Toyota has announced a new customer support plan for vehicles with peeling white and blizzard pearl paint. The paint can degrade very rapidly. Some vehicles see the paint begin to come off in as little as one year. The problem affects nearly 2 million vehicles. Models included in the program include the Toyota Camry, 4Runner, Corolla, Avalon, Lexus GX, or Scion IQ or XB. The program will support you whether you are the original owner or purchased the vehicle used.
Related Story: Will This Defect Affect Toyota's Reputation or Resale Values? Experts Answer
The program covers certain vehicles with Toyota's Blizzard Pearl (070) or Super White (040) paint colors.
Toyota White Blizzard Pearl Support Program Phase 1 Notification
Toyota began notifying owners last year in the fall. The owners of Toyotas with white or blizzard pearl paint received a letter notifying them of the upcoming support.
Phase 2 - Repair
Toyota's second phase will consist of a repair made by your local dealer at no cost to you. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program, not just the one from which the vehicle was purchased.
Contact your dealer if you have an affected vehicle. They will tell you the schedule and plan for repairs to your vehicle. Those owners who wish to have direct contact with Toyota on this issue can call the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm.
If you have a Toyota with Blizzard Pearl or Super White paint that seems defective please tell us about it in the comments below. Detail your contact with Toyota and how the issue is being handled. Your experience may help a fellow owner.
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John Goreham is a life-long car nut and recovering engineer. John's focus areas are technology, safety, and green vehicles. In the 1990s, he was part of a team that built a solar-electric vehicle from scratch. His was the role of battery thermal control designer. For 20 years he applied his engineering and sales talents in the high tech world and published numerous articles in technical journals such as Chemical Processing Magazine. In 2008 he retired from that career and dedicated himself to chasing his dream of being an auto writer. In addition to Torque News, John's work has appeared in print in dozens of American newspapers and he provides reviews to many vehicle shopping sites. You can follow John on Twitter, and connect with him at Linkedin.
Top of page image courtesy of Toyota.
Comments
2014 Camry white paint
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2014 Camry white paint damaged.
I have a 2008 Highlander with
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I have a 2008 Highlander with paint peel issues on the hood and front bumper. It is an absolute eyesore. I called Toyota headquarters and was informed that even though the paint used is blizzard pearl 070, the Highlander is not covered in the voluntary recall. It doesn’t make sense that it’s a defective paint, yet not all models are included In the recall. Toyota headquarters could not give a specific reason for it not being included and stated their is nothing I can do. I’m now looking into the class action suit in regards to this suit. I have been a Toyota owner for close to 40 years. It is a shame they are not taking care of this problem.
Is there a class action on
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In reply to I have a 2008 Highlander with by Alice Thomas (not verified)
Is there a class action on this. I have a Sequoia and get the runaround.
I have contacted the
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I have contacted the dealership and Toyota customer service about my 2013 Toyota Highlander with Blizzard Pearl paint. It is peeling terrible around the windshield. It been going on for over a year and the response I received was it was not covered and was up to me to fix it!
I have a 2013 Highlander
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I have a 2013 Highlander Limited. A few weeks ago we noticed an area by the window where the paint had peeled. Blizzard white. The body shop told us to check since there had been recalls. Same paint but we aren’t covered? Why?
I have a 2013 toyota
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In reply to I have a 2013 Highlander by Susan Carey (not verified)
I have a 2013 toyota highlander limited in blizzard pearl the paint is all peeled off or close to it around the windshield frame and on other areas of the car. Why have they excluded the highlanders?
We own a 2012 highlander in
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In reply to I have a 2013 toyota by Marla Oharah (not verified)
We own a 2012 highlander in the blizzard pearl paint. Also around the windshield the paint is coming off in big spots. Toyota said it’s not in the recall and it’s on us to fix. May as well be a Kia!!!
We have a 2011 highlander and
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In reply to I have a 2013 Highlander by Susan Carey (not verified)
We have a 2011 highlander and the blizzard white paint is peeling in sheets off the top of the car. I love this highlander , but seriously doubt I would get another ... why would Toyota not include the highlander ! Very poor customer service !
I own a 2012 Toyota Sequoia
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I own a 2012 Toyota Sequoia with the same Blizzard Pearl paint, the paint has been peeling off horribly in the last three years. Toyota refuses to acknowledge that Sequoias are also victims of this poor paintwork. I just got off the phone with TCS and they just basically said "they didn't care", the vehicle is out of warranty, sorry if you thought that investing over 50k in Toyota was a smart decision, think best the next time you buy a car. what a shame! it used to be a good car manufacturer. I feel sorry for those that work there every day answering their phones and having to lie to us all, the paint work from toyota is inferior quality! Buyers beware, put your money elsewhere!
I have Toyota Camry 2015 I
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I have Toyota Camry 2015 I bought brand new Car the color is blizzard pearl I noticed yesterday that paint is peeling off on both sides of windshield.
I live in Jamaica and bought
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I live in Jamaica and bought a 2008 pearl white Toyota prado from Toyota Jamaica and have been trying for the last 6 years for them to repair the peeling paint but to no avail. I have even reached out to Toyota International and Mr. Akia Toyoda, the president but I am still being stonewalled by Toyota Jamaica. How can you help?
I have a 2015 Highlander XLE
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I have a 2015 Highlander XLE with Blizzard Pearl. The paint is peeling off top of car between windshield and sunroof. Took it into local Toyota dealer and was told it's the same problem with the paint as other models and it's not on list. Told to call Toyota Customer Service which I did. Rep said that Highlander isn't on the list as being affected and it's not assigned to my VIN number. Was given a case number. Nothing that Toyota can or will do. It's ridiculous, the company should know that the paint process is defective for Blizzard Pearl since numerous customers have complained about it irregardless of the model.
