Chuanrui Wu is a brand new Cybertruck owner from Ontario, Canada, and says his life was at risk when his truck’s A/C stopped working in the middle of the cold while he was driving on the highway.
Chuanrui was returning from a trip from Montreal back to Toronto when his Cybertruck heater failed. In this icy environment, the Cybertruck owner says he was forced to wear insulated clothes to keep himself from freezing.
Not only that but without the A/C working, Chuanrui was unable to defrost or defog his windshield, making his trip that much more perilous.
Chuanrui shared his predicament on the Cybertruck Canada Facebook group, and the story was later reposted on Reddit.
Here is what he wrote…
“I recently drove my Cybertruck from Toronto to Montreal for a skiing trip. During the initial leg of the trip, everything worked perfectly, and using FSD (Full Self-Driving) made the journey very convenient. However, after a few days, the heater in my Cybertruck started malfunctioning—it worked sometimes and then stopped completely. This caused serious issues as I could no longer defog or defrost the windows.
On the way back to Toronto, the heater wasn’t working at all, and I had to wear a down jacket inside the truck just to stay warm. The windows were fogged up the entire time, and I couldn’t find any effective solution. Driving on the highway in such conditions felt extremely unsafe.”
It’s bad enough when the A/C stops working on a hot day; however, not working while driving on the highway in the middle of snow is not only inconvenient but downright dangerous.
I wonder, if Chuanruai’s trip had ended in a crash, would Tesla have taken responsibility for the accident?
Continuing his post, Chanraui says he was only able to keep driving with the aid of Tesla’s FSD software. According to the Toronto resident, this has increased his confidence in the software, but he says he feels let down by the Cybertruck’s performance in the cold.
Here is what he wrote…
“Without FSD, this would have been even more dangerous. While I think FSD performs well in icy and snowy conditions, the Cybertruck itself does not. This experience has left me very frustrated and concerned about the Cybertruck’s reliability in winter conditions.”
Finally, Chuanrui concludes his post by sharing several pictures of his Cybertruck’s center touchscreen, showing the error message he received and that the A/C function was unavailable.
Listening to Chuanrui’s story, the situation looks bad for Tesla; however, fellow Cybertruck owners believe that Chuanrui should have expected this would happen in a first-generation vehicle and that he shouldn’t complain.
For example, Dan GL writes, “It is to be expected for the 1st generation to have some issues. They will fix it for you.”
Sass Peress adds, “You bought a first-year vehicle. Let that be your worst issue. Get it fixed at the showroom.”
Bob Newby agrees, "Don’t buy Gen 1 of any new product. Thankfully, the early adopters will show what needs to be improved.”
Thomas Hekl writes, “Well if you have to be the first macho guy in Canada to buy a brand new Cybertruck, you are buying it with a developer package. You didn’t know that?”
Overall, the sentiment amongst Cybertruck owners and Tesla fans is that these kinds of failures are to be expected in a first-generation vehicle. However, I would counter that the vehicle has been out for a year, and Tesla should have worked out these issues already.
Please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Dirty Tesla YouTube channel
For more information, check out: My Tesla Cybertruck Just Died in The Middle of the Road, No Power & I’m Locked Out; How Do I Get Back in?
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
Comments
A pity he did not think to…
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A pity he did not think to drive to the nearest Canadian Tire and buy a plug in car heater. He would have had to charge the truck a few extra times on his trip, but better than freezing.
Of all malfunctions, I…
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Of all malfunctions, I wouldn't think of such a standard tried and true aspect of a vehicle to be the source of problems. If anything the FSD was thought to be the buggy bit.
HVAC. Not A/C a/c stands for…
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HVAC. Not A/C a/c stands for air conditioning.
Heating ventilation and air conditioning
a/c literally means "air…
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a/c literally means "air conditioning" NOT heat...
That's what happens when you…
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That's what happens when you buy trash from a con man
Saying the issue is "1st gen…
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Saying the issue is "1st gen" is foolish. This isn't Tesla's first EV sold in Canada... Or are Tesla fans insinuating all Testla vehicles are 1st gen so heaters will fail on any model?
If you put yourself at risk…
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If you put yourself at risk by buying a Tesla, that is up to you.
But to put other users of the road at risk is irresponsible.
Tesla is junk. It reminds me of the pinto - a coffin on wheels.
No wonder Teslas are becoming less and less popular.
And as for Musk, many of his claims are lies. In most other situations, he would be in jail for misrepresenting his product
Now how many people would…
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Now how many people would know how to use the FSD software?
Who proofread this..... A/C…
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Who proofread this..... A/C stands for air conditioning. The cold. Come on now. No accountability in this industry anymore.
