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Common Brake Repair Scam in Major Name Tire Centers

Here’s a common brake repair scam that everyone who has ever owned a car long enough to need a tire change can probably attest to having been approached with at least one time or another. Watch this must-see video of a popular Toyota Maintenance YouTube channel where the mechanic shows and tells what goes on in many major name tire centers.

Tire Center Scams

How is it that you can walk into a Tire Center for a flat repair or installation of new tires and wind up going home with a complete new set of brakes and rotors that can run another thousand dollars or more on top of your original tire bill? It turns out, that it is pretty easy to do as this is one of the easiest scams many tire centers use that works for supplementing their tire sales.

Here’s the scenario that commonly plays: You walk into a tire center for a flat tire repair, a new tire installation service, or just a scheduled tire rotation to squeeze as many miles as possible out of your tires. Shortly after your car is on a lift, the manager comes to you with a clipboard---they all have clipboards, it gives them credibility like a doctor with a stethoscope---and tells you that when the wheels were removed during the service, the ever-vigilant tire tech checked your brake pads…and found some serious problems that need repair and replacement immediately.

This works for two reasons:

One, we all know that brakes wear out eventually and need to have the brake pads or shoes replaced. In worst case situations, you are told the brake pads wore down so far that the surface of the brake rotor---the disc or drum, that the pads or shoes respectively, rub against---was severely scored so badly that they either have to be “turned” to create a new blemish-free surface, or replaced entirely. Expensive stuff this is.

Two, it is almost always something we are told that has to be taken care of right now. Kind of like a timeshare salesman pressuring you with a deal that ends immediately if you want to wait until the next day to think-over a timeshare buying decision. That’s what it’s like. Practiced sales pressure tactics with the keen edge of a well-honed knife.

Why so much pressure for this type of scam? Well, apparently the word from those in the know about the industry is that a lot of chain vehicle repair centers---such as Tire Centers---pay their manager, the job ticket writer, and the mechanic a commission, for extra repairs they pushed whether the customer really needed it or not. It’s that simple.

One Real Life Example of the Scam

Here is a YouTube video of one mechanic working on a 2011 Toyota Highlander, who inspected the brakes of a customer's car after the customer came to him after he was told by a Tire Service Center that the rear brakes were done and that his rotors were junk and needed to be replaced immediately.

As always, this YouTube personality offers enjoyable and informative car repair advice that is guaranteed to leave you feeling a little more knowledgeable and empowered with car repairs and what to watch out for and what do when the need arises.

Brake Repair Scam

Look to Torque News for More

For more about car maintenance and repair, be sure to check out our past and future articles that covers both new and used vehicles (including Tesla and other Electric Vehicles) to help you have an enjoyable car experience and save money.

If you have a similar Tire Service Center horror story where you may have been pressured into buying service or repairs that you did not need, be sure to tell us about it in the comments section below.

COMING UP NEXT: Consumer Reports advises buyers to avoid these two midsized SUVs this year.

COMING UP THE NEXT, NEXT: DIY Oil and Filter Change You Can Learn How to Do to Avoid Car Service Center Scams.

Timothy Boyer is Torque News Tesla and EV reporter based in Cincinnati. Experienced with early car restorations, he regularly restores older vehicles with engine modifications for improved performance. Follow Tim on Twitter at @TimBoyerWrites for daily Tesla and electric vehicle news.

Comments

oz ozzy (not verified)    August 3, 2021 - 2:10AM

My wife took the civic into Jiffy Lube for a oil change, the guy told her she needed fuel system flush, new fuel filter and there is no water in the radiator. I instruct her to get it on paper in hand (evidence) and to call me. So I called and acted slightly stupid as I listen to him tell his bs, i asked why the fuel needs to be flushed and new fuel filter. He said the filter is rusting and contaminating the fuel, then I asked about the no water in the radiator, he said yea, no water. I said, well we dont have the time today i can bring it back to tomorrow. We just came back from los vegas in the summer and ac on the whole way as it was hot outside. So she gets home and I pop the hood to take a look, the filter on the firewall was gloss black and had a very light dust on it, zero rust, 100% bs, then I pop the radiator cap, and the water was 1/2 inch below where the cap sits, more steaming pile of bs. I could not add more than a half oz of distilled water. So i called him back and told him what I found and told him about my recent 400 mile trip to vegas and had zero stuttering or temp problems with ac on up the hills and asked for the corporate phone number, he offered me 2 free oil changes instead, I said you will not see my car ever again, he finally gave me corporate phone number, I said you will be hearing from me, he begged to take the free service, I refused his scam. Calling corporate, I told him the story and he said, that is one our best stores, I said yea, ripping people off. Then he said he would give a couple of free oil changes, I said I already told him I turned down the guilty offer. I always get names and position before I let him have it, turns out, he was not in corporate it was his buddy after I looked up corporate phone number and told then the story, he questioned me about proof my story was legit, so I took a photo of the scam paperwork and fuel filter and sent it to him, he said he would call back, I said fine, but do not offer service as I already turned that guilty plea down. Two days later he was truly sorry what happened and fired the manager at the store and asked what I wanted, i said for my trouble $300, he said check was in the mail. I said i will be going by that store and verifying that manager is gone, and he was, took a week to get my check. About 6 months later I saw FOX new had a segment called "fox wants to know" and this would of been perfect to get on the air, I passed as i already cashed out and had sold that car a month before. Too many scammers out there.

Another scammer, my garbage disposal started rattling, a roommate tried to fix it when I was on a trip, the drain pipe that goes into the wall broke off, the threads rusted and they stayed in the wall, so he called a plummer, $75 to show up and give a quote,,,,,$8200, yep! Said the floor needs to be ripped up to fix the issue. When I got home, I took a drywall knife, opened up a clean 6" by 6" square hole, there was no way the threads were coming out, I took some measurements (O.D. of the pipe and O.D. of where it screwed into), headed to home depot, I bought a 4 level step down rubber coupler that comes with 4 hose clamps for $4 (well I bought 2 of them, one for a spare), I used a knife to cut off the steps i did not need, clean the seating areas and in less than 10 minutes was back in business, saved a reamming, its still going for 17 years.

Timothy Boyer    August 3, 2021 - 9:54AM

Good lesson here: once someone gets caught cheating you, you can only expect more deceit. Great follow up on that to make sure. Thank you for the sharing---much appreciated!

nomadikmechanic (not verified)    January 1, 2023 - 2:08PM

Just like when a doctor tells you something is wrong inside your body!! What do you do ? Get a second opinion!! Same with your car or anything else GET A SECOND OPINION!!