Earlier, we learned about the three common scams garages use to make customers spend more than they should on repairs courtesy of an informative video from the host of the Royalty Auto Service YouTube channel.
Viewers were so impressed by this video that it generated a large number of comments, including this one that not only showed another way garages scam car owners but also how a father-daughter team managed to significantly cut their costs:
Where Was the Scam?
The scam noted by the comment was the cost of approximately $1,300 for aftermarket parts rather than using the recommended OEM parts. This is a red flag that the garage is potentially scamming the customer with excessive markups for parts that, at best, are questionable, depending on the source.
A good response to a mechanic for a quote like this is to ask for the aftermarket parts source and the actual brand and level of the parts used. Performance brake parts can be this expensive but are unnecessary for most cars. A quick online search with this info would help clarify whether you are looking at a markup scam.
The Royalty Auto Service YouTube channel
The father-daughter team comment referred to a 39-minute episode titled "How To Perform a Professional Brake Job (Pads & Rotors)" posted December of last year by the host of the Royalty Auto Service YouTube channel.
The introduction to the video states:
"Do you want to make sure your brake job has no noises, vibrations, or any other issues when you're done with it? Do you want to make sure it lasts as long as it should? Sometimes, we think we know everything about a subject, but there's always something else we can learn. You've probably done hundreds of brake jobs in your life, but we believe this video can help you, even if it's just one small thing you add to your process. We will take you step by step through our brake job that we do daily at our shops. We hope this helps! Enjoy!"
In the video, the host walks you through how they do a brake job using a customer's Toyota in need of a new brake pads, new rotors, and servicing of the calipers to ensure smooth and correct braking operation every time the owner steps on the brake pedal.
Related article: Car Repair Stress Cure with ASMR Brake Job
Intrigued by the comments made by the father and by the host, I decided to review the video to see whether the demonstration was detailed enough and doable for non-mechanics to attempt.
In the video, you will observe the following key points:
1st Step: Rotor Removal and Hub Cleaning
- Disassembling the brake ensuring the calipers are hung aside correctly to avoid damage to the calipers and the inner surface of the brake hose.
- The recommended penetrating lubricant for breaking a rusted rotor free.
- The importance of cleaning the hub before putting a new rotor on it.
- How to properly clean the hub using a variety of common cleaning tools.
2nd Step: Cleaning the Brake Pad Cradle
- Checking for slide play after inspecting the old brake pads for unusual wear.
- Rattle clip details and why having a clean space for them on the cradle is very important.
- Bead blasting works best for cradle cleaning; however, a wire brush and some elbow grease will do.
- Cleaning of the slides followed by using the proper grease type and noting that although they may look similar, the slides must go back into their correct holes in the cradle.
3rd Step: Preparing the Calipers Ready for Cradle and Pad Installation
- The importance of preventing crud from getting into the brake fluid while compressing the calipers by using the bleeder port.
- How to determine if your brake fluid is dirty.
- Ensuring that the brake hose is never bent during cradle/caliper reinstallation.
- Where does brake squeak noise come from, and how is it eliminated.
- Why you have to clean even brand-new pads out of their packaging, and how to do it.
- Tricks for installing brake clips and the pads that make a difference.
4th Step: Reinstalling everything
- Rotor on, pads on, caliper on, in correct order and with care along with a few tips for doing this correctly.
What I Liked and Did Not Like About the Instruction Video
While not fully detailed step-by-step instructions, the value of this video is that it is great to use along with a repair manual covering brake service and repair regardless of the model of your car. The steps were shown in the correct order and provided viewers who go to the service center with a clear idea of what should be going on in a garage when their brake system is serviced.
The best part, however, is that the host provided those it' s-the-devil-in-the-details you will not find in a repair book.
In other words, following each step as described in a manual is not always enough.
You also have to know the finer details that ensure your brakes will not need another repair or service for many, many miles. It's those finer details mechanics gain with experience, and now, with YouTube, car owners can gain some of that experience as well in a video like this one.
