Skip to main content

So 45,000 Miles In, My Ford Dealership Asks for $695 To Replace My Mustang Mach-E's 12v Battery, Which It Said Was Healthy at 94%

A Ford Mustang Mach-E owner was hit with an unexpected $695 bill for a 12V battery replacement, despite being told it was 94% healthy. Now she is raising serious questions every EV driver needs to ask before their next dealership visit.

Navigating the world of electric vehicles (EVs) comes with many unexpected experiences, some of which can be unlikeable surprises. One such situation recently emerged for Shannon Drayton, a 2021 Ford Mustang Mach-E owner, who found herself in a perplexing and frustrating scenario.

Shannon shared her story in the Mustang Mach-E Owners Facebook group:

"The dealership is wanting $695 to replace my Mustang Mach-E’s 12V battery. Last week, my car got stuck in an update and had to be towed. Ford that day said remotely my 12V battery was healthy at 94%. What’s up with this, and what’s up with the cost of this new battery? Seems excessive. I’m not sure I trust what’s going on. My Ford Mustang Mach-E is above 45,000 miles and is a 2021 model."

This situation brings to mind another frustrating dealership ordeal, where a 2019 Chevy Colorado Z71 owner was left without his truck for nearly three weeks over what should have been a one-day repair - only to have it break down again on the way home. Just like the Mach-E owner's unexpected battery bill, this Chevy owner's experience highlights how dealerships can sometimes turn straightforward fixes into prolonged, costly headaches. If you've ever found yourself at the mercy of a service department that keeps pushing back timelines or handing you bills that don’t add up, you'll definitely want to see how this story unfolded.

An Ongoing 12V Battery Problem in EVs

Shannon's case isn't an isolated incident. Many EV owners, from the Ford Mustang Mach-E to the Volkswagen ID.Buzz, have reported frustrating experiences related to their 12V battery systems. If you've ever wondered how a dead 12V battery could leave you stranded in an EV with no clear way to jump-start it, you'll relate to this owner’s experience with the ID.Buzz, where a hidden battery location made a simple fix an absolute nightmare.

This raises an important question: Should EV owners be more cautious about how they manage their vehicle’s battery health? Some Mustang Mach-E drivers have been left wondering whether they're unintentionally causing long-term battery degradation. A debate rages on about what charging habits are best, and this deep dive into whether keeping your Mach-E at 90% or 80% is truly the best practice might change your perspective.

This whole ordeal raises an even bigger concern—how much are Mach-E owners really paying just to keep their EVs running smoothly? Beyond battery replacements, some Mach-E drivers are finding themselves unexpectedly shelling out for high-priced public charging plans, like one owner who got locked into a $49.99/month deal for just 200 kWh while charging in front of an LA Fitness. These surprise costs can quickly add up, making EV ownership feel a lot less affordable than expected. If you think you're saving money by going electric, this is one story you need to read.

The Mustang Mach-E: A Story Relationship

The Ford Mustang Mach-E has been a revolutionary entry into the EV market, but it's not without its growing pains. Some owners initially had doubts about the Mach-E’s performance and overall experience, but after revisiting the vehicle, many found it to be better than they first gave it credit for. If you’re second-guessing your own experience, you might find this long-term review of the Mach-E particularly eye-opening.

2022 Mustang Mach-E reviewed by Torque News editor Armen Hareyan

For others, however, the Mustang Mach-E is a dream come true: a wild, electrified take on the classic Mustang DNA. Enthusiasts who love the thrill of performance EVs should take a look at how the 2022 Ford Mustang Mach-E GT delivers a driving experience unlike anything else in Ford’s lineup.

And if you’re still on the fence about whether the Mach-E can truly live up to the Mustang name, this first-hand account of a test drive might make you rethink your stance.

12V Battery Failures Across EV Brands

The issue Shannon experienced with her Mach-E isn't just a Ford problem. It's something that plagues many EV owners. Hyundai Ioniq 5 drivers, for instance, have reported waking up to a completely dead car because of a faulty 12V system. One Ioniq 5 owner learned a hard lesson when dealing with Hyundai service and shared some crucial advice for fellow EV owners.

Similarly, a 2020 Hyundai Ioniq EV owner faced a recurring 12V battery issue that left them needing a boost every morning, leading to an urgent dealership intervention.

And it’s not just newer EVs either. Even older electric models like the Chevrolet Bolt have had their fair share of bizarre battery-related surprises. Imagine charging your EV overnight, only to wake up and see your full charge reading just 12 miles of range.