I have a 2016 Corolla, white.
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I have a 2016 Corolla, white. Took car in without the letter they sent home to my local dealership after calling ahead and asking what to do about the paint recall. Went to the dealership's body shop at the appointed time, filled out some paperwork, then walked outside with someone to inspect my vehicle for the peeling of paint, of which he found on all panels. I'm receiving a full body repaint next week, expected turn around time is 5 business days. I am dropping my car off on Monday, and Toyota is lending me a rental until my car is ready, all at no cost. I do have to front a $50 deposit on the rental of which I'll get back when I return the vehicle. So nothing outlandish, and looking forward to new paint.
5YFBU4EE2DP148008
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5YFBU4EE2DP148008
2013 Toyota Corolla white paint is falling off leaving grey primer spots. Is this recall covered for this car?
please contact me [email protected]
I have a 2009 RAV that has
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I have a 2009 RAV that has less than 61,000 miles. The colour is the pearl white. Today June 27th, 2020 the service writer at Toyota noticed paint chipping off my roof. This car is professionally washed and waxed and always well cared for.
Received 2 recall notices.
Will see what Toyota says.
2011 RAV4 with peeling on
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2011 RAV4 with peeling on roof. It’s not indicated in the article but I did receive a letter.
I was sent the recall
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I was sent the recall information on my 2014 Corolla in 2018 and waited until the approval was cleared to have my car re-painted due to the flaw/recall. Needless to say, I have emails from Toyota Customer Experience confirming the approval yet here I am in 2020 still waiting . The dealerships just keep putting it off what's the deal here ?
2008 gx470 pearl white
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2008 gx470 pearl white peeling paint here. Took it to dealership in Maryland, who confirmed It was definitely a manufacturer defect after performing a strip testing all around the car. Got approved to have my vehicle painted. Dropped of car June 1. Got a call by dealership next day to come pick up my car. Dealership made clerical error in documentating and filling my VIN#. GM of dealership refused to take responsibility for their negligence and don't return my calls or emails. I'm stuck with a hideous car with peeling paint all over. Lexus Corporate aware and refuse to do anything about it. Shame. What do I do?.
2008 gx470 pearl white
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2008 gx470 pearl white peeling paint here. Took it to dealership in Maryland, who confirmed It was definitely a manufacturer defect after performing a strip testing all around the car. Got approved to have my vehicle painted. Dropped of car June 1. Got a call by dealership next day to come pick up my car. Dealership made clerical error in documentating and filling my VIN#. GM of dealership refused to take responsibility for their negligence and don't return my calls or emails. I'm stuck with a hideous car with peeling paint all over. Lexus Corporate aware and refuse to do anything about it. Shame. What do I do?.
I have a 2012 Toyota
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I have a 2012 Toyota Highlander in blizzard pearl. Pealing in the roof. Doesn’t say whether Highlanders are covered.
My 2010 Lexus GX460 with
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My 2010 Lexus GX460 with starfire pearl paint is peeling badly on the hood. The dealer claims it's not covered but I know it should be. Looking for info on a class action suit
Same here. 2011 GX460
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In reply to My 2010 Lexus GX460 with by Candace (not verified)
Same here. 2011 GX460
What should I do about the
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What should I do about the pure white color paint issue, if I don't have the letter?
I have reached out to Toyota
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I have reached out to Toyota Customer Experience Center. They assigned me a case # on 5/28/20 . Have had photos of my Rav 4 with Blizzard Pearl paint taken at the dealership. . Still awaiting a call back from my dealer as to when I will be scheduled for repairs. Will continue to call them every day.
Have you gotten anymore
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In reply to I have reached out to Toyota by Barbara Nicodemus (not verified)
Have you gotten anymore information on your Toyota. I was given a case number but that’s all. They said they would call that was yesterday jul 10 th. Mine is Tacoma truck. It is not on the list but I was told it was covered.
Have contacted Customer
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Have contacted Customer Service at my local Crestmont Toyota dealership and the main office of Customer Care. They try to help. I have a Case # and have had pictures taken of the many peelings on my car a month ago. I’m presently Having trouble getting a date for repainting. Any tips?? d
I have a 2013 Highlander with
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I have a 2013 Highlander with Blizzard Pearl paint that is currently peeling in two separate spots. One spot is on the roof and the other is on the driver side post of the windshield. The spots are all the way down to the metal.
I took it to my local dealer and was told it was not covered by the recall because it was not painted at a specific location.
I took it to 4 different auto body shops and they all agree that it is a paint application problem and suggested I go back to the dealer.
I don't understand what difference it makes where the car is made. It's apparently the paint that is the problem.
I am still pursuing all options. Is anyone aware of a class action suit for this particular problem?
I have a 2008 Rav4 with
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I have a 2008 Rav4 with Blizzard White paint that is peeling in 3 different places. I was told today by Toyota Canada that my VIN is not one of those included in the recall...no explanation why. Very disappointed:(
My 2012 Toyota Tacoma’s white
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My 2012 Toyota Tacoma’s white paint started pealing a year ago, it’s between both doors by the windows and under the hood. It has been kept in garage until last year. I couldn’t figure out why the paint would bubble and chip of in that area. I just kept touching it up. I contacted the Toyota dealer and was told it was not one in the recall. But after looking at other vehicles like mine it is doing the same thing.
2016 Toyota Camry SE Special
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2016 Toyota Camry SE Special edition Blizzard Pearl beginning to peel from bumpers, near door handles and around front windshield. I received a letter from Toyota but no clear cut instructions on how to move forward.
Pagination