Is the Subaru cracked windshield lawsuit finally settled?
A New Jersey judge granted preliminary approval to a class action settlement in the Subaru cracked windshield lawsuit that would benefit 1.4 million Subaru owners and lessees.
A report from Top Class Actions says, "On October 3, U.S. Magistrate Judge Matthew J. Skahill filed an order preliminarily green-lighting the settlement, which comes after four years of litigation, 13 depositions and tens of thousands of pages of discovery documents and subpoenas."
The class action against Subaru of America started in 2019 when Subaru owners said their windshields were cracking for no apparent reason. Subaru moved to dismiss the case in 2020, the judge ruled in favor of the plaintiffs, and the lawsuit moved forward.
Reportedly, multiple windshield class action lawsuits had been filed separately and were then compiled into one lawsuit because of their comparable claims.
The report says the settlement would end class action claims that the windshields in some Subaru vehicles crack during normal use.
The settlement includes the following models:
- 2020-2022 Subaru Outback
- 2019-2022 Subaru Forester
- 2019-2022 Subaru Ascent
- 2020-2022 Subaru Legacy
CarComplaints says, "Subaru denies the windshields are defective and denies all allegations in the class action lawsuit. But having spent five years in court already, Subaru says it decided to settle to end the ongoing and expensive litigation."
The preliminary settlement agreement.
1. Subaru agreed to an extended warranty of eight years or 100,000 miles and a one-time windshield replacement as part of a class action settlement submitted for preliminary approval in the U.S. District Court for the District of New Jersey.
2. The agreement says, "The Subaru cracked windshield extended warranty is limited to a one-time replacement of the windshield. Once replacement occurs, this will end the extended warranty as it expires once the windshield has been replaced."
3. The settlement also calls for reimbursement of documented prior windshield replacements with proof of a qualifying windshield crack. Subaru customers will only be reimbursed if damage was caused by residual windshield stress, not any other cause.
4. The cracked windshield settlement says there is a process Forester, Outback, Ascent, and Legacy owners must go through to "prove that their loss was caused by the alleged defect as opposed to impact damage that would have caused a cracked windshield regardless of any alleged defect."
5. The settlement agreement says, "The new windshield will be manufactured with a revised process that substantially reduces the likelihood of a crack/damage occurring to a windshield from a minor impact and residual stress."
A report from CarComplaints says, according to the windshield lawsuit settlement, there are two groups of Subaru customers:
1." Those who can produce proof that they incurred a qualifying repair cost prior to the close of the claims period and contemporaneous photographs confirming the damage (Tier 1).
2. "For those who can produce proof of costs prior to the notice date but do not have contemporaneous photographs of the damage (Tier 2)."
Those who can satisfy the requirements of Tier 1 claims are eligible to recover at least 125% of their costs. And those who fall under Tier 2 will recover up to 100% of their expenses, "subject to a conditional $2 million limit, upon completion of a photo questionnaire designed to verify their claim."
The windshield lawsuit settlement says the sum of Tier 2 claims is not expected to exceed $2 million, but in the event it does, each claim will be reduced according to the number of qualifying claims that were filed.
"Absent clear evidence of fraud, no successful Tier 2 claimant will receive less than 25% of their approved claim."
It's important to note that the windshield settlement terms and conditions exist. Nothing is official and complete until the federal judge grants final approval to the settlement agreement.
The final fairness hearing of the Subaru cracked and chipped windshield lawsuit is scheduled for April 21, 2025. Stay tuned to my reports for final approval on the Subaru defective windshield lawsuit.
Do you drive a Subaru Forester, Outback, Ascent, or Legacy model and experienced windshield cracking? If so, click the red Add New Comment link below and let us know.
I am Denis Flierl, a Senior Torque News Writer since 2012. I’ve invested over 13 years in the automotive industry in a consulting role, working with every major car brand. I am an experienced Rocky Mountain Automotive Press member. You'll find my expert Subaru analysis here. Follow me on my X SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.
Photo credit: Subaru
Comments
2019 crosstrek windshield…
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2019 crosstrek windshield cracked replaced with insurance company replacement cracked recently.