Final Thoughts: What Should Mach-E Owners Do?

Shannon’s case is a reminder that, as advanced as EVs are, they still rely on old-school 12V batteries that can fail in the most inconvenient ways. Whether it’s due to a software issue, an update gone wrong, or simply bad luck, these problems can be frustrating and expensive.

If you’re a Mach-E owner, or any EV driver, pay close attention to your 12V battery’s health. Consider investing in a portable jump starter, and if your dealership tries to hit you with an unexpected $695 bill, don’t be afraid to push back and ask questions.

And if you’re still questioning whether the Mustang Mach-E is worth all the hassle, take a moment to read how one owner went from skeptical to impressed after giving the Mach-E another shot. It might just change your mind.

Armen Hareyan is the founder and the Editor in Chief of Torque News. He founded TorqueNews.com in 2010, which since then has been publishing expert news and analysis about the automotive industry. He can be reached at Torque News TwitterFacebookLinkedin, and Youtube. He has more than a decade of expertise in the automotive industry with a special interest in Tesla and electric vehicles.

Image source: Torque News Mustang Mach-E review, and Grok.

Comments

Alan (not verified)    March 25, 2025 - 7:02AM

Just more reasons for me NOT to buy an ev. That's also not a Mustang, but another poorly styled jellybean suv. My daughter's Chrysler minivan had an issue with her auto start battery. It died, 400.00 to replace it, kept draining her main battery. Once I disconnected the auto start battery from the main battery her issue went away.

Captain Blackheart (not verified)    March 25, 2025 - 3:06PM

In reply to by Alan (not verified)

Is IS a Mustang for two reasons: it's currently outselling the ICE Mustang, and it being a "Mustang" provides emission credits that keep the ICE V8 Mustang alive. If you don't like it, that's your opinion and you're welcome to it. But there's a bigger picture to consider. BTW, you're just gonna love the Mustang Mach 4...

David (not verified)    March 25, 2025 - 7:29AM

This is a tease of a story. Where the meat and potatoes. Everything you need to know about the story is in the title. The rest is just repeating the same thing. Ev 12 volt battery system bad. What was the answer from Ford. Common guys do better.

John (not verified)    March 25, 2025 - 10:36AM

In reply to by Armen Hareyan

Great job with a decently written article that gives absolutely zero real information to the reader. We all know 12V batteries fail after about 3 years or so, half that if it's a Jeep, but what is the reader supposed to gain from this article? You're not adding value, you're just adding garbage to an already crowded space. I didn't blame the author, but the folks that should be managing this person they are apparently too busy or too scared to review the article and come to the same conclusion. Please do better.

Douglas V Wright (not verified)    March 25, 2025 - 11:48AM

In reply to by John (not verified)

I agree 100%. Batteries normally only last three years. In time past you could pay more for a 60 month battery but not hardly now. The dealer can be reasonable or unreasonable dealing with how accessible the battery is so $200 to $500 is expected with ICEs or EVs.

Rahoul (not verified)    March 25, 2025 - 1:09PM

In reply to by John (not verified)

John, are you insane!! If your batteries only last 3 yrs , you don't know how to drive. I have had over 20 cars and trucks in my lifetime and NEVER had a battery last less than 6 yrs/ 60,000 miles. I just sold 2014 Dodge Challenger SRT and that original battery lasted 8.5 yrs/78,000 miles. My current Ram Rebel is 7 yrs old with 50,000 miles on it and still has it's original battery. Batteries are made to last at least 6 yrs, that why the good ones come with at least a 6 yr warranty.

Brenda (not verified)    March 25, 2025 - 3:16PM

In reply to by Vince (not verified)

Are you sure you're not thinking about the EV battery? The small 12v is just responsible for starting the car and running the electrical accessories just like in an ICE vehicle. Those need to be replaced every 3 years or so just like in an ICE. The large ev cell is said to last for about 8 years.

Daniel (not verified)    March 25, 2025 - 9:26AM

I have a small battery charger which is in my vehicle all the time. Came in handy a couple of times in the past. Have replace my 12v battery last month.

Anthony B. (not verified)    March 25, 2025 - 9:38AM

Ok....12v Battery Warranty for Certain Electric Vehicles....Example...12vAGM Battery Warranty 4 years at Walmart....Hey Dealerships...Step up and Warranty your 12v Batteries or your customers will go back to Competitor's Hybrids.....

