There's A New Subaru Starlink Lawsuit And What You Need To Know Now

Took my 2019 Subaru to the dealer. No joy. I contacted Subaru and they have blown me off. Said I'll have to pay $985 for a new module. Is this crazy or what. I need help. Where or Who do I contact to get this resolved?

My outback Starlink system has been malfunctioning. I’ve had the replacement on order for three months. Told today they have no idea when it may be in. So frustrating

2021 ascent touring, infotainment has been a nightmare since day 1. I’ve had nonstop issues, from speakers blowing, screen freezing, amp failing…my volume/ sound randomly went out today. Complete. Disaster.

Starlink is causing parasitic drain on battery. Battery dies every 3 weeks. Had to disconnect it. 2019 Subaru Outback.

2020 Outback at 35,000 miles has navigation issues where radio volume decreases, but no verbal directions are given. Then radio volume goes back up until next direction, which is not heard, and volume decreases again. Turn off car and radio goes off immediately -no delay. Turn off car and open door and radio is still on so I have to get back in car and close and open door to get it to go off. Eyesight goes off randomly when it's not raining or any adverse reason why it should. Messages won't download so no notifications. Sometimes don't get incoming calls and can't make outgoing calls. My car has been at shop for 3 weeks and I was just told, there will be a "fix" for all this, but not until September. So I'm supposed to drive my car for 4 months with all these things that need fixing and no guarantee the September fix will correct these issues. I don't use CarPlay because I frequently don't have a cord in my car-someone has removed it, etc., but was told I need to do that until they can "fix" the issues.

I bought a used 2019 Impreza last year (only 5k miles like new) and the Starlink system has NEVER worked correctly. It goes out all the time, all the apps go black and it reboots. Navigation, calls, everything drops!

22 WRX Premium, cvt with eyesight. Rain, sun, clear skies have all kicked my eye sight out. And I can't count the number of times the starlink has reset. Usually when GPS is giving the detailed info for multi turns. Fix this!

Defective Starlink Infotainment system. SOA is unable and unhelpful as well as 2 dealerships. 2019 Outback 2.5i Limited with less than 30k miles is unsafe and inconvenient and very frustrating to drive.

My navigation on my Outback only functions closeup, so I only see where I am within a few hundred feet. This is a 2019 Outback and has about 45,000 miles. Love Subaru but may have to part ways.

Dealership in Indianapolis tells me I need to update on my own.

I have a 2018 Subaru Outback only 45,000 miles. About a month ago my radio started acting up. I just got back from the Subaru dealer. My audio system is covered under my warranty. I was told it’s a known issue and it will take 7 MONTHS to get a new one. That’s UNACCEPTABLE! I want to be a part of this lawsuit!

I have a 2022 Outback, I received a message from STARLINK stating that the EyeSight System light is on 5/22. On my way home from work on the 28th, the panel was dim but before I arrived at home the screen was a complete blackout. The screen was frozen , non-responsive…..the next morning the screen but at night again you could barely seen any interior lights on the dash.

I have a 2018 Legacy Subaru with Starlink Radio Failure problems. I know this lawsuit has already closed. The 5-year warranty covers me. I brought it to the dealer, and they keep telling me the radio is on backorder. It has been over four months, and it keeps
giving me the runaround. Any advice? Our family has been Subaru loyal customer. My daughter has a 2021 Crosstreck. Is this covered under the new law suite?

Bought my Subaru Outback back in 2019. Within a few months I had to have the driver seat replaced because the rails were bad. In October 2022 the radio went bad. I am still waiting for a new one. My local dealer says they have no estimated time for a new radio. This is my first and last Subaru. I bought it because they are known for their longevity, but I think those days are over.

I have a 2020 outback, the screen blacks out. I have brought my outback to the Subaru dealer at least 5 different times. Every time, I am told they installed a software update. Then I am told, the Subaru mechanic must witness the screen blacking out, if they don’t personally witness the event, they cannot replace the screen, I produced a video of the screen going black, not accepted

I have a 2021 Outback XT Onyx edition. The same problems as others are reporting. Random reboots. EyeSight disengages in rain and snow. Lane departure assist struggles to understand where the lane edges are. Occasional auto-braking when nothing is in front of me. I read via other sites there is a March 2023 update that has a lot of updates--hopefully, updates to address many of these issues.

I purchased a used 2019 subaru outback the infotainment system is messed up i am on ssi disability and i was taken advantage of . I need help i don't feel safe driving the car. The car even called emergency assistance for no reason .and it violate my privace by hooking up to my blue tooth woth out permission. Im in topeka ks kristi robuck

I have a 2018 Legacy and have been waiting nearly a year for a new Starling radio head, I was unaware of the class action law suit that took place. Is there anything I can do now with this issue?

We recently had our 2018 Outback 3.6 in to have the system updated.
Since my wife's phone won't stay connected. T MOBILE indicated the phone was fine. Anyone had this issue and did you get the issue resolves. Please reply
Dan

Just bought a 2024 Crosstrek. Paid the additional cost for Srarlink. Touch the Starlink app and it says to download the app for my phone. There is no app. So therefore no Starlink.