I have a 2020 Subaru Outback…
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In reply to 2019 crosstrek windshield… by Herm (not verified)
I have a 2020 Subaru Outback, and window cracked with no other vehicles in front of me. The Subaru Dealership wanted $1895.00 to replace and calibrated the sensors.
Very expensive. On the other hand my old Honda Hrv was just $399.00 to fix.
I own a 2022 Subaru Outback…
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I own a 2022 Subaru Outback. About ten days ago, I heard a loud pop while driving and later discovered a large, U-shaped crack basically around the mirror. Safelite is replacing the windshield today, 10/14/24. How do I file a reimbursement claim with Subaru?
2019 Subaru Outback Premium,…
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2019 Subaru Outback Premium, I have had my windshield replaced several times
My windshield started…
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My windshield started cracking about 3 months ago below the dots on the bottom of the windshield. I noticed it when it started cracking upward into the visible portion of the windshield going both directions. You may contact me at 253-720-2500 Rosemary Bouloumpas.
I have a 2022 forester that…
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I have a 2022 forester that has a cracked windshield
My Ascent mysteriously had a…
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My Ascent mysteriously had a crack and I wondered how. Now I see it wasn’t me for this one. Plan to take it in for a service soon to see what they say.
I bought a brand new 2022…
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I bought a brand new 2022 Outback XT, Premium edition. Few months later the windshield started cracking for no obvious reason. Tried to repair it several time but the crack kept growing and growing till I decided to replace in May 2024.
Is this lawsuit applicable for Canada as well..? How to proceed for the claim?
Thank you.
Bought a new 2019 Subaru…
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Bought a new 2019 Subaru Ascent in the fall of 2018. The windshield cracked within the first three months of ownership. At the time we figured it was from road debris, gravel, etc. It was a crack that streaked across the windshield and would reflect sunlight in the driver's eyes at certain angles. That was really annoying. We had the windshield replaced at the
dealership, and it cracked out of nowhere three weeks later! While we were driving we heard a pop and then a crack streaked across the lower part of the windshield. It wasn't the sound of a rock or something hitting the windshield. It was like it came out of nowhere. That was annoying but the crack isn't in as bad of a location as the first one. We had not hit a pothole, no gravel, no debris hit the car. Took it back to the dealership and asked if it wasn't installed right, or if it could have been defective. They said they couldn't do anything about it. And, I wish I would have recorded it, the service tech said, "Yeah, they make the windshields a little thinner now for the eyesight safety cameras." I asked if we could buy a better one. They said no, and most of the local glass shops don't replace this type of windshield. Hmm... We didn't get the windshield replaced again. Why pay $1,200 for something that's just gonna break again? ? There's a lot we've enjoyed about the car, but not the windshield. It has been cracked 99.9% of the time we have owned the vehicle.
I'll pay for the windshield …
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I'll pay for the windshield , Subaru should cover the recalibration, it's more than the windshield.
I have a 2021 Ascent that I…
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I have a 2021 Ascent that I bought new, exactly 3 yrs ago. My windshield has not cracked, but it has extremely excessive pitting over the ENTIRE windshield. In the sunlight, it looks like there’s an evenly distributed coating of glitter, and it makes it difficult to see in direct sunlight. I’ve heard that this is a common problem, and I feel should be part of this recall. It’s clear that the windshields were just not made properly.
My windshield has been…
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My windshield has been cracking over the last year and now full length window. I purchased 2022 Forester new from dealer. Expensive to replace and won't pass inspection without replacement. Please let me know if this may cover me.
Gabriel Torchia
I drive a 2019 Subaru…
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I drive a 2019 Subaru Outback and had the windshield replaced 6/26/2024 due to a chip (and spydering crack, requiring replacement). This past Sunday (12/14/2024), my windshield has a stress fracture almost 24" long starting from the lower edge of the passenger side. The window is not even 6 months old. How should I proceed?
22 Legacy and the first …
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22 Legacy and the first sign of crack was parked in the garage overnight. Cracked started on the outer edge of the windshield where it is glued to the frame.
