalent problem for so many, for so long now. Have not seen any Imprezas listed yet, although my understanding is that they are essentially the same as the Crosstreks, just with lower body clearance. Just wanted to put it out there that at least one 2022 Impreza is having the same problems with Starlink, and it's not getting fixed with the software updates. Staff at the dealership are great at giving no indication that this is not the first time they are dealing with these issues, I'm sure....

In May I purchased a slightly used 2023 Subaru Outback Onyx edition, wanting to give Subaru another chance after the headaches I had with a well-used 2020 OB with head gaskets needing changed and extended warranty trying to balk, the thermo control value failure, and once again the extended warranty saying not covered and I fought with SOA and finally between dealer and SOA cost was covered. A few months later it was finally a recall item.
But now this dang head unit issue, and a new one at that, after Subaru lost the previous class action over the same thing!!
About a month after purchase I reported to the dealer about the "reboot" I experienced driving down the highway. They were supposed to have checked it at my local Wichita Subaru dealer when I took it in for an interior and exterior treatment. Turns out they forgot. I kept having bizarre things happening, from delayed responses to inputs, random "butt dials" with iPhone connected, etc.
I took the car in just two days ago and was told they'd look at it but that usually an update to firmware fixes all issues. Less than 24 hours later I was having issues again!!
I called the dealer at 5 pm on a Friday and talked to the service advisor, who is new to the dealership, and expressed my extreme frustration, and told him I would be doing research on this issue so I didn't want any BS nonsense and patronizing when he called me back tomorrow morning!!
Besides my Subaru tech giving problems, I've had a bizarre week of tech-generated problems, from canceled doctor appointments due to faulty tech, to bogus messages from another office portal saying I still needed to fill out the health history I already had. I called each to see what the heck, and they just apologized for the inconvenience, but when pressed they admit nothing will probably be fixed!! To even having a Domino's Pizza delivery kid show up at 12:30 am and wake me out of a sound sleep because the order said my address was the correct one!!!
Anyway, Subaru not being willing to truly fix their problems and then BSing their customers has me very angry tonight!!!

2019 Outback - I bought a used Outback last year. I have the bubbles and the touch screen goes crazy like someone is pushing buttons constantly, jumping around. How do I become part of the class action lawsuit? Any help appreciated. I guess I'll take it to dealer and see what they will do, if anything. Crazy that Subaru won't recall for this obvious blunder. I bet they love that supplier.... not!

I HAVE A 2018 SUBARU OUTBACK WITH NAVIGATION. MY SCREEN IS GOING HAYWIRE AND FLIPPING FROM SCREEN TO SCREEN , CHANGING CHANNELS, AND EVERYTHING BY ITSELF. WHEN IT DOES THIS NONE OF THE DISPLAY BUTTONS DO ANYTHING. WHEN I PUSH THEM. I GET NO RADIO, NO PHONE, NO ANYTHING. WE HAVE TRIED REBOOTING...STILL NOTHING. WHAT CAN WE DO?

My 2019 Subaru Outback 51k miles has the same problem with the screen glitching and becoming unresponsive. The quoted repair cost was $2100. I have a case with SOA but no response yet.

2019 subaru outback
bubbles under screen, ghost screen jumps around stations, won't respond to touch, then suddenly will start working again.. sometimes can only be controlled with the steering wheel controls. Also AM radio stations will no stay saved on the preset stations

My infotainment center on my 2018 Subaru outback has delaminated and touches itself so activating things that I did not ask for it too as well as not allowing me to select what I want on it am I included in the lawsuit? If so, how do I get it fixed Free of cost

Took my 2019 Outback in today. Bubbles in the screen and it constantly jumps around doing random stuff as if I’m pressing things. The technician I asked told me quote “we see this all the time and I tell people to go get an after market unit because they are cheaper and better quality”. He said it’s because of the heat, I live in Washington state… what heat? It gets hot here for a week during summer. Less than 50k miles. Call Dick Hannah Subaru in Vancouver Washington, I bet you can get someone there on the record admitting to this issue all the time. Happy to join the lawsuit and I plan to call Subaru and demand a replacement unit at the very least. They should replace it with a unit that isn’t defective.