Kenn Sa (not verified)    March 25, 2025 - 9:39AM

This article basically said EV encounter the same 12V issues as ICE vehicles.
The real complaint here is $695 charge to replace the dealer. The 94 percent good seems like smoke and mirrors. Its such a precise number; if you live up north you know your battery is not at 100 during winter startups regardless of ICE or EV.

We are not told exactly what the $695 covered. There has to be more to it. If not, switch service centers, because that 12V battery is not some kind specialized unicorn of 12V, and access to it is not bad.

I am on my second Mach E, my first was a 21; I also have few classic ICE Mustangs It seems to me "most" of it's haters are non-EV experienced drivers. Renting a Tesla for a weekend doesn't count.

Why the tanget, why not? This article is a long disjointed tanget on EV battery experiences that are the same for ICE vehicles, yet somehow it's news because it's an EV.

I look forward to the day when armchair mechanics get an equal amount "informed" EV knowledge as they have with ICE, and a battery dieing won't be news worthy.

DL (not verified)    March 25, 2025 - 9:42AM

This is a common 'theme' amongst all EVs(except, perhaps the Cyber truck, that is left to be seen). I don't want to call it an issue, because it's more of a limitation of supply of accessory parts(lights, AC units, stereos, powered side mirrors, and all common automotive electrical components are manufactured mostly in 12volt versions, with the exception much older, pre 70s classic cars which run 6volt). All ICE cars use power from the alternator to run these accys when the engine is running, where EVs basically run them all from the 12v battery, then the main battery that powers the motors has to recharge the 12v battery using a converter. That 12v battery is designed as it always has been, to only start the ICE car and occasionally run the radio or headlights for a few minutes while parked. What it was originally designed for was to continually run every 12v component in a vehicle for hours at a time. This continued charging and discharging puts at least 3x the cycles these batteries would normally see. I own a Tesla and they know it's a necessary evil to use 12v systems keep costs down because these accessories are already designed and available. The cybertruck uses a 48v battery and accessories likely chosen because there are some 48v accessories used in the RV industry where having 4 x 12v batteries helps get you thru a hot night with AC running. My first battery in my Tesla only lasted 28k miles and Tesla keeps customers happy, knowing that how quickly these 12v batteries fail will be a shock to customers new to EVs. How do they keep us happy? They charged me $118, installed, by a guy in a van that came to my house. How good is Tesla? They noticed my car had a recall on the brake light wiring unit that hadn't been done and sent the repairman out with the unit to switch it out on the same trip as the 12v battery. They really are a different kind of company. Talking with the repair guy, he said he came from Honda and worked at two other manufacturers (30 years total) and went to Tesla because the other three were only about making the maximum amount of money e e6 time the customer came in.

I'm now at about 94k miles and have had two batteries(they must be using a new design that lasts longer). The only other out of pocket expenses have been two sets of tires, 2 gallons of windshield wiper fluid, two sets of windshield wipers. That's it, 94k miles, and that's it!?!? It has been a thoroughly enjoyable experience. I'm car guy, my dad owned an auto repair shop for 30 years and was a service manager at two dealerships before that, I understand the industry. Tesla is doing it right, not every choice has worked out, but they continually push the envelope. Hopefully I will be able to buy my dream Porsche some day, but my daily driver from now on will always be an EV, until a better innovation comes along. Combustion engines just have too many things that can go wrong. My suggestion to Mach owners, have a 3rd party shop change the battery maybe for $200, and be happy with all the other problems you'll never have to worry about and congratulations on the eventual savings over ICE (internal combustion engine).

Dean (not verified)    March 25, 2025 - 1:11PM

In reply to by HILLARY C. (not verified)

Really? You think your ICE vehicle doesn't have a 12 Volt battery?

Why do the uneducated always make comments on things they know nothing about. How many know how their ICE car works and gets them from point A to B?

DUSTIN BICKNELL (not verified)    March 25, 2025 - 1:22PM

In reply to by HILLARY C. (not verified)

I've been driving an ev for 9 months. The only problems Ive had is nails in my tires. Gas cars are the biggest money grift in the history of humanity. Thousands of names brand parts on those vehicles all conveniently sold by corporate auto parts stores. Have you seen any electric vehicle parts stores out there......no you wanna know why. There's not thousands of parts on an electric car all designed to fail at the worst time possible. I don't miss gas cars at all and you people that rail on electric cars look very dumb to me