The only part I did not like was the lack of safety in the video. Brake pad dust exposure avoidance and wearing gloves whenever possible are very important here. In addition, goggles must be worn―especially while spraying any brake clean type product. Get a small squirt of that in the eyes, and you will realize your mistake immediately. Been there, done that.
That said, here is the video which I strongly encourage anyone wanting to save money by doing their own brake pad and rotor replacement to watch with a repair manual in hand and do a dry run of how to do this type of repair before getting their hands greasy.
As mentioned before, even if you do not intend to do a brake service yourself―which is fine and understandable―the video is a great way to quiz a mechanic on what they did during the service.
How To Perform a Professional Brake Job (Pads & Rotors)
For additional garage brake system-related articles, here are three informative ones for your consideration:
- Simple Brake Repair Trick Your Car Repair Manual Might Not Show You
- The Truth About Aftermarket Brake Pads Warning
- How Service Centers Damage Your Brakes With a Simple Tire Change
Timothy Boyer is an automotive reporter based in Cincinnati who currently researches and works on restoring older vehicles with engine modifications for improved performance. He also reports on modern cars (including EVs) with a focus on DIY mechanics, buying and using tools, and other related topical automotive repair news. Follow Tim on Twitter at @TimBoyerWrites as well as on Facebook and his automotive blog "Zen and the Art of DIY Car Repair" for useful daily news and topics related to new and used cars and trucks.
Image Source: Deposit Photos
Comments
The automotive industry has…
Permalink
The automotive industry has become very dishonest independent to dealers 200% parts markup is not uncommon $200 an hour labor rates nothing fair about it anymore and I don’t know where you find an honest tech They have 20 groups that are teaching everybody how to steal
Lol this is so ignorant…
Permalink
In reply to The automotive industry has… by Doug ackley (not verified)
Lol this is so ignorant. Dealerships charge more labor than independents shops so you are wrong there. Independents have a faster turnaround too. You just assume you are getting ripped off because that's what your told. Do you have a skilled trade? Do you own a business? Do you understand the overhead that comes with that? When it costs damn near a million dollars just to have the doors of auto shop open in today's world, that translates into more expensive auto work. That's why you see it everywhere, it's not some big scam, it's just reality.
I recently called a Midas…
Permalink
In reply to The automotive industry has… by Doug ackley (not verified)
I recently called a Midas location here on Oahu, Hawaii. Inquired about getting a wheel alignment. Was told that I needed to bring the vehicle down to the location for a “free inspection” before a price/estimate could be given. I questioned why and just to give me a “average cost” and was told $500 to $1000!!?? I assumed the person on the phone either mid-spoke or didn’t understand what I said, so I drove to the location to inquire in person. Was told INPERSON that a wheel alignment is $500 to $1000 depending on aftermarket parts needed to complete the job. When I asked to speak to a mechanic, I was told that it can be “up to $1000” based upon “aftermarket parts needed” but the base price of a wheel alignment starts at $170, then an additional $45 for “recalibration” of the traction control system. Bottom line and lesson to take away, do your homework and call around before settling on a business to work on your car. Many NOT ALL see the customer as an ATM.
It is articles like this…
Permalink
It is articles like this that continue to uphold the stereotype that mechanics are always scamming the customer. Using the term "unreasonable mark up" is really not helpful. Yes, parts do get marked up and that profit is used to keep the lights 9n, paying workers comp insurance, health insurance, training, updating software etc. All of these are required to provide the customer with a quality product. Also, there is NO WAY that the parts purchased for that low cost were actually genuine. Likley zero warranty. As long as you continue to only focus on the negative nature of a few mechanics we will continue to fight the outdated stereotype that you continue to perpetuate!
What’s the matter……a little…
Permalink
In reply to It is articles like this… by Jason Simms (not verified)
What’s the matter……a little sore from being exposed ?
