There's A New Subaru Starlink Lawsuit And What You Need To Know Now

First time Subaru owner here. 21 Legacy and the screen randomly shuts down and glitches. Also eyesight becomes unavailable when raining/ snowing. When Apple CarPlay is in use I get a message on the screen saving device not recognized. One of the reasons I decided to purchase this brand was because of the safety features (eyesight especially) and to have it not function properly and put safety as risk is very disappointing. Also I’ve had to replace my battery at only 40xxx miles. (Which I felt was a bit early to do) and they aren’t inexpensive.

My 2019 Outback started having problems with the StarLink immediately. The problems became more and more severe and I reported it every time I took it in for service. Every time, they said they couldn't reproduce the problem. I eventually started taking my OB to a dealer closer to me for service and reported it there as well with the same response. My OB has 33,600 miles on it and although it's out of warranty due to time.

After reading about others having the same problem, I took it in recently in hopes that they might replace the head unit. I was told the head unit would cost about $1450 installed, not including tax! Furthermore, they wouldn't replace it as a "known problem" and said I should call Subaru of America.

I called Subaru of America and was asked about the dealer that told me to call them. He needed to call the dealer to verify the problem I was reporting, and he would call me back. He called back and said SOA would do nothing for me. I asked him to put that in writing and he said he could send me a form letter stating that my car was out of warranty. He also said he saw that I had reported it every time I had the car serviced. He ask me why I hadn't called SOA when it was still in warranty?! Why should I need to call SOA if warranty problems should have been handled by a dealer?!

I don't know how to join a class action lawsuit or if I should file lawsuits on my own against the dealers, mechanics, and SOA individually.

This is the last Subaru I will ever own.

I have a 2019 Subaru Legacy. For the past 3 months I have been dealing the Screen going out and then coming back and going out. I took my Legacy in June 2023 and they reset and updated the software. I went on a 2000 mile trip and it worked fine.
When I returned I put a CD in and the whole thing started again. I have a 100,000 mile warranty on the Legacy and right now have 47, 650 miles on that warranty.
I have taken the Legacy back and the dealership had it for 3 weeks, giving me a loaner car.
Yesterday, July 13th, 2023, I was asked to return the loaner car and pick up my Legacy. They put an order in for a new screen however, I was told there is no ETA at all. I am driving using my phone as long as I have the speaker on to hear when making a call and even that is going in and out. I love the Legacy but I am more than disappointed.
Thank you for this web page and the information provided.

I own a 2020 forester sport. The STARLINK system has had a server error for weeks now. My remote services work fine, but the STARLINK app is completely broken. Opens to an error message.

What about the sorry wheel bearings that subarus have? I've never had to replace rear wheel bearings on another vehicle. Just subaru seem to be prone to this defect.

I have a 2019 Subaru Outback. Dealer told me that head unit malfunction is covered by warranty, but I have been waiting five months for the component. They just say that it is on national back order and that there s nothing they can do about it. Very frustrating to drive with no maps, no GPA, no radio, etc.

I am having several issues with Starlink. The Dealership is giving me a hard time
Received a red alert stated Recall High head unit “ on my screen also stated to stop car and call dealership. They could not give me an appointment for one week. Received call from dealership stating.They received a call from Starlink stating the message was released in error. How can I join the class action suit? My car is a 2023 Outback

I purchased a used 2019 Subaru Outback in February 2023. In March I attempted a update and the updated resulted in failed update with a the system shutting down then trying to turn back on. There is message the the USB device could not be found. I took the vehicle to the nearest dealership for diagnostics and to see if they could repair the Infotainment System. They could not and said I needed a new head unit. As of today the new Head Unit is still on back order with no estimated date of arrival. Since I have no warranty and the new Head Unit is costing me over $1,600.00 to be replaced. The system was working fine till I tried to do the update.

My 2022 Outback Wilderness experience chronic issues with the touch screen going out, not recognizing its being touched, eye sight suddenly going out, radio going out and being glitchy. This is my fifth Subaru and potentially my last. I have never had so many issues with any other vehicle.

I purchased a 2019 Subaru Crosstrek that is experiencing all of the reported symptoms in the models listed in the lawsuit and uses a Harmon Gen 3 head unit. However, the Crosstrek is not listed as a model in the suit. I'm wondering if anyone knows why. I have an appointment with the dealer this week. They are going to attempt to upgrade the software to resolve the issue.

I have a 2019 Outback with 112,600 miles. After at least 8 episodes of battery drain and favorable checks of my alternator and battery, I finally was able to get in to a Subaru dealership after a 3wk wait. They diagnosed the battery drain as a DCM/Phase 3 starlink connectivity issue and reset it to sleep mode. The display screen has also recently been randomly switching SXM channels and other odd messaging. After reading a few other forums today regarding the battery drain fix causing the microphone of my cell phone bluetooth to deactivate, I tried my cell phone immediately after getting the keys and found the bluetooth microphone to be deactivated. I informed the Subaru service manager and he said it is a brand new issue. Battery drain fixed, but no bluetooth and screen issues. He said he would research a workaround for 2019's. I'm anxious to learn where the class action law suit goes before I need to buy a new DCM ($1,000) or screen/radio (quoted at $2,300). Please keep me posted.

