I Took My Cybertruck To the Tesla Collision Center After Someone Hit Me, and My Truck Has Already Been There 6 Weeks, Is This a Normal Turnaround Time?

What is the turnaround time to get a Cybertruck or other Tesla model fixed at a Tesla Collision Center?

On the Tesla Cybertruck Facebook Owners page, Adoni Cuevas expresses his frustration. His truck was involved in an accident in December, and he is still waiting for it to be fixed. He is eager to hear about other Tesla owners' experiences and hopes to find some answers. 

Adoni says, "Can anyone share their experience with a Tesla collision center and pics of the damage and repairs they did for you? And what was the turnaround time to get it fixed?" 

Please share your experience in the red Comment Section at the end of this report. Your insights can help other owners better understand the repair process.  

He continues, "I have mine at the Raleigh, NC location for repairs from someone sideswiping me about two months ago. Damages were minor. The truck has been there for six weeks now, and they can't seem to tell me how much longer it will be before I get my truck back, even though they've had all the parts except for a rim since January 13." 

"They expect the rim tomorrow, and I know it doesn't take days to change a wheel, but they don't tell me what they have completed thus far, which is annoying. It only took them a day to disassemble the damaged parts, so I assume it can't be that long to put it back together if they already have all the parts." 

"Insurance has already sent them the majority of the payment, and I can't get an estimated date of completion… I just want my truck back already!"

In the Comments, Maurice says,

"A similar thing happened to me. Imagine my front bumper and the left headlamp. It's been in the shop. Now, 4 weeks, and a guy told me it'll be another two weeks, at least, to get the parts. This is at a Tesla-recommended shop. Stuart Florida."

Bradley shares his positive experience 

He highlights the flawless repairs and the comprehensive service provided by the Tesla collision center. His message is clear-trust the process, stay patient, and your truck will return as good as new.

Bradley says, "The Tesla collision center is amazing. The timing takes a while. However, the repairs are absolutely flawless. They have everything needed under one roof, Tesla's attention, and they deal with insurance. Just trust the process, keep cool, and your truck will return as new."

Chris says, "You will submit the pictures to them through your app, and they will give you an estimate. They then make a date for the repairs, and you drop the car off, where they will give you a more precise dollar amount. Since this is insurance, it will be pain-free for you. I had a very positive experience with the collision center, and the quality of their work is factory-like."

"My initial estimate dropped $900 after they saw the vehicle because they decided to pull the dents out rather than put a new part in its place."  

However, not all comments are positive

A Reddit post says, "My Model 3 LR is currently at a certified collision center, and they had to order 80 parts from Tesla. The order was made, I think, four weeks ago?"

PNW_Eddie says, "I was rear-ended back in August. I called 24 auto repair shops and finally found one 18 hours away in Southern California (we live in Oregon) that would accept it. Unfortunately, it was declined and sent back to us. It was so frustrating. The only repair shop that can take it isn't willing to look at it until August."

"I'm over it, but on the bright side, they gave us a brand new Rivian SUV as a rental for the next few months."

Tesla has Tesla Collision Centers, which are trained and operated by Tesla Inc. Collision centers are dedicated locations that perform cosmetic fixes, light collision work, and complete structural repairs.

If there is no Tesla Center near you, there are third-party centers.

Tesla Preferred Collision Centers 

Tesla preferred collision centers offer the highest customer satisfaction for all Tesla vehicle collision work and repairs. 

Tesla Approved Collision Centers

Independently owned and operated, Tesla-approved collision centers are provided with Tesla training and tooling and can perform light collision work or full structural repair.

Other Collision Centers

Any independent repairer can order parts from Tesla for collision repair and maintenance.

Key points to remember:

• Complex repairs take longer: Major structural damage or extensive body panel replacements will take longer than minor fender bender repairs. 
• Part availability: The repair time could be extended if specific parts are not readily available. 
• Tesla-specific technology: The advanced technology in a Cybertruck may require specialized training and repair equipment, potentially adding time. 

Final Thoughts and Questions for Cybertruck Owners

Many CT owners don't live near a Tesla Collision Center and must take their trucks to a third-party body shop. The time to get your vehicle fixed could take longer than expected, depending on the severity of the damage. 

This is a reminder that repair times can vary significantly depending on the extent of the damage and part availability. The bottom line is, the repair process may take longer than expected. Patience is key in these situations, and being prepared to wait can help manage expectations.

What Is Your Experience With Getting Your Cybertruck Fixed?

Click the red Add New Comment link below and let us know.

Check out my Tesla Cybertruck report: Tesla Cyberbeast Owner Says, I’m Driving at 55 MPH Coming Back From a Ski Trip, When All Of a Sudden I Heard a Terrible Ripping Apart Sound Coming From the Top of My Truck

I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news and providing expert analysis on Subaru, which you'll find here, ensuring that you, as a reader, are always well-informed and up-to-date. Follow me on my X SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.

Photo credit: Denis Flierl, Adoni Cuevas