It's not a scam. You're…
Permalink
It's not a scam. You're paying for professionals to do their job and especially for brakes done at a Midas that has lifetime warranty on brake pads. If you are confident in working on your car, more power to you. Why even take it in to get an estimate if you're just going to do it yourself? Brake work is a safety heavy system on your vehicle. Don't chance installing brake pads backwards or getting excessive air in the brake lines. Think before you post a tabloid about a field you are very obviously not familiar with.
Not true. The Midas quote…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Not true. The Midas quote is a total scam. I bought ventilated rotors and ceramic pads, plus all related items like lube for $380. Calipers, which rarely need to be replaced, are less than $80 each - $320 all four. Total parts $700. Midas claimed only $200 in labor, so they had a parts markup of over $600. For sure they wouldn’t order the high performance upgrade that I installed. There is nothing about that outrageous parts markup that has anything to do with their professional installation experience.
I worked my way up from…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
I worked my way up from sweeping floors to District manager in San antoino.midas requirements to mark up all parts 4 times to cover cost to make a profit,bad biz.there is a way to bring cost down.supply own part,probably bought from same place!as midas would get them!sad but true.midas wants 10% just for using thier name!have to matain a 24.9 %profit margin!the same with labor 24 . 9 profit to get max pay for manager!thus manager is trained to step sell you.be careful!it a gains the law for any shop to scare sell you!(your gonna wreck!die! Don't let them scare you.always get a second opion!it takes time but you might save hundreds.several owners In San Antonio now! The Fetzers are honest!they belive there is enough work out there you don't need to rip anyone off.im now residing I. Corpus Christi Tx,Diesel mechanic for oil field.went from 70,000 to 130,000 per year.
I worked my way up from…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
I worked my way up from sweeping floors to District manager in San antoino.midas requirements to mark up all parts 4 times to cover cost to make a profit,bad biz.there is a way to bring cost down.supply own part,probably bought from same place!as midas would get them!sad but true.midas wants 10% just for using thier name!have to matain a 24.9 %profit margin!the same with labor 24 . 9 profit to get max pay for manager!thus manager is trained to step sell you.be careful!it a gains the law for any shop to scare sell you!(your gonna wreck!die! Don't let them scare you.always get a second opion!it takes time but you might save hundreds.several owners In San Antonio now! The Fetzers are honest!they belive there is enough work out there you don't need to rip anyone off.im now residing I. Corpus Christi Tx,Diesel mechanic for oil field.went from 70,000 to 130,000 per year.
Not a single mechanic is…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Not a single mechanic is worth $200/hr. A job calls for 15 minutes and you charge an hour or more for the time. As far as professional mechanics? That's a laugh. If you were professional, you wouldn't be a thief and steal people's money by ridiculous markups. And it's not likely anyone with mechanical ability to put brake pads on backwards. I don't even think it is possible. My dad taught me that a good mechanic can tune a car with his hands, eyes and ears better than a machine. Of course this was when cars still had carburetors. Now, machines do the thinking and analyzing. So again, if the machine is doing the diagnosis, why do you think you deserve the over priced rates you charge? The machine still pays for itself over time at a lower rate. You'll get more business at lower rates. Volume business is better than overpriced rates and gets a better word of mouth reputation. If you can't handle volume business, get more mechanics and bigger facilities. I hate liars, cheats and thieves and you guys rate right up there with lawyers, judges, cops and insurance people as corrupt and dishonest.
Yes…..your paying…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Yes…..your paying professionals.
Professional scammers.
I don’t know how they sleep at night.
……And then, they have kids working on these cars that are incompetent, and DGAF, or both.
Please keep up the good writing !
Brakes are not a difficult…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Brakes are not a difficult job. Yes they are an essential safety system, but there isn't anything complicated about changing them. I question the replacement of the calipers, its unlikely those actually needed to be replaced. Also, the midas "lifetime" warrant is almost certainly counting on you not having the vehicle very long. Brake pads are a wearable item. Or they are hiding behind the "if the part ever breaks" clause. When the pads inevitably wear out, they will probably say its not broken, "it is worn out, and so isnt covered"
Ontario, Canada. Just hd…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Ontario, Canada.
