Tesla Service Technicians Say They’re Waiting for Upper Management to Issue a Cybertruck Refresh or Recall to Address Widespread Cybertruck Defects

A few days ago, we reported about a secret Tesla program in which the EV maker was quietly replacing entire battery packs for Cybertrucks built around February 2024.

According to Tesla, the issue is that the trucks built around that time frame have battery cells dented from the side, which can cause electrical short and possibly a fire. Tesla chooses to use the term “core collapse.”

However, despite the seeming gravity of the defect, Tesla has decided to replace the affected battery packs one by one as Cybertruck owners came in for service for unrelated issues.

This is a surprising decision from Tesla. At the end of that article, we said that soon enough, the EV maker would issue an official recall and remedy the defect more forthrightly.

That was our assessment; however, Tesla service technicians are also waiting for a Cybertruck recall and refresh, albeit for a completely different set of problems.

This latest story concerns Ed from X. Ed owns a Cybertruck and, based on his social media posts, appears to be a huge Tesla and Elon Musk fan.

Ed recently took his Cybertruck to Tesla for service. To his dismay, the service technicians informed him not only that they could not solve the problems with his Cybertruck but that the issue was widespread and that they were waiting for upper management to issue a Cybertruck recall and refresh to deal with the problem.

Here is what Ed wrote on X…

“All the seats in the Cybertruck creak. I went to get it "serviced," but the Service Center said they could not fix it. They checked ALL the Cybertrucks on site (four trucks).

They said all we can do is wait for a recall or wait for a "refresh" of the Cybertruck in the near future to get them replaced. (Not ANYTIME soon, in my opinion).”

Finally, Ed added, “You need to fix this IMMEDIATELY. Stop the assembly line and look into this. R&D needs to commence to get this problem fixed ASAP.”

In his post, Ed also linked the official Tesla and Cybertruck X accounts and tagged Elon Musk and Whole Mars Catalog (a Tesla investor and online personality.)

However, despite trying to shed light on the widespread issue, it has been a few days since Ed went public with the problem, and it appears that it has yet to be noticed.

At this point, you might be thinking, what is the big deal? Cybertruck seats creak; that’s not the end of the world. And you would be correct.

However, if a customer is willing to pay more than a hundred thousand dollars to purchase a Tesla product, wait in line for years, and gets handed over a creaking vehicle, it will significantly affect his/her perception of the brand.

Currently, it is impossible to tell how many Cybertrucks are affected by the creaking seat issue; however, based on the service technicians, all four Cybertrucks they had in location were facing the same defect.

Based on this information, we can’t make any conclusive guess as to the number of Cybertrucks affected. The defective seats could be in only a few Cybertrucks delivered to the locations, or they might affect the entire 30,000 Cybertrucks delivered so far.

However, whatever the number, it’s one too many unsatisfied customers for Tesla to leave with out a solution.

Having said that, one good thing for Tesla in this scenario is that since the company runs its own service centers and also has an insurance business covering its vehicles, when issues like this arise, Tesla at least has, in principle, all the necessary information to identify the problem quickly.

Not only that, Tesla can also easily determine how long it will take to fix, how much it would cost and so on.

This should allow the EV maker to address a lot of the problems in a Cybertruck refresh; however, it appears that people currently purchasing the all-electric truck are participating in a very expensive trial-and-error program.

Currently, neither Tesla’s management nor Elon Musk has addressed the issue of Cybertruck seat defects or dented cells. However, we’ll be sure to keep you posted if we get an update from the EV maker.

Until then, let me know what you think of the first-generation Cybertruck. Share your opinion by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image: Courtesy of Tesla, inc.

For more information, check out: Here is My Experience Trying to Buy the $50,000 Tesla Cybertruck with the “88G Plutonium Upgrade”

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.