Just bought 2023 WRX and I only put 2200 miles on it and the whole display is black so I can’t access anything and it has my eye sight and other safety features disabled.

Our first Subaru, a 2020 Legacy w/28000 miles..Since day one the Starlink System shuts down, screen goes black. Separately, safety functions like eyesight stop working or constantly warn. Cannot trust any safety functions to be operating properly at any given time. Seems to happen ramdomly, perhaps more often in winter. Have gotten the "we checked it and nothing wrong" four (maybe five) times from the dealer with no improvement. VERY tired of this happening in a new car

2019 Forester & 2021 Legacy owner
Both had identical problems. Had many frightening drives with various parts of the touchscreen shutting down, and including eyesight navigation. Cried so much I ended up selling the 2019 and buying the 2021. Now the 2021 is doing it and I'm told the same thing- cannot duplicate the problem. I drove out of their lot and it did it so that was a lie. I particularly love the HVAC shutting down or starting on its own.

I have a 2021 Subaru Legacy and starling will not pair with any of our phones.

Unfortunately, my 2019 Subaru Outback’s Infotainment System has just gone crazy in the last week (since 8/1/23); therefore, the 3/36 warranty has expired.

Infotainment system suffers from ghost touching. The dealer has units on backorder since November 2022 (it is now August 2023). I can't trade this thing in until this is fixed. I can no longer use the Nav system. Nor can I change radio stations. No other apps work either.

My STARLINK system hasn’t worked in years. How do I join the class action lawsuit?

2019 Subaru Outback, infotainment system changes itself, calls people through the attached phone (call my deceased Mother-in-Laws phone with my wife and kids in the car). The service people at the dealer know that this is a HUGE problem, there have already been lawsuits with earlier models, they want $1471.25 to fix it, and SOA says that they are willing to pay $300. This is rediculous for a problem that they obviously know about.

I purchased a 2023 Subaru Outback onyx, and apple carplay is not working . I’ve been back to dealer three times and have been told they have no idea why. Now I’m to record when it stops working and show proof . A brand new car and I cannot get help from Subaru customer help line or dealer

I have a 2019 Subaru outback with under 30k that the infotainment is going bad and doing all sorts of weird stuff. As I read so many people are having problems with this and I see a class action against them. Hopefully they will pay to have this problem resolved.

I too, am experiencing major inconvenience with my multi-media starlink system in my 2019 Outback. I noticed bubbling on the touch screen about a month ago. I did not make the connection that the bubbles are affecting the touch screen when the problems with switching stations began, it was random so I would turn it off. Now I turn it off and it turns itself back on and starts going through all the screens like crazy. It's distracting and frustrating to be told the radio is broken and can't be replaced anytime soon because it's on backorder. I don't feel safe driving the vehicle since I know the whole touch screen is fried.
While standing there at the dealership I heard another woman say she brought hers in because the radio was bad. The dealership was cagey about my personal situation and if I had not overheard her and then brought it up with my service rep. I think they would have let me believe this was a one-off situation.
I'm upset that I still have payments to make and I'm not sure it is a good idea to continue driving with such a major component malfunctioning and no replacement currently available. I've contacted SOA and gotten only an email acknowledging my attempt to contact them about my problem. Put me on the list as a dissatisfied consumer who thinks Subaru needs to make this right. Especially if they knew this was a problem.

A friends 2024 Subaru Crosstrek with the 11.6 Denso unit resets often. We went on a road trip this last weekend and it reset 3 times in 8 minutes. Seems much worse when carplay is active with google maps open. Other combinations result in reset much less frequently.

My 2019 Subaru Legacy is experiencing the same issues list above in the lawsuit. I went to my local Subaru Dealership to have the issue diagnosed. They charged me $99.95 diagnostic fee and wanted to charge another 702.50 + Tax to replace my radio system. I declined and now looking into being part of the new Class Action Law Suit against Subaru.

Starlink System had several issues. Rear view camera stopped working, Display didn’t change when a song changed. Bluetooth didn’t work. Ultimitly, all features were dead. New unit ordered on Jan. 18, 2023. Took 5 months to receive and install.

Our 2020 Outback has had issues since day 1.

1. Reboots periodically
2. All audio comes out of front dash speaker loud. Requires reboot.
3. Eyesight sometimes disables itself
4. DCM (4G) suspected of draining battery (maybe related to AT&T signal). This killed the battery once already.

There are many more quirks despite having the latest updates.

I just bought my 2019 outback at the height of used car shortage- I could not order a new one -due to computer chip shortage - , as of yet - I haven’t owened this car for year. This crazy touch screen- totally has a mind of it’s own Turns itself on it scans for the channels by itself the whole screen just keeps scrambling what a distraction and how horrible if I’m on Bluetooth it’s on Bluetooth turn off Bluetooth on Bluetooth turn off Bluetooth enough to make you get in an accident😣 I bought the extended warranty and it’s been one week since I took my car into Subaru and waiting with no answer most terrible customer service I have experienced I’ve emailed I’ve called and left messages texted no reply to extend warranty company contacted me that they’ve been trying to get a hold of the Subaru dealership I don’t know what to do it’s just does not seem right I would like to join on the class action lawsuit also! Where do I begin?