Just hd rear brakes done.
$496…..
You're totally correct Mike…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
You're totally correct Mike.
They forgot they are professionals. If one agrees to a price, one is not getting scammed. Agreeing it allowing them to proceed. They told you the total cost and you are okay, then know you have validated the transaction.
" We all pay somewhere for our ignorance in that specific field." The more you learn , the more you save.
Definitely a scam. Midas is…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Definitely a scam. Midas is using low quality parts with up to a 400 percent markup. With a commercial account, i can usually source OE parts from the dealer at a very competitive price compared to the most common aftermarket sources. Add in their buying power makes the cheap junk they use even less expensive...
I can turn a nice tidy profit, pay a tech very well, use OE calipers, high quality pads and rotors and supply the same warranty for about 700 to 800 instead of 1300 and there you have it. Scam.
8 year owner of two large independent shops.
You would be unlucky if you…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
You would be unlucky if you had to pay more than $500 for pads , rotors, & calipers.
With all the information available on utube relating to brake service and aftermarket parts availability on-line and at your local auto parts store fronts anyone should be able to figure that $1500 is nuts.
I would never go to MINUS shop for any auto work.
Explain how to install pads…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
Explain how to install pads backwards
If it takes him 20 mins to…
Permalink
In reply to It's not a scam. You're… by Mike (not verified)
If it takes him 20 mins to do one wheel to change rotors and pads as well as clean and tourqe everything then there is something wrong. I've ben a mechanic for over 20years and it took me 50mins to do all four wheels with brake pad and new rotors( machining rotors take longer) tourqe them up, bleeding brake system and road test to bed in the brake pads and rotors ( which was not not mention in the video ). As for the price of after market parts there are different companies that charges different prices if the mechanic recondmends a certain brand that's fine also in saying that as a customer you also have the right to supply your own parts at your own risk and no warranty
99%of the time your calipers…
Permalink
99%of the time your calipers are fine. I don't know why they insist on changing calipers for a brake job. Aftermarket parts are not tested as thoroughly as oem parts due to regulations on the oem and cost.
I'm sick of mechanics lying…
Permalink
I'm sick of mechanics lying about the cost of parts but they all seem to do it. My last quote for brake pads and rotors was $600 from the shop, the job takes one hour or less and you can get good quality parts with good reviews for just $100 so why pay $500 an hour for labor? No thanks. Next mechanic wanted $600 to replace two rear struts, there's that magic 600 again almost like they have a formula, must be a number most people will pay... Anyway the strut job is actually way easier than brakes, takes less than an hour, good quality replacement struts on Amazon were only $52 (for the pair!).
To my car to get alternator…
Permalink
To my car to get alternator bought new battery drove car from tue to Fri notice car was running tight and loose fuel cap.light was on on Friday while warming car up it stopped running the pick it up said all power to running all systems but won't charge period
They aren't scamming. One of…
Permalink
They aren't scamming. One of my local mechanics have gone up just like everything else. Generally speaking the cost is almost 50/50 parts and labor. But many mechanics won't offer aftermarket parts. They'll look up manufacturer parts which are fine but astronomical compared to aftermarket you can find yourself. I have a different local mechanic who is much more reasonable on prices and he will use aftermarket parts but will just not guarantee them past what the manufacturer states. I swear this is not a sales pitch, but those extended car warranty companies actually do come in handy in situations like this. But, I'm not sure if things like brakes are covered.
The author should be fixing…
Permalink
The author should be fixing his daughters brakes, instead of writing an article about it.
Having been in the auto…
Permalink
Having been in the auto repair business previously, as a dealership tech, owner of an independent repair service, and as an owner of a Snap on tool franchise that gave me a back door view of every shop in town, I do take a bit of offense of the view that car shops are ripping off their customers and aftermarket parts are somehow inferior.
There are good shops and bad shops, good parts and crap parts. OEM parts are not necessarily always the best choice, and with brake parts only the dealerships are using OEM.