Had a new 2022 forester one…
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Had a new 2022 forester one month when the front windshield cracked from top to bottom when I was washing the car. The dealer found a tiny pit in the crack and claimed external damage and disallowed that claim. They also denied any knowledge of the American lawsuit and /or any problems with Subaru windshields or Subaru Canada's acceptance of the previous class action ruling in the United States. A bad show all around.
I own a 2021 Subaru Forester…
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I own a 2021 Subaru Forester. I have already replaced the windshield and have my receipt.
How do I get reimbursed?
I just repaced a cracked…
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I just repaced a cracked windshield .so what is next.?
I have a 2022 subaru outback…
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I have a 2022 subaru outback and have replaced my windshield two times already!
I own a 2020 Legacy Touring…
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I own a 2020 Legacy Touring XT. A couple years ago my windshield cracked for no apparent reason. I live in Michigan and it was winter and cold. There were no chips in the windshield, suggesting something had hit it. The crack started in the lower right. Two weeks later it spread to my field of view.
The windshield repair/replacement technician said he has seen many of these. He pointed out that there are heating elements under the lower right windshield to keep the windshield wiper from freezing to the glass. I don't know if that contributed to the failure or not.
we have replaced the window…
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we have replaced the window shield in September of 2024 and it has cracked again will no signs of a chip confirmed by shop that did the work it is on Legacy
I drive a 2014 Forester with…
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I drive a 2014 Forester with the eye sight and as of two days ago 12/26/24 went out and there was a crack in the windshield not a chip. From right at the top of the driver side wiper blade up I to the windshield about 5 inches. Dealer claims they know nothing about a class action suit...not surprised I have nothing but negative feelings towards the Subaru dealers auto repair area! We'll see what happens.
My 2019 Subaru Forester had…
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My 2019 Subaru Forester had a small crack in the windshield one morning in May/ June of 2022. I brought it to Anchor Subaru to have it checked. They, of course, said it was most likely due to road debris and would not be covered. It never sat right with me because it appeared out of nowhere. I don't remember hearing anything hit my windshield.
My 2019 Subaru Forester had…
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My 2019 Subaru Forester had a small crack in the windshield one morning in May/ June of 2022. I brought it to Anchor Subaru to have it checked. They, of course, said it was most likely due to road debris and would not be covered. It never sat right with me because it appeared out of nowhere. I don't remember hearing anything hit my windshield.
Yes a small rock hit…
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Yes a small rock hit somewhere my windshield in Feb 2023...no damage seen that day.
Within 5 days a hook style crack...starting from just below the driver side windshield wiper (where impact (could not be seen) extended across the middle of almost the entire windshield. Windshield needed to be replaced immediately, and repair shop acknowledged Subaru has a problem here.
Although I have a 2019…
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Although I have a 2019 Outback, last year I experienced 2 broken windshields. Both were from rock strikes. In the first instance, the crack traveled to a distance of more than two feet in a matter of days.
The second time, there was immediate expansion. I put the first replacement through insurance, which still cost me $500 CDN, and the second one was $1500. That's a lot of money to put in to windshields in one year.
My outback Subaru is a 2018…
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My outback Subaru is a 2018 with a cracked windshield, due to the same unexplained reasons as owners with newer models. I’m hoping my model can also be included. My deductible is $1k, Safelite states the entire windshield has to be replaced.
Just purchased 2021 Outback…
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Just purchased 2021 Outback and windshield got 2 cracks while sitting in our driveway!
I am the owner of a 2020…
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I am the owner of a 2020 Subaru Forester automobile which was purchased about
November 2019. Attached is a picture of a crack in my windshield that I noticed on June 21, 2024 about 9 or 10 days after arriving in Chillicothe, Ohio. The attached photos were taken because the person in Jackson, Ohio who repairs windshields wanted to see the location of the crack. Since this was the second time, (in less than a year I had
a crack in my windshield) I realized whoever does the work would need to be
knowledgeable of adding the important safety features which are included in the windshield itself. I had to go to a Safelite dealer in Columbus, Ohio, about 45 miles away to find the qualifications necessary to install Subaru windshields.
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