My 2019 Outback is having touchscreen issues and can’t even use it due to glitching. Subaru replaced my battery for free after being stranded with dead battery more than once due to crappy components but won’t acknowledge my defectve starlink system saying I have to pay to replace it.
How to stay informed about the lawsuit?

Ive got a 2021 Forester and the infotainment system quit working. Completely black. Caused a parasitic pull on my battery so I had to unplug it. Its's 3 months outside of manufacture warranty and a replacement is going to come out of my wallet unfortunately. My trunk latch also had to be replaced because the actuator broke.

2019 Legacy starlink system no longer works due to bubbles that constantly change channel and settings.

I had battery failure the first year owning my 2023 Outback XT, battery was replaced, again the battery failed and after six weeks of downtime (I was given a loaner to drive) the OCM was replaced due to parasitic drain. Now the problem seems to be Data Control Module and it has not updated since May 14, 2024

I have a 2019 Outback and have the same problems with the starlink/radio. It just flashes randomly from one screen to another. Its hard to even get it to turn off, then it pops back on and a night it makes it hard to drive with the screen flashing everything at you, and my eye sight system also will shutdown in rain, sometimes it will shutdown when I turn on the windshield washers it is very dangerous and aggravating. The bad part is this is our first Subaru and we really like the car but reading other peoples issues with them I would hesitate to buy another one

Are there any updates on the lawsuit? My 2023 Forester’s Head Unit still doesn’t work correctly or consistently after multiple updates and resets at 3 different dealerships. Subaru of America won’t talk to me anymore after I refused their hush money offer. Which, by the way, wouldn’t have even covered the cost of a new head unit? I want to love my car, because it would be perfect if it worked. But now I’m afraid to drive it, unless I’m close to a dealership.

The head unit on my 2018 Subaru Outback has completely delaminated and is no longer operable. It calls random people and changes system settings on its own. The car just falls outside of the warranty window. Subaru of America doesn’t seem motivated at all to address the issue. They want me to go to the dealership and pay a diagnostic fee, but I feel they are fully responsible for these lemons. How can I join the class action?

For the last 3 months on my 2023 Subaru Outback the starlink entertainment system has been doing very strange things by itself. It will call phones in my history, sometimes several times in a row. It frequently will change from my home page to list of previous phone calls. It occasionally will change radio stations by itself. All updates are current on my phone and car. The phone calling is dangerous because I have to quickly hit end button and then hit home button and then radio to get back. My dealer has worked on this several times with no fix. I bought the car new in June of 2023. Help me if you can thank you!!

My name is Catherine Shadbolt. I live in PETERBOROUGH, ONTARIO, CANADA. MY INFOTAINMENT SYSTEM ON MY 2021 Subaru Forester is not working . Subaru dealer here and Subaru Canada refusing to warranty. My vehicle has less than 40,000 km. Am I eligible to join a class action lawsuit?
Subaru tells me the vehicle was 3 yrs old in March 2024.
Thanks

2019 Outback touchscreen is delaminating. Out of manufacture's warranty.

I own a 2019 Subaru Legacy Sport and am having the same radio (Starlink System) problems. I have reset the radio as suggested and made sure the software is up to date. This is a very concerning problem (safety issue) when you are driving and the unit resets by itself or goes totally blank while you are operating the vehicle. It even occurs while I am using Apple Car Play for part of my navigation during long trips. I would like to be included in the Class action lawsuit against Starlink.
Feel free to contact me if you have further questions

Thanks
Rob Edwards

I have a 2016 Legacy with Starlink problems - no map access, but the worst is a constant rat-a-tat noise that only stops when I keep my hand on the infotainment screen - not very safe driving. Screen immediately reverts to the App screen after selecting Home or Map

I contacted SOA and was told they would cover $500 on a $2,600 replacement. That's not an option for me.