Continuing to drive ANY…
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Continuing to drive ANY vehicle that is operating dangerously is ALWAYS the DRIVER'S FAULT.
Continuing to drive ANY…
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Continuing to drive ANY vehicle dangerously is ALWAYS THE DRIVER'S FAULT.
Why should Tesla be…
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Why should Tesla be responsible had this person been in an accident?! A driver, in ANY vehicle that breaks down in one form or another, makes the CHOICE to continue driving in an unsafe vehicle. sounds to me like you have a gripe against Tesla. Just sayin’.
His choice to.continue…
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His choice to.continue driving without clear outside visibility is criminal negligence in many jurisdictions. Cold or not, you cannot be a hazard to others on or near the roads. Heaters on internal combustion vehicles also have been known to fail sometimes in cold weather, so this is not new. Sadly, nor is the driver not operating the vehicle in a safe manner. Law enforcement should provide the driver a reminder to always operate your vehicle in a safe manner in the form of a ticket.
... I'm very confused on why…
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... I'm very confused on why we would need A/C in the winter?🤣
Suggestion buy a real truck…
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Suggestion buy a real truck and keep that one for good weather on the golf course where it belongs
Meh. This should not happen…
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Meh. This should not happen. While hear and A/C should have their bugs worked out by now, I suspect one could find similar warranty claims for other vehicles- BEV or otherwise.
Given the cost and fanfare, these things should be bulletproof (haha), yet they are just another example of engineering and manufacturing limitation - no different than any other automaker's product.
What would Tesla say if he…
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What would Tesla say if he was involved in a crash? They would probably ask how somebody considered it at a good idea to drive the vehicle as described.
If he happened to be in an accident in which someone else died he would be 100% at fault for choosing to take his vehicle on the road. I'm sure a judge would love to hear all about why it wasn't his fault
I really want to know what…
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I really want to know what the author of this article thinks "A/C" stands for lol.
Any car with a broken heater…
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Any car with a broken heater would have been impossible to safely drive during such cold conditions, so Tesla doesn't have to fix anything about the cars... The guy had a malfunction, if it were a recurrent thing then it would be Tesla responsibility to fix the issue because it affects their design as a whole
What crazy a hit piece this…
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What crazy a hit piece this is. Just because it's a Tesla and "Elon are bad reeee hurrr durrr me leftist and hate people who not in our cult of stupidity". I've driven tons of chevys and dodges in northern michigan winters with the heat broken. I put on my coat and didn't "almost die".
This isn't a new problem,…
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This isn't a new problem, with EVs or otherwise, and usually not a big issue. But I assume in Canada, most people that drive long distances take proper precautions because of the potential risk.
No absolutely not it's a…
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No absolutely not it's a vehicle not a video game in early access. Having a feature break and create dangerous conditions for the driver should not be acceptable for any brand new vehicle. It is a several ton death machine we should have higher standards than oh it's the first year car it'll have problems.
I think when you spend close…
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I think when you spend close to $100,000 on a vehicle you should have an expectation of it working as it should for , at least , the length of the warranty assuming scheduled maintenance. You haters that said he should have known better than buying a first generation vehicle are either most likely jealous or just damaged from life. To the op, you have every right to air your grievence. People telling you to keep quiet are not living in reality. Don't allow people with the gift of hindsight deter you from demanding what you paid for in whatever forum you think will aid in having your Cyber truck perform to your expectation. This is obviously none of my business. I just can't stand know-it-alls that anonymously berate someone they know nothing about save for the couple of paragraphs where you simply state the truth. Bullies are not welcome. Some people should just keep their ridiculous comments to the people that give a shit about what spills out of their mouths. Probably me included. I just can't stand bullying in any form.
When these Elon simps are…
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When these Elon simps are not shooting their pretend trucks or throwing rocks at their windshields, they're driving unsafely and dangerously on the road. They're not exactly the sharpest knives in the drawer.
I think you meant to say the…
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I think you meant to say the heater stopped working. Not the AC.
Why is he using A/C in the…
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Why is he using A/C in the winter, wasn't it already cold enough? Lol
A/C doesn't mean what you…
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A/C doesn't mean what you think it means. You don't run your A/C heat up.
This story must have been…
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Badly written by AI. Why would the driver be using the air conditioner (A/C) in freezing cold??? The story kept wrongly stating “A/C” except in one paragraph when it finally said “heater”. This is what happens when lazy writers don’t proof read the dribble they put out.
Does the writer of this…
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Does the writer of this article not know the difference between A/C (Air-Conditioning) and heater?
Well the cyber truck may…
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Well the cyber truck may have been around for a year now but I don't believe winter has been.
Pagination