There's A New Subaru Starlink Lawsuit And What You Need To Know Now

For the last 3 months on my 2023 Subaru Outback the starlink entertainment system has been doing very strange things by itself. It will call phones in my history, sometimes several times in a row. It frequently will change from my home page to list of previous phone calls. It occasionally will change radio stations by itself. All updates are current on my phone and car. The phone calling is dangerous because I have to quickly hit end button and then hit home button and then radio to get back. My dealer has worked on this several times with no fix. I bought the car new in June of 2023. Help me if you can thank you!!

My name is Catherine Shadbolt. I live in PETERBOROUGH, ONTARIO, CANADA. MY INFOTAINMENT SYSTEM ON MY 2021 Subaru Forester is not working . Subaru dealer here and Subaru Canada refusing to warranty. My vehicle has less than 40,000 km. Am I eligible to join a class action lawsuit?
Subaru tells me the vehicle was 3 yrs old in March 2024.
Thanks

2019 Outback touchscreen is delaminating. Out of manufacture's warranty.

I own a 2019 Subaru Legacy Sport and am having the same radio (Starlink System) problems. I have reset the radio as suggested and made sure the software is up to date. This is a very concerning problem (safety issue) when you are driving and the unit resets by itself or goes totally blank while you are operating the vehicle. It even occurs while I am using Apple Car Play for part of my navigation during long trips. I would like to be included in the Class action lawsuit against Starlink.
Feel free to contact me if you have further questions

Thanks
Rob Edwards

I have a 2016 Legacy with Starlink problems - no map access, but the worst is a constant rat-a-tat noise that only stops when I keep my hand on the infotainment screen - not very safe driving. Screen immediately reverts to the App screen after selecting Home or Map

I contacted SOA and was told they would cover $500 on a $2,600 replacement. That's not an option for me.

2019 outback an star link is not working right it jumps from fm to am on its own just bought car from friend driving down the road an the phone comes on its own

2019 Subaru Outback Touring - Screen initially showed signs of delaminating, small bubbles that you could not feel. Things worked ok, but as time went on, it began to have a mind of it's own and change randomly. This has been a nightmare and I'm extremely disappointed with Subaru's response so far. Now the screen is completely non-responsive to touch and still randomly does whatever it wants. No stereo, no navigation, cannot change settings, etc. The only thing the screen is still good for is the back-up camera. I too have eyesight problems with raining conditions. It seems to come and go as it pleases. Fingers crossed that some day they issue a recall for it.

I've had many issues with this year and model of car from poor battery performance to the entire AC system needing replaced. I won't buy another and I'm confused as to why Subaru has such a following.

I have a 2019 Outback that has the same problem with the bubbles under the screen. The system is unusable and when I contacted Subaru about it they claimed I would have to take it to one of the Dealerships to have the problem looked at. When I got to the dealership and described the problem he already knew what it was. He told me the only way to fix is to replace it to a tune of 2300.00. I sent the report back to Subaru and after a long time they have finally said they would help with the cost of replacement by dropping 1000.00 off the cost. I have tried to contact them back to find out what type of warranty they are going to provide if I go ahead with the repair but i cant seem to get them to respond to me. this is not the type of customer service i thought i would get from Subaru. Very disappointed and frustrated at this time.

My 2024 forester has had the infotainment unit replaced twice and it still freezes, shuts off. The headlights go out. The eyesight continually goes out . My car has been in the service department at least once a month for a year with the same problems. Subaru refuses to classify it as a lemon.

2019 Subaru Outback with a delaminating screen. It keeps calling random people and becomes unresponsive.

Same issue, 2020 WRX. I've noticed no delamination bubbles on my radio, but it's been replaced THREE TIMES now, to no resolution. HK unit. Every single replacement unit has failed within a week in the sun. SOA is refusing to act, and my dealer became tired of me pestering them. Unit is still under warranty.

This will be the last Subaru I buy. Very disappointed in Wilde Subaru of Waukesha, WI, and SOA.

My 2019 outback has bubbles under the screen and is unresponsive to physical touches and randomly goes crazy calling my contacts and cycling through different media sources. Its incredibly distracting and frustrating. I cannot even disable the screen.

I have a salvaged title on this vehicle, I started a case with SoA and brought it to a retailer. I was informed since the title is salvaged- i have no leg to stand on and I am wholly responsible for the replacement, as well as the $100 diagnosis fee for them telling me its not covered.

Not a happy camper.

Have a 2019 Outback with bubbles under the display. It goes haywire and constantly beeps as the screen changes to different modes (apps, radio, etc.). How do I join the lawsuit?

I have a 2019 Outback that has delamination screen bubbles and is also causing button ghosting where it's pressing random spots. Once it starts you can't get it to stop. It is very distracting when driving, and is likely a safety issue. How do I join the class action suit?

just bought new 2025 subaru ascent limited. Next day starlink died. Dealer said they tried software update but did not help. Need to replace whole media center which takes 2 weeks to replace with shipping parts. What r my options? Thanks

I have a 2019 Outback and my does ghost actions. Calls people from my phone. Doesn’t stay on radio switches out of the blue. Navigation will work for alittle bit then switches address.

I have a 2018 outback that has the navigation system that is possessed. What are my options?

I have a 2019 Outback that is going bonkers via the infotainment center. It calls people randomly. Navigation hardly works. Bubbles in the screen. Now the subscription to starlink doesn’t work so going into the dealership for diagnostic.

I have a 2019 Outback that has the same problems everyone is describing - spots under the screen, constant beeping as the display jumps between different inputs and modes. Very frustrating.

Needed to have the STARLINK multimedia system replaced in my 2019 Outback because of moisture on the backside of the screen and system stopped functioning.

I have a 2018 Outback and the entertainment center is doing the exact same things others have experienced. Why wasn’t 2018 included ??

I bought my 2019 Subaru Outback used about a little over a year ago. Within the past 5 months, the radio and Bluetooth capabilities have become unusable. With constant beeping, changing of the radio stations, disconnecting and connecting to the Bluetooth. I do not believe my car is under warranty.

My Head unit is virtually useless it switched it self to French, constantly changes channels, calls contacts randomly when phone connected, switches station and even when I try to get away from all the cahotic beeps and boops by powering off the heat unit it turns itself back on.