Subaru Scores Below Average Again In New J.D. Power Dependability Study

Are Subaru vehicles like the 2024 Subaru Forester, Crosstrek, Outback, and other new models reliable? The J.D. Power 2024 U.S. Vehicle Dependability Study says the Subaru brand is still below the industry average. 

I cover the J.D. Power U.S. Vehicle Dependability Study every year, and Subaru vehicles like the Forester, Outback, Crosstrek, Ascent, and other all-wheel-drive models have previously scored poorly. This makes them score below the industry average for eight consecutive years.

How does J.D. Power score the vehicles?

The 2024 U.S. Vehicle Dependability Study is based on responses from 30,595 original owners of 2021 model-year vehicles after three years of ownership. The study was fielded from August through November 2023.

The study examines how 2021 model-year vehicles perform across nine major categories: climate, driving assistance, driving experience, exterior, features/controls/displays, infotainment, interior, powertrain, and seats.

Power says, "The industry average has increased four problems per 100 vehicles (PP100) year over year to 190 PP100 from 2023. The rate at which issues have increased between 90 days and three years of ownership has increased to 17%, up five percentage points from 12% in 2023.

Subaru scores 198 problems per 100 vehicles PP/100, while the industry average among all car brands is 190/100. 

There's a silver lining in this year's study.

Last year, Subaru scored 214 problems per 100 vehicles. Subaru improved 16 points for the 2023 J.D. Power study. While the industry average increased by four problems per 100 vehicles, Subaru vehicle dependability has improved. 

The top five automakers in the 2024 study

Lexus (PP/135), Toyota (147/100), Buick (PP/149), Chevrolet (PP/174), and Mini (174/100) are the top five automakers in dependability, according to J.D. Power.

Subaru ranks 14th among all car brands and scores 8th best among mainstream car brands in this year's study. 

The Percentage Of Subaru Owners Who Say They Would Definitely Buy The Same Model Again @SubaruReport @torquenewsauto#subaru #outback #forester #crosstrek #subarulovehttps://t.co/MCdlULQsZR
— Denis Flierl (@DenisFlierl) February 6, 2024

MY TAKE

Why does Subaru score well below the industry average in this study? Customer’s most significant complaint with their vehicles continues to be with Subaru's Starlink infotainment system.

Should customers be concerned?

Remember that the J.D. Power information is data regarding the new cars people bought in 2021. The study examines how three-year-old vehicles perform regarding quality, component replacement, and appeal. Subaru has made significant improvements, which is reflected in its 16-point improvement. 

Subaru’s Two Least Satisfying New Models You Can Buy Today @SubaruReport @torquenewsauto#subaru #legacy #solterra #subarulegacy #subarusolterrahttps://t.co/WPTwtQaZNW
— Denis Flierl (@DenisFlierl) February 3, 2024

Thanks for reading, everyone. I hope you enjoyed the Subaru Dependability story. See you tomorrow for my latest Subaru Report.

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I am Denis Flierl, a 12-year Torque News senior writer with 20+ years of Subaru and automotive journalism experience. I enjoy bringing you, the Subaru fans and customers, the most up-to-date Subaru news, reviews, and new model information. You'll find the latest Subaru stories on the Subaru page. Follow me on my The Dirty Subaru website, Dirty Subaru blog, SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.

I’ve got you covered! - I cover all Subaru all the time - It’s called the “Subaru Report.” Check back daily for my expert Subaru analysis!

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photo credit: Subaru USA