I’ve had intermittent problems with my STARLINK unit but until reading about the lawsuit and details other users are having didn’t realize the full extent of the issues. I’ll be going to my dealer to report the problems and will be interested in their response…

I have recently been experiencing a battery drain issue on my 2019 Subaru Outback, which just passed 36k miles. I brought this into Subaru dealer after my local mechanic was unable to diagnose the issue and suggested it may be a warranty issue. Subaru dealer ran a series of tests, recharged the battery, installed updates, but could not guarantee that it would continue. They did find that because I did not renew the Starlink subscription and when the car was idle for a few to several days, the Starlink system continued searching in the background for updates, etc., and would draw on the battery thus causing the vehicle to not start. This was most recently occurring intermittently. I am concerned since I had never had this issue for the 4.5 years I've owned the vehicle and purchased a Subaru for its reliability. The dealer had noticed over the last couple of weeks that at least 3 other customers had experienced this as well with their 2019/2020 Subaru model vehicles. The dealer did suggest, albeit not happily, that perhaps I should renew the Starlink subscription ($99/year) so the vehicle can perform the necessary updates. The dealer in no way suggested that this was the solution and directed me to call the Customer Advocacy number to seek some remediation for this issue. It seems these things always happen to occur when something just falls out of the warranty period. I am interested in any information you can provide and to be notified of participation in any class action lawsuit.

Suburu agreed to a 5 yearc100k extension to your 2019 warranty
With regards to your issue. This happened in 2020. Check with your dealer. I believe this site has the article associated with the warranty extension settlement.

2021 Outback, purchased Nov. 2020. I have had issue with this vehicle since three months after purchasing it in 2020, beginning with the USB ports not working, and the driver Monitoring System shutting down.. It has been in the shop around 100 days, give or take a few, with issues relating to the Starlink and Infotainment systems. None of the issues have been fixed, but because they aren't continual, they can't seem to be replicated in the shop. I've been made to feel like these issues are unheard of, caused by something I'm doing, or that I'm exaggerating. I have documented everything, (mostly in emails to Subaru of America), but my more recent emails to SoA regarding the issues, have gone unacknowledged. Last year, SoA sent me a letter mentioning the Lemon Law, and asking the shop for specific documentation. I was later told (by the shop manager) that SoA reprimanded him for my car being in there so many times for the same issues. A few days after that, I received an email from SoA, saying the shop has indicated all issues have been repaired satisfactorily, and my case has been closed. I still have no USB power; the Driver Monitoring System turns off 98% of the time; the map tends to show locations completely foreign to where I am; the Eye Sight System turns off randomly; the rear cameras rarely, if ever, pick up pedestrians anymore, and only occasionally a moving vehicle; the voice control turns off the radio and audible map directions, and doesn't accept commands; text messages no longer come through the Bluetooth; the Infotainment screen randomly turns off; and the speakers tend to turn off, or blare loudly after using the phone. My remote start app I paid for, stopped connecting 10 months after I purchased it. And now, the gasket on the sunroof has fallen off, so I can't slide it open, and I can't close the solid panel, but hey...I can tilt it up! the car goes back in the shop tomorrow for routine maintenance, and hopefully a fix to the audio system glitch, and take another shot at fixing the USB's, so I have access to Apple CarPlay, so I ca use Google Maps on the screen, rather than constantly looking down at my phone.

Pretty angry writing this, not proof reading. The day I bought my 2019 Legacy the volume would not work and I perfectly recall the dealer resetting the system. The past 4 years the entire StarLink has been a failure. I told the dealer and the service dept and each time they said "we can't reproduce the problem." Lies Lies Lies. Finally they said they will replace and now when I call the only thing I get is 20 minutes on hold and "your part is on back order, we don't know when it will arrive." Never been so frustrated with a map the stops working, channels rapid fire changing, volume full blast or no sound, touch screen won't work. I have videos of this, and still the dealer lied to me and said, "nothing is wrong, hold down the power to reset." If it was that simple to fix I wouldn't be here, it is broke every time I drive and I want to make them pay as much $$$ as possible so they can feel the frustration and safety problems they have caused me. It was until I mentioned the class action lawsuit that they folded and said "we will order your replacement." Now I read the replacements are faulty??? No justice for the consumer. We are all done for. Subaru does not care. I'm getting my fix and selling the car.

I have 2019 Subaru Outback and the infotainment system has started to freeze, randomly switch screens, and become unresponsive.

I can perform a reset however this fix is short term (hours or minutes later it is back to misbehaving).

STARLINK touchscreen in my 2018 Legacy has been functioning poorly for a few months. Screen freezes, Apple CarPlay works part time. I have to reboot daily and still doesn’t help. But I was never notified of a class action. Car is still under warranty. Is it still possible to be included?

I have had a bad experience with my 2019 Subaru forester and the Bluetooth system. This my 4th Subaru and last!

2018 suburb outback, touch screen not working, dealership wants 2300k to replace. I also went to auto part store after I left dealership and they checked trouble codes and my eyesight is showing a trouble code, dealership didn’t mention that one when they had my car for 4 hours today.