It's common knowledge in the auto business that the brake chain shops sell you everything whether you need it or not and push that with their "lifetime" warranty. I think that's due to a combination of corporate bean counters pushing profitability and CYA for the business. Their techs are trained and required to do that. Back in my repair days, even in the dealerships we usually be at the chains in price because we didn't sell the unnecessary stuff (like new calipers and hoses with every brake job).
As far as DIY and all the videos out there these days, there are some mechanically gifted people out there that can do a lot of their own work and a lot of people who shouldn't pick up a wrench. Many of these videos make the public think that car repair is simple and anyone can do it. Not so at all. There are a lot of excellent techs out there with tons of training and real world experience. The trick is finding one. Unfortunately, for the average DIY'er out there, you just don't know what you don't know, and that lack of knowledge can get you into trouble. It's only brakes, after all. How hard can that be?
That said, I've been out of the car business quite some time now. Though I still do almost all my own work still, I occasionally have to find a shop to do some of my repairs. I suffer like everyone else and understand where all the bad press is coming from. I've had the same issues myself with sub standard work and attempts to sell me parts I don't need. I just have the background to call them on it. Then I search for another shop for next time.
I've seen some of the Royal auto repair videos. Those guys seem very good. Even if you don't do your own repairs, just learning more about what's involved with a repair can give you a leg up when communicating with your repair shop.
People who don't know what…
Permalink
People who don't know what they are doing should not be doing brakes, period. A u tube video don't make you a mechanic.
Too much vital information…
Permalink
Too much vital information missing from this article. This reads more like an ad for the embedded video than an actual event that happened.
What was the vehicle? What were the parts and the associated costs relevant to the story? Who were the people? Who independently confirmed the veracity of the social media post?
I can tell you for certain that Nissan brake pads, rotors, and calipers will cost a lot more than $326. More likely, they got the cheapest set off eBay, NOT Nissan products. Big difference.
I've been looking at…
Permalink
I've been looking at suspension parts for my 2017 subaru forester 2.5i premium. I noticed aftermarket parts and O.EM parts were the same parts with different part numbers that can be cross referenced only difference is the price
yup I had exact same issue…
Permalink
yup I had exact same issue at a Midas. tried charging me like 1600$ for front. brakes and rotors. I didn't actually need either of them immediately. an alignment fixed the issue. will never go to Midas again!
To all those complaining…
Permalink
To all those complaining that this Midas has been somehow misrepresented and wronged; I have a story of my own dealing with a Midas that should clarify that these corporate garages are scam artists.
I took my car to my local Midas on a Wednesday from a rear brake job. I had a car trip planned for the weekend and my normal mechanic couldn't get to the car in time, and I was willing and able to pay a premium for quick service. The Midas manager called me a few hours later to say the car was done. I arrived at the shop to find my car on the lift with all four wheels off the vehicle. I was confused, and annoyed; I was on a coffee break and didn't have time to screw around.
The Midas manager informed me that the front rotors and pads were also trash and needed to be replaced. I asked why he told me the car was done. He apologized and said his tech didn't check, but that I couldn't possibly be allowed to drive on such dangerous brakes.
The problem is this: those rotors and pads were only 3 months old. I'd had them replaced at a time when money was tight and my regular mechanic warned me I wouldn't get six more months out of the rear set. The Midas lied to me, and attempted to hold my car hostage to extort more money from me.
There are good mechanics out there. And I've got no confidence or talent for repairing my own vehicles. But there are also scam artists trying to prey on the uninformed.
Hi, MIDAS is a scam. I had…
Permalink
Hi,
MIDAS is a scam. I had oil change couple of months back and after paying $100+ on that and when noticed after 1 week the oil was all dark. Additionally, in 2 months I see oil low light on dashboard. When I confronted Midas manager he said it's normal to get oil color dark if I drive a car too much. Moreover, after complaining to Midas Customer service multiple times, they just answer saying it's franchise structure and there is nothing Customer service department can do.
Awful, pathetic, ridiculous MIDAS. Never visit it!